Lead Attended Donation Center Attendant

Goodwill Industries of North Central Pennsylvania, Inc.; DuBois (Clearfield County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to manage operations at an Attended Donation Center. This role involves overseeing day-to-day activities, ensuring quality service to donors, and maintaining a safe environment. The ideal candidate will have supervisory experience, strong communication skills, and the ability to operate a forklift safely. Join a mission-driven organization that values respect and commitment to community service while enjoying a dynamic work environment. If you are passionate about making a difference and thrive in a hands-on role, this opportunity is perfect for you.

Qualifications

• Supervisory experience and ability to operate a forklift.
• Physical endurance to meet industrial standards.

Responsibilities

• Oversee operations at the Attended Donation Center.
• Ensure cleanliness and safety for donors and staff.

Skills

Supervisory Skills

Forklift Operation

Customer Service

Physical Endurance

Education

High School Graduate or Equivalent

Tools

Forklift

Job description

Job Details

Job Location: Bee Line ADC - DuBois, PA

Position Type: Full-Time/Part-Time

Salary Range: $12.70 - $12.70 Hourly

Job Shift: Any

Job Category: Retail - Processing

Description

PURPOSE:

• Oversee day to day operation of Attended Donation Center, while accepting donations from the public and processing donations.
• Give guidance and instruction to other Processors as directed by Store Manager/Assistant Manager.
• Price, ticket and coordinate processing of clothing/wares to maintain adequate production quotas, maintain the flow of goods based on volume of donations.
• Operate forklift competently and safely.
• Monitor Production, quality and pricing of processing.

ESSENTIAL FUNCTIONS:

• Oversee Donation Center and Attendants.
• Accept donations from the general public.
• Treat all donors and all donations with respect.
• Assist every donor in the unloading of donated items from donor’s vehicles.
• Offer every donor a donation tax receipt and sign all receipts acknowledging acceptance of donations.
• Thank every donor for their donation.
• Dress appropriately in accordance with Goodwill dress code.
• Understanding of and commitment to the Goodwill Mission.
• Demonstrate effective communication of the Goodwill Mission to donor either verbally or through Mission related literature or messaging.
• Maintains interior and exterior of the ADC assuring cleanliness, neatness, and orderliness throughout the day.
• Maintain safe conditions for donors and staff and perform proper fire safety procedures. Promptly report any accidents/incidents and unsafe conditions to supervisor.
• In the winter, assure that donor access is kept clear of snow and ice.
• Store donations in such a way that all available ADC/trailer space is utilized, while stacking in a safe and orderly manner. All loose donations must be packed into bags or boxes.
• All donations left outside in the off hours should be immediately placed inside.
• Work at a pace which insures no backup or overflow of donations to exterior of ADC.
• Maintain accurate record of total daily donors.
• Assist in the loading and unloading of Goodwill trucks.
• Cross train in other areas as needed.
• Attendants will have the right with discretion, to politely refuse any donation that does not meet Goodwill’s standards, i.e. furniture, large appliances such as refrigerators, freezers, stoves, washers and dryers.
• Supply product for production.
• Price and ticket product, separate, package, and inventory wares, and supply processed shoes to assure production quotas and deadlines are met.
• Quality and material control.
• Must be able to work with people with all abilities.
• Recognize use, style, value, saleable, salvage, trash and seasonal.
• Maintain quota based on volume of donations.
• Price and tag/ticket merchandise.
• Bag and/or box salvage merchandise (shoes, books, belts, etc.)
• Mark everything that will leave the building CLEARLY.
• Direct obvious trash from box or pile.
• Maintains Attended Donation Center; cleanliness, neatness, orderliness, proper display, safe conditions for customers and staff and performing proper fire safety procedures.
• Box items to be shipped.
• Do seasonal items as they come in and box for storage.
• Clean when necessary.
• Help truck driver and co-workers loading/unloading Goodwill truck.
• Cross train in other areas as needed.
• Operate forklift as instructed in a safe manner as needed.
• Load and unload trucks, pallets and bales as needed.
• Complete Daily Checklist for the forklift.
• Quality and material control.
• General housekeeping and safety.
• Must be able to stand for long periods of time, use hands to fingers, handle, or feel; reach with hands and arms; push or pull.
• Must be able to regularly stoop, bend, reach turn and twist body and lift and carry up to 30 pounds and occasionally lift and/or move up to 50 pounds.
• Other related duties as directed by the Assistant Manager/Manager.
• Must be able to occasionally, kneel, squat, and climb.
• Operate forklift to load and unload trucks and bales as needed to assure production quotas and deadlines are met.
• Work performed is within acceptable quality standards.
• General housekeeping and safety.
• Performs other related activities as directed by Assistant Manager/Manager.
• Performs production activities assigned by Assistant Manager/Manager.

DUTIES AND RESPONSIBILITES

• Follow the policies, procedures and special instructions set down by the President and C.E.O. of Goodwill Industries, Vice President of Retail Operations, Vice-President of Donation Procurement/Development, Senior Sales Manager and Store Manager/Assistant Manager.

• Investigates and reports unsatisfactory conditions in the location to the Store Manager/Assistant Manager and/or Senior Sales Manager and/or Vice-President of Donation Procurement/Development and/or Vice President of Retail Operations. Being sure to follow the Chain of Command.
• Reports customer complaints to the Store Manager/Assistant Manager and/or Senior Sales Manager and/or Vice-President of Donation Procurement/Development and/or Vice President of Retail Operations. Being sure to follow the Chain of Command.

RELATIONS:

Establish and maintain relations with the following:

• Store Manager/Assistant Manager, Senior Manager and/or Vice-President of Donation Procurement/Development and/or Vice President of Retail Operations and/or President and C.E.O. of Goodwill Industries.
• Other workers in organization, assist in work, perform production activities and related work.

STANDARDS FOR MEASURING PERFORMANCE:

• Degree to which customer service standards are reached.
• Degree to which quality standards are reached.
• Degree to which respect and confidence of co-workers is established.
• Quality, quantity, and timeliness in the performance of assigned tasks.
• The manner in which one’s conduct reflects the high standards of morals and integrity expected of all Goodwill associates.
• The manner in which the individual reflects his/her overall personal appearance both in following of the Goodwill dress code and personal hygiene.
• Ability to meet deadlines and respond to special requests and the desires of management.
• The understanding/commitment to the Goodwill Mission.

The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.

Qualifications

QUALIFICATIONS:

• High school graduate or equivalent preferred, but on-the-job training is provided.
• Minimum of six months’ prior supervisory experience required.
• Must have good work habits, such as acceptable attitude and punctuality.
• Must respond appropriately to supervision.
• Must possess adequate physical endurance to work at industrial standards.
• Must be able to regularly lift up to 25 pounds unassisted and up to 50 pounds assisted.
• Must be able to pass Forklift Certification.
• Must be able to complete paperwork as required.
• Must have good work habits, such as acceptable attitude and punctuality.
• Must respond appropriately to supervision.
• Must possess adequate physical endurance to work at industrial standards.