Lead Auto Glass Tehnician

Glass America; Orlando (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Paid holidays

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M​

Life Insurance

Voluntary Daily Pay

Job summary

Glass America in Orlando, FL is seeking a Lead, Auto Glass Technician to guide a team of technicians in auto glass installation, repair and calibration services. You will oversee complex repairs, mentor staff, ensure safety, quality, and exceptional customer service in both shop and mobile settings.

You will collaborate with local management to optimize workflows, lead calibration tasks (static and dynamic) to OE standards, and maintain up-to-date certifications.

Qualifications

• 7+ years of hands-on auto glass installation experience and ability to manage complex repairs and calibrations.
• Advanced knowledge of OE calibration systems and procedures; experience with static and dynamic calibrations.
• Previous mentoring or leadership experience preferred.
• Excellent communication, time management, and organizational skills.

Responsibilities

• Perform and oversee complex auto glass installations, repairs and forward-facing camera calibrations (static and dynamic) to OE and industry standards, both in-shop and mobile.
• Provide technical guidance, troubleshooting support, and hands-on training to team members to improve efficiency and maintain a safety-first environment.
• Lead daily work operations by setting the pace, mentoring junior technicians, and ensuring quality standards are consistently met or exceeded.
• Collaborate with local management to monitor workspace, optimize job scheduling and resolve customer or operational issues as they arise.
• Maintain expert-level knowledge of tools, adhesives, calibration systems, and OE procedures.
• Conduct pre- and post-scans, interpret scan data accurately, and guide others in doing the same.
• Ensure accuracy and timely completion of all required documentation, including calibrations, deposits, and customer paperwork.
• Act as a brand ambassador by leading with professionalism and delivering outstanding customer service to support Glass America’s mission to Be the Best.

Skills

Leadership

Mentoring

Communication

Time management

Organizational skills

Auto glass installation

Troubleshooting

Education

AGRSS certification

Dupont certification

Glass America Certification Exam

Tools

Calibration systems

OE calibration equipment

Job description

Company

Glass America FL Orlando - 300122 Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Our Commitment

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description

As a Lead, Auto Glass Technician at Glass America, you will leverage your advanced technical skills and leadership experience to guide a team of technicians while delivering exceptional auto glass installation, repair and calibration services. This role involves overseeing complex repairs, mentoring team members, ensuring quality and safety standards, and serving as a trusted resource for troubleshooting and training. You’ll collaborate with local management to optimize operations and uphold a high standard of customer service, all while supporting Glass America’s mission to be the best in the industry. This is an ideal opportunity for seasoned professionals ready to lead and grow in their career.

Key Job Responsibilities

• Perform and oversee complex auto glass installations, repairs and forward-facing camera calibrations (static and dynamic) to OE and industry standards, both in-shop and mobile.
• Provide technical guidance, troubleshooting support, and hands-on training to team members to improve efficiency and maintain a safety-first environment.
• Lead daily work operations by setting the pace, mentoring junior technicians, and ensuring quality standards are consistently met or exceeded.
• Collaborate with local management to monitor workflow, optimize job scheduling and resolve customer or operational issues as they arise.
• Maintain expert-level knowledge of tools, adhesives, calibration systems, and OE procedures.
• Conduct pre- and post-scans, interpret scan data accurately, and guide others in doing the same.
• Ensure accuracy and timely completion of all required documentation, including calibrations, deposits, and customer paperwork.
• Act as a brand ambassador by leading with professionalism and delivering outstanding customer service to support Glass America’s mission to Be the Best.

Minimum Education and/or Experience Required for the Job

7+ years of hands-on auto glass installation experience with a demonstrated ability to manage complex repairs and calibrations. Advanced knowledge of OE calibration systems and procedures; experience with both static and dynamic calibrations. Previous mentoring or leadership experience preferred. Proven ability to work independently while supporting and elevating team performance. Excellent communication, time management, and organizational skills.

Required Knowledge, Skills & Abilities

• Must be efficient in the removal and reinstallation of fixed glass.
• Must have a current certification with AGRSS, Dupont, and successfully passed the Glass America Certification Exam.
• Ensure all Glass America Technicians are wearing the correct PPE.
• Provide PPE to Technicians if needed.
• Lead Technician should also work with the Glass America Training Team to ensure all technician certifications are up to date and new technicians complete their required certifications in a timely manner.

What Glass America offers you

• Full Time (30 or more hours per week) employees enjoy 80 hours of paid time off annually.
• 80 hours paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance.
• 401(k) Retirement Plan with Company Match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.
• Voluntary Daily Pay option available.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.