Lead Associate, Footwear PT

Under Armour, Inc; Charlotte (NC); On-site; USD 21,000 - 23,000; Full time

Job summary

Under Armour, Inc. is seeking a Lead Associate, Footwear to energize the sales floor with expert product knowledge and outstanding customer service. You will lead by example, create a dynamic shopping environment, and connect with athletes to drive sales and brand experience.

You’ll coach teammates on footwear lines, support omni-channel requests, and help hit performance goals while maintaining UA standards and a positive team culture.

Qualifications

• At least 18 years old.
• Flexible schedule including evenings, weekends, and holidays.
• Local language fluency; basic English helpful.

Responsibilities

• Provide an exceptional customer service experience based on footwear needs.
• Coach teammates on footwear products and selling practices.
• Complete omni-channel requests for athletes per UA policies.
• Promote core and seasonal products to athletes using selling process knowledge.
• Collaborate with teammates to achieve store goals.
• Assist in operations such as cash desk, ticketing, merchandising and stock replenishment.

Skills

Customer service

Team collaboration

Communication

Interpersonal skills

Critical thinking

Adaptability

Physical stamina

Technology aptitude

Tools

Cash register systems

Job description

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state‑of‑the‑art products and digital tools that make top performers even better.

Step into Leadership: Drive Footwear Sales & Elevate the Athlete Experience

As the Lead Associate, Footwear, you'll be the go-to expert on all things shoes - fueling sales, energizing the team, and delivering standout service. You'll create a clean, dynamic shopping environment while using your product knowledge and passion for performance to connect with every Athlete who walks through the door. This is your chance to lead by example, hit key performance goals, and bring the Under Armour brand to life - one step at a time.

Your Impact

We count on our Lead Associate, Footwear to:

• Provide an exceptional customer service experience based on footwear needs
• Provide an athlete experience unique to Under Armour
• Coach fellow teammates on footwear products and best-selling practices
• Complete omni-channel requests for athletes in line with Under Armour’s policies and procedures where applicable
• Promote core & seasonal products to athletes by incorporating knowledge of the selling process.
• Aid Athletes according to UA service model, communicate brand values, and identify sales opportunities
• Provide feedback on store operations to the Store Leadership
• Assist as needed in operations; cash desk/ticketing/merchandising/stock replenishment
• Collaborate with teammates to achieve store goals
• Ability to actively listen to feedback from leadership to continue to grow as a teammate
• Perform other tasks as assigned by management

Requirements

To be considered for this role, you must meet these minimum requirements:

• At least 18 years old
• Available to work a flexible schedule, including evenings, weekends, and holidays
• Local language fluency required; basic English is a plus
• Basic numeracy, literacy, listening, and communication skills
• Ability to establish interpersonal relationships
• Demonstrate critical thinking to solve routine problems
• Can stand, lift, walk, bend and lift cartons weighing up to 25 lbs. /12 kgs during each work shift with or without accommodation
• Comfortable with or willing to learn technology (such as computers, hand‑held and mobile devices)
• Ability to participate in special contests with the opportunity to win merchandise and other exclusive prizes
• High‑energy environment, working alongside people who appreciate the power of a team
• Opportunities for professional development and advancement
• Priority consideration to return for future seasonal hiring periods
• Opportunities for regular part‑time and full‑time roles
  

$15.75 - $17.73

Our Commitment to Equal Opportunity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. If a reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team via [e-mail].