Lead Associate Retail Sales

Harley-Davidson Motor Company; Milwaukee (WI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Lead Associate Retail Sales at a renowned museum, where you will enhance visitors' experiences through exceptional customer service. This role is integral to daily operations, allowing you to engage with a diverse audience while managing retail transactions. If you have a passion for customer service and a love for history, this position offers the perfect opportunity to make a lasting impact. Enjoy a dynamic work environment with flexible scheduling and the chance to be part of a team that values inclusion and diversity.

Benefits

Health Insurance Benefits

401k Program

Onsite Fitness Centers

Employee Discounts

Annual Bonus Programs

Qualifications

• Two years of experience in customer experience or retail.
• Ability to resolve visitor questions and issues effectively.

Responsibilities

• Provide superior customer service in person and on the phone.
• Manage multiple duties in a dynamic, fast-paced environment.
• Assist with receiving and stocking merchandise.

Skills

Customer Service

Sales

Team Leadership

Flexibility in Scheduling

Education

High School Diploma or Equivalent

Job description

Auto req ID:35371

Title:Lead Associate Retail Sales

Job Function:Customer Service

Location:MUSEUM

Company:Harley-Davidson Motor Company

Full or Part-Time:Full Time

Shift:SHIFT1

A walk through the Harley-Davidson Museum is a walk through the history of America. With an unrivaled collection of Harley-Davidson motorcycles and memorabilia, a 20-acre, park-like campus, and a calendar full of activities, the H-D Museum is one of Milwaukee, WI's top tourist destinations for visitors from around the globe. Join the H-D Museum as a Lead Associate Retail Sales and help create an experience that will stay with visitors for a lifetime.

Job Summary

Harley-Davidson is currently recruiting for a new Lead Retail Sales Associate at Harley-Davidson's Corporate Museum in the heart of Milwaukee's historic downtown. Visitors come to the Harley-Davidson Museum from all over the world to explore the rich history associated with this iconic American brand. For many, visiting "The Shop" to buy a souvenir from their visit can enhance that experience.

The Lead Retail Sales Associate is the first point of contact for Museum retail store visitors and will be responsible for providing a positive, enjoyable learning experience for all visitors. The Lead Retail Sales Associate is an integral member of our Museum team, responsible for day to day operations in The Shop.

Job Responsibilities

• Demonstrate superior customer service both in person and on the phone.


• Conduct customer transactions/interactions in a professional manner.


• Help maintain a neat and clean Shop environment.


• Assist with the receiving, tagging, and stocking of merchandise.


• No set schedule. Must have the flexibility to work weekends and some evenings and holidays when needed.


• Manage multiple duties simultaneously and work in a dynamic, fast-paced environment.

Education Requirements

• High School Diploma or Equivalent Required

Education Specifications

• High school diploma or GED/HSED is required (Must be 18 years or older)

Experience Requirements

• Two years of previous experience in a customer experience, sales or retail work environment


• Ability to understand and resolve visitor questions or issues while keeping the organization's goals in mind


• Demonstrated ability to co-lead a team.


• Outstanding customer services skills with the ability to understand and resolve guest questions or issues while keeping the organizational goals in the forefront.


• Flexibility in scheduling required including weekends and holidays in addition to some evening hours as required by the business.


• Must be willing to learn all aspects of customer-facing job duties within the Museum environment.


• Proven ability to manage multiple duties simultaneously and work in a dynamic, fast-paced environment.
  
  
  
  Preferred


• Knowledge of Harley-Davidson history or brand is a plus.

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more.We welcome everybody to join our family and be united no matter who you are or where you come from.Learn more about Harley-Davidson here.

Applicants must be currently authorized to work in the United States.

Direct Reports: No

Travel Required: 0 - 10%

Pay Range:19.50

Visa Sponsorship: This position is not eligible for visa sponsorship

Relocation: This position is not eligible for relocation assistance