Lead Barista

Marcus Hotels & Resorts; Omaha (NE); On-site; USD 30,000 - 40,000; Full time

Job summary

Marcus Hotels & Resorts is seeking a Lead Barista to ensure an efficient operation of Starbucks and maintain guest satisfaction. This mid-senior level position involves supervising staff, managing inventory, and providing excellent customer service in a dynamic hospitality environment.

Qualifications

• Ability to read and comprehend English.
• Previous restaurant and hospitality experience preferred.

Responsibilities

• Perform all Barista duties and supervise staff.
• Ensure guest satisfaction and maintain cleanliness standards.
• Monitor beverage quality and service standards.

Skills

Customer Service

Supervision

Problem Solving

Education

High School Diploma

Job description

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Description

POSITION PURPOSE: To greet guests and maintain a courteous and efficient operation of Starbucks to ensure guest satisfaction.

Essential Functions

1. Perform all Barista duties.
2. Supervise staff in manager's absence.
3. Assist with ongoing training to ensure standards are met.
4. Interact positively with customers, promote outlet services, resolve problems, and organize PR setups as specified by Starbucks.
5. Monitor beverage quality and service standards, verify appearance and taste, and provide guidance for improvements.
6. Maintain outlet profitability by controlling payroll and equipment costs, managing inventory, and ordering supplies.
7. Use POS system to charge customers, track revenue, and ensure timely beverage service.
8. Maintain cleanliness and sanitation standards in all outlet areas.
9. Maintain professional appearance, demeanor, and ethics.
10. Ensure work area cleanliness and condition.
11. Administer sales promotion and employee incentive programs.
12. Stay informed about MAC calendar and city events.
13. Coordinate activities of associates and departmental responsibilities.
14. Support hotel policies and procedures.
15. Maintain house bank.
16. Perform other duties as assigned.

Position Requirements

1. Ability to read and comprehend English, including guest requests, memos, and reservations.
2. Supervise staff professionally to ensure guest satisfaction according to Marcus standards.
3. Effectively handle customer complaints with empathy and proactive solutions.
4. High school diploma preferred.
5. Previous restaurant and hospitality experience preferred.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality