Lead Background Analyst — Hybrid

Utah Department of Human Resource Management (DHRM); Salt Lake City (UT); Hybrid; USD 27,000 - 35,000; Full time

Job summary

Utah Department of Health and Human Services (DHHS) seeks a Background Processing Lead Analyst in Salt Lake City, UT, for the Division of Licensing and Background Checks. The role conducts background checks for license or employment, interprets statutes, and ensures confidentiality per DPS and FBI guidelines.

The position involves training team members, handling appeals, and providing excellent customer service to agencies and applicants under a hybrid work arrangement.

Qualifications

• Leveraging Technology: Ability to use digital tools, software, and systems to efficiently enter, retrieve, and manage data for background checks (e.g., Microsoft Office suite, Google Workspace).
• Attention to Detail: Ability to review and verify data and records to ensure accuracy and compliance with policies for background checks.
• Thinking Critically: Ability to evaluate information and apply logical reasoning to make sound decisions.
• Writing: Ability to draft clear and professional letters, reports, and correspondence to provide accurate information to stakeholders.
• Focusing on Customers: Ability to provide excellent service to applicants and stakeholders to ensure a positive and professional experience.
• Demonstrating Accountability: Ability to take responsibility for assigned tasks and decisions to ensure reliable and consistent performance.

Responsibilities

• Provides technical assistance, education, and training to agencies that serve DSPD populations and acts as a liaison.
• Serve as the backup to the manager when the manager is unavailable.
• Assist the manager in completing quality assurance checks of team processes.
• Searches, retrieves, and/or researches public and private records in accordance with applicable state and federal laws governing access to these records.
• Utilizes the Direct Access Clearance System (DACS) to process and record background screening determinations, upload documentation, record actions taken in appeals and other updates as required.
• Writes correspondence, reports, documents, and other written materials.
• Performs initial background and history research on individuals being investigated as well as evaluates, composes, and controls sensitive data.
• Approves or denies applications based on the findings of a background check.
• Maintains confidentiality according to guidelines set forth by the Department of Public Safety (DPS) and the Federal Bureau of Investigations (FBI)
• Prepares reconsiderations, conducts appeal reviews, settlement negotiations and administrative hearings for disputed background screenings.

Skills

Leveraging Technology

Attention to Detail

Thinking Critically

Writing

Focusing on Customers

Demonstrating Accountability

Job description

Utah Department of Health and Human Services (DHHS) seeks a Background Processing Lead Analyst in Salt Lake City, UT, for the Division of Licensing and Background Checks. The role conducts background checks for license or employment, interprets statutes, and ensures confidentiality per DPS and FBI guidelines.

The position involves training team members, handling appeals, and providing excellent customer service to agencies and applicants under a hybrid work arrangement.