Lead Audio Video Technician

Page Mechanical Group, Inc.; San Francisco (CA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a skilled Lead Technician to join their dynamic team, responsible for installing and servicing high-end home automation solutions. The ideal candidate will have extensive experience in AV installation, demonstrating exceptional technical skills and a commitment to quality workmanship. This role involves direct communication with project managers, overseeing installation tasks, and ensuring customer satisfaction. Join a forward-thinking company that values professionalism and offers competitive salaries, bonuses, and comprehensive benefits. If you are passionate about technology and delivering top-notch service, this opportunity is perfect for you.

Benefits

Competitive salaries

Bonuses

Medical insurance

Dental insurance

Vision insurance

401(k) plan

PTO

Holiday pay

Qualifications

• 4+ years of AV installation experience required.
• Must understand audio, video, security, and lighting systems.

Responsibilities

• Install and service AV products at customer job sites.
• Manage tools and van stock while ensuring high-quality installation.

Skills

AV installation experience

Programming for AV systems

Troubleshooting skills

Basic wiring and connectivity skills

Detail-oriented workmanship

Customer service skills

Education

High school diploma or equivalent

Technical training or certification in low voltage systems

Tools

Job management software

Job description

About the Company:

BRAVAS is the #1 traditional custom integrator nationwide, installing and servicing high-end home automation solutions for predominantly residential customers. Focused on the luxury market, BRAVAS completes more than 3,400 residential and commercial projects across the U.S. every year. Working with homeowners, designers, architects, and builders, BRAVAS creates state-of-the-art smart home technology solutions that include everything from lighting, shades, and A/V to networking, security systems, power management, and more.

Job Summary:

The Bravas Lead Technician is responsible for installing and servicing products at customer’s job site. The Lead Technician will need to communicate directly with the Project Manager and plan for and delegate tasks to the Trim Technician. The Lead Technician must provide excellent quality of installation and customer experience while meeting industry standards, completing assigned projects on time and within or under budget.

Duties and Responsibilities:

• Projector, flat panel, screen installation and calibration
• The management of van stock and tools as well as van maintenance and appearance
• Meet with project manager to ensure timeline and expectations.
• Communicate effectively with and take direction from Lead Technicians and Project Manager
• Review sales order, product list and scope of work prior to deploying equipment
• Responsible for all aspects of onsite installation of AV systems
• Set up, pre-configure and program networks, control systems, cameras and NVRs
• Communicate with Project Manager on schedule and expected completion dates
• Daily updates to project documentation and work orders in job management software
• Accurate time clock entries and job costing
• Make decisions and be held accountable to Time and Materials
• On call rotation may be required
• Local travel to job sites required
• Some out-of-town travel may be required at times due to clients having multiple homes in other cities and states.
• Fiscal responsibility for all assets assigned and property within Technician’s care
• Customer service, including the ability to work with high profile and high demand customers
• Guardianship and preservation of client confidentiality and network/home security
• Adherence to state and federal laws, including adherence to traffic laws

Knowledge/Skills/Abilities:

• A minimum of 4+ years of experience in AV installation or a similar industry
• Must possess an understanding of all systems including audio, video, security, lighting, and integration of all installed brands
• Must possess programming experience for AV needs
• Must be able to read home schematics, plans or blueprints
• Basic wiring and connectivity skills as it pertains to low voltage standards
• Troubleshooting skills are essential
• Prior experience in rough in and trim out work, preferably in custom integration or related industry.
• Strong understanding of wiring fundamentals and construction techniques.
• Detail-oriented with a commitment to delivering high-quality workmanship.
• Demonstrated professionalism and the ability to interact courteously with clients and stakeholders.
• Attention to detail, particularly regarding key component placement and system wiring

Qualifications:

• High school diploma or equivalent; technical training or certification in low voltage systems is a plus
• Must pursue continuing education on systems including audio, video, security, and lighting
• Excellent communication skills and the ability to work effectively in a team environment
• Basic computer skills with the ability to become competent in in-house job management software
• Valid driver’s license, clean driving record, and pass a criminal background check
• Security license or experience preferred

Physical Requirements:

• Prolonged periods of standing, stooping, or bending may be required
• Must be able to lift and carry up to 60 pounds
• Ability to work in tight spaces and at ladder height
• Ability to work in varying environmental conditions, including exposure to hot and cold temperatures

Additional Information

BRAVAS offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, health savings account, flexible spending accounts, 401(k) plan, PTO and holiday pay.

A job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All candidate information will be kept confidential according to EEO guidelines.