Lead Application Support / Production Support Engineers

Synechron; Charlotte (NC); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Global opportunities and work abroad

Paid annual leave and holidays

Parental leave plans

Comprehensive insurance plans

Job summary

Synechron is seeking Lead Application Support/Production Support Engineers to maintain enterprise applications in a fast-paced production environment in Charlotte, NC. The role emphasizes strong Java/Spring Boot expertise, incident management, and cross-team collaboration to keep systems available and reliable.

The position offers competitive compensation and benefits with opportunities for growth within a global consulting firm leveraging FinLabs and AI-related initiatives.

Qualifications

• 8+ years of experience in Application Support, Production Support, or Site Reliability Engineering roles.
• Strong experience managing production incidents and leading bridge calls during critical outages.
• Root Cause Analysis (RCA)
• Production Support Governance
• Service Restoration
• Hands-on experience with Java, Spring Boot, and ability to troubleshoot production issues.

Responsibilities

• Provide L2/L3 production support for mission-critical applications and services.
• Monitor application health, troubleshoot issues, and ensure platform stability.
• Lead major incident management activities and coordinate resolution across multiple technology teams.
• Perform root cause analysis (RCA) and implement preventive measures to avoid recurring issues.
• Support and troubleshoot Java/Spring Boot-based microservices applications.
• Investigate and resolve REST API-related issues, performance bottlenecks, and integration failures.

Skills

Java

Spring Boot

Incident management

Root Cause Analysis

Production support

L2/L3 support

REST API

Kafka

Splunk

Mentoring

Tools

ServiceNow

OpenShift

AWS

Azure

GCP

Job description

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

We are seeking Lead Application Support / Production Support Engineers to support and maintain business-critical enterprise applications in a fast-paced production environment. The ideal candidates will have strong expertise in Java-based applications, production support processes, incident management, and application troubleshooting.

This role requires professionals who can effectively manage major production incidents, perform root cause analysis, drive issue resolution, and ensure high availability and reliability of applications. We are also open to strong Java/Spring Boot Developers who are interested in transitioning into or expanding their responsibilities within Application Production Support.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $90k - $100k/year & benefits (see below).

The Role

Responsibilities:

• Provide L2/L3 production support for mission-critical applications and services.
• Monitor application health, troubleshoot issues, and ensure platform stability.
• Lead major incident management activities and coordinate resolution across multiple technology teams.
• Perform root cause analysis (RCA) and implement preventive measures to avoid recurring issues.
• Support and troubleshoot Java/Spring Boot-based microservices applications.
• Investigate and resolve REST API-related issues, performance bottlenecks, and integration failures.
• Monitor and troubleshoot Kafka messaging systems and event-driven application flows.
• Analyze application logs and production issues using Splunk and monitoring tools.
• Work closely with development, infrastructure, database, and business teams to resolve production concerns.
• Support Oracle and MongoDB databases, including query tuning and troubleshooting.
• Participate in release validations, deployment support, and post-production verification activities.
• Create operational documentation, support runbooks, and knowledge-sharing materials.
• Mentor junior support engineers and provide technical leadership during critical incidents.
• Ensure compliance with enterprise support standards, SLAs, and operational best practices.

Requirements:

• 8+ years of experience in Application Support, Production Support, or Site Reliability Engineering roles.
• Strong experience managing production incidents and leading bridge calls during critical outages.
• Root Cause Analysis (RCA)
• Production Support Governance
• Service Restoration
• Strong hands-on experience with:
• Java
• Spring Boot
• Ability to troubleshoot application-level and code-level production issues.

API & Integration Support

• Extensive experience supporting and troubleshooting:
• REST APIs
• Application Integrations
• Service-to-Service Communications

Messaging & Event Processing

• Strong experience with:
• Message Queue Monitoring and Troubleshooting

Database Support

• Experience working with:
• Oracle Database
• MongoDB
• Strong SQL skills with the ability to:
• Troubleshoot database issues
• Investigate performance concerns

Monitoring & Observability

• Hands-on experience with:
• Splunk
• Application Monitoring Tools

Leadership & Communication

• Ability to lead major incident response activities.
• Experience mentoring and guiding support engineers.
• Strong stakeholder management and communication skills.
• Ability to communicate effectively with technical teams, business users, and executive stakeholders.

Preferred Qualifications

• Experience with:
• ServiceNow
• OpenShift
• Cloud Platforms (AWS, Azure, or GCP)
• Understanding of:
• AI Platforms
• Agentic AI Solutions
• Prior experience within the Banking or Financial Services domain.
• Experience supporting large-scale enterprise applications with high transaction volumes.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.