Lead Associate/Shift Leader

Tommy's Express® Car Wash; Olathe (KS); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Bonus plan

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Life insurance

Paid time off

Referral program

Tuition reimbursement

Vision insurance

Job summary

Tommy's Express® Car Wash in Overland Park is seeking a Lead Associate to help manage the team and ensure a stellar guest experience. The ideal candidate will have at least one year of successful supervisory experience in guest services, retail, or food service.

Offering a competitive salary of $18 - $20 per hour plus benefits including a bonus plan and 401(k) matching, this role is perfect for individuals who thrive in a dynamic environment and are passionate about team development.

Qualifications

• At least one year of successful people management or supervisory experience in guest services, retail, or the food service industry.
• Comfortable with technology and ability to quickly learn various applications.
• Valid driver’s license required.

Responsibilities

• Ensure a consistently great customer experience for all guests.
• Supervise day-to-day operations and align practices to the company’s vision.
• Inspire team development and solve problems.

Skills

People management

Guest service

Problem-solving

Technology confidence

Communication skills

Job description

Tommy’s Express is looking for a Lead Associate to help manage the team in our Overland Park location. $18 - $20/hour, excellent bonuses + benefits! We’re seeking supervisors to help lead our teams and deliver a service our guests love. If you love providing and creating a stellar guest experience, are confident with technology and have prior experience leading an operations, food service, or retail team, you will love Tommy's Express!

Benefits

• Bonus plan
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Key Responsibilities

• Ensure a consistently great customer experience for all guests and the highest wash quality.
• Supervise day-to-day operations and align practices to the company’s vision, principles, and policies.
• Inspire others and help build a dynamic, strong team by assisting with interviewing, hiring, coaching, supervising, scheduling, and evaluating of associates.
• Maintain accurate and up-to-date records related to operations, human resources, preventative maintenance, and inventory; collect and enter data and photo/video documentation into a computer system.
• Ensure a safe work environment.
• Make good decisions to resolve issues quickly and appropriately.
• As a key holder, execute store operations during scheduled shifts including store opening and closing duties, and run bank deposit as needed.
• Perform other operations, maintenance and carwash site care duties, as requested.

Qualifications & Skills

• At least one year of successful people management/supervisory experience in guest services, retail and/or the food service industry; carwash experience not required.
• Confidence and desire to work with people to inspire team member development, grow club memberships, and solve problems.
• Comfort with technology and ability to quickly learn a point-of-sale system and a variety of applications on both Apple and PC devices.
• Experience in operating a variety of equipment and tools and willingness to learn new mechanical skills.
• Ability to maintain clear and transparent communication, both verbally and in writing.
• Willingness to abide by our uniform appearance standards and consent to a background check.
• Availability to work a flexible schedule based upon project and training requirements.
• Valid driver’s license required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear. Specific vision abilities required by this job include close vision and ability to adjust focus; must be able to use hands and fingers to operate, handle, and use controls, equipment, and tools. This position may require frequent bending, moving, lifting, and carrying material weighing up to 50 pounds, and climb ladders of various sizes; standing or walking up to eight hours each day; and working in all weather conditions.