Lead Authorizations Coordinator

St. David's HealthCare; Austin (TX); On-site; USD 64,000 - 76,000; Full time

Benefits offered by this job

Medical & dental benefits

Retirement plan

Paid time off

Tuition assistance

Job summary

St. David's South Austin Medical Center is seeking a Lead Operations Coordinator to manage patient financials for pre- and post-transplant care, verify coverage, and obtain necessary pre-certifications.

You will work closely with the Medical Director, transplant team, admitting and finance offices, communicating insurance status, coordinating documentation, and supporting maximum reimbursement while maintaining high patient satisfaction.

Qualifications

• High school diploma or equivalent and strong interpersonal skills.
• Intermediate computer skills including Excel, Word, Outlook.
• Experience with patient registration and financial counseling preferred.

Responsibilities

• Collect financial and insurance information from pre-transplant and post-transplant patients.
• Verify coverage and obtain required pre-certifications.
• Serve as liaison to Medical Director, transplant team, Admitting and Finance offices.
• Communicate with insurance case managers and counsel patients on financial issues.
• Handle pre-certification processes and follow-up on claims.
• Assist in compiling insurance documentation for review.

Skills

Interpersonal skills

Organizational skills

Customer service

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Lead Operations Coordinator today with St. David's South Austin Medical Center.

Job Summary And Qualifications

This position is responsible for collecting financial and insurance information from pre-transplant, post- transplant and managed care patients, verifying coverage, and obtaining required pre-certifications. Acts as a resource to the Medical Director and BMT transplant team, in addition to Admitting and System Finance offices of transplant facilities in the St. David’s South Austin Medical Center. Communicates with insurance case managers. Counsels patients on financial issues surrounding the transplant. Works closely with Transplant Social Worker, Physician and Coordinators. Communicates patient financial status with transplant team and others involved in the transplant process. Participates in providing patient specific care standards as directed, and follows service excellence standards to ensure high levels of patient satisfaction. Assist in review of Global contract cases to ensure proper insurance filing and complete follow-up on claim status until claim has finalized.

• Develop and maintain processes and procedures related to transplant clearance to provide for maximum reimbursement. Act as being the financial liaison between the Transplant inpatient and outpatient clinic with the patient/family.
• Obtains appropriate information on patient’s healthcare coverage.
• Obtains relevant insurance from patient.
• Verifies patient and living donor benefits with patient’s insurance.
• Determines if pre-certification is required for evaluation, transplant admission and/or follow-up care.
• Verify pharmacy benefits, authorization requirements and obtain authorization as needed.
• Coding and identifying CPT, ICD9 and ICD10 for clinical team and insurance
• Obtains required pre-certification from insurance company.
• Communicates with insurance case manager regarding the pre-certification process.
• Sends required patient information to case management.
• Attend and report on financial/ insurance status as needed at Bone Marrow Transplant meetings.
• Maintains appropriate communication with case management throughout the transplant process, to include pre and post treatment.
• Obtains necessary pre-certifications for post-transplant care.
• At the time of admission, informs business office and other involved providers of patient insurance coverage and pre-certification information.
• Compiling insurance designated required documentation and submits for review to insurance.
• Communicates financial concerns to other individuals involved with the patient.
• Keeps transplant team informed of patient’s financial situation and status within

Experience

Job Qualifications

• Preferred: Experience with patient registration, financial counseling or

Education

• High school diploma or equivalent; strong interpersonal and organizational skills required; intermediate computer skills including Excel, Word, Outlook and various insurance verification databases.

Benefits

St. David's South Austin Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

St. David's South Austin Medical Center, is a 368‑bed acute care hospital within St. David’s HealthCare, offering comprehensive specialty and sub‑specialty services. Key programs include a nationally accredited oncology program featuring the region’s only adult Transplant and Cellular Therapy Program; a Level II trauma center; advanced cardiac, stroke, and orthopedic services; full‑service maternity and newborn care; and four community emergency centers in Bee Cave and Bastrop.

The facility is affiliated with Texas Institute for Robotic Surgery, providing advanced robotic capabilities for orthopedics, open heart and lung procedures, complex GI surgery, surgical oncology, general and colorectal surgery, and urology. It was also among the first hospitals in Central Texas to integrate CT imaging with robotics for early lung cancer detection.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.