Lead Audio Visual Field Technician Hayward, CA

Hill Woltron Management Partner GmbH; Hayward (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic and innovative technology company as a Lead AV Field Technician, where you will lead a team of skilled AV Technicians in delivering top-notch AV solutions. This role involves hands-on installation, configuration, and maintenance of advanced AV/Telepresence products, ensuring optimal performance and customer satisfaction. You will thrive in a fast-paced environment, tackling technical challenges with agility and professionalism. If you are passionate about technology and enjoy leading teams to success, this opportunity is perfect for you. Embrace the chance to work with industry leaders and make a significant impact in the world of AV solutions.

Qualifications

• Experience leading AV teams and configuring AV/VC equipment.
• Strong problem-solving skills and customer interaction abilities.

Responsibilities

• Lead installation and de-installation of AV products.
• Perform preventative maintenance and user acceptance testing.
• Supervise and instruct on rack building processes.

Skills

AV Technician Leadership

Equipment Configuration (Extron, Cisco, Crestron, AMX)

Technical Problem Solving

Customer Interaction

Time Management

Critical Thinking

Education

Relevant Technical Certification

Bachelor's Degree in a related field

Tools

AV/VC Equipment (BIAMP, QSC, POLYCOM)

Control Systems (Crestron, AMX, Extron)

Job description

OUR COMPANY:

EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.

We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As a Lead AV Field Technician, you will be leading a team of AV Technicians on Installation Projects. Working as part of the EOS team providing AV solutions and services on site interfacing with the designated client in line with the customer requirements and service level agreement.

KEY RESPONSIBILITIES:

1. Lead the Installation and de-installation of AV/Telepresence products
2. Configuration of endpoints and infrastructure
3. Preparation of room audits ensuring technology can work at optimum level
4. Perform preventative maintenance to ensure equipment and room is ready for use
5. Identify defective/failed equipment and provide solutions
6. Complete Post Installation Assessments
7. Perform on site User Acceptance testing
8. Install software upgrades
9. Act as a point of escalation for technical issues and provide solutions for ongoing faults
10. Communicate with management team throughout the day, as it relates to assignments
11. Project reporting and updating
12. Document and report hardware failures; manage Break/Fix and RMA requests as needed
13. Supervise, instruct and help with rack building processes
14. Travel to customer sites nationally as required

ESSENTIAL CRITERIA:

1. Must have experience leading teams of AV Technicians or Engineers
2. Experience Terminating, Configuring and Programming at least one of the following types of equipment: Extron, Cisco, Crestron and/or AMX
3. Must be able to read and understand plans to ensure everything is done correctly and then do any additional configuration that is required
4. Must have similar experience working on AV/ VC integrations
5. Must be agile, and exhibit a strong sense of urgency
6. Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism
7. The ideal candidate will not find difficult tech problems deterring or frustrating, but intriguing and will welcome the challenge
8. Must be comfortable working in a fast-paced, demanding environment, under immense pressure. The pace requires independent and confident thinking, self-motivation and determination
9. Must be engaged in the process of technical development
10. Be eligible, willing and able to work and travel globally when required
11. Responsible and reliable, capable of working alone as well as part of a team
12. Good organization and time management skills with proven ability to manage multiple priorities
13. Good written and verbal communication skills
14. Must have critical thinking and problem solving ability
15. Be flexible and adaptable to change and hours of work, to meet the needs of the customer
16. Be a motivated team player

DESIRABLE CRITERIA:

1. Control (Crestron, AMX, Extron)
2. Audio (BIAMP, QSC, POLYCOM)
3. Video (Cisco, Polycom)

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.