Lead Application Engineer

Excelsior Executive Search; Irvine (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

Excelsior Executive Search is seeking a Lead Application Engineer based in Irvine, CA. The role involves supporting encapsulant application development and field service requests, serving as the main interface between laboratories and customers.

Qualified candidates should have a Bachelor’s or Master’s in engineering or material science and at least 7 years of relevant experience. The position requires direct customer interaction and collaboration with global teams, including up to 25% travel for on-site support.

Qualifications

• 7+ years of experience in R&D/application engineering or 5+ years with a doctorate degree.
• Direct customer support experience is necessary.
• Experience in material handling like dispensing and printing is a plus.

Responsibilities

• Support encapsulant application development and field service.
• Interface between lab and field for customer needs.
• Travel up to 25% globally for customer support.

Skills

Field service skills

Customer engagement

Cross-functional collaboration

Statistical analysis using MiniTab/JMP

Education

Bachelor's/Master's in engineering or material science

Tools

Liquid application equipment

Job description

Lead Application Engineer - Irvine, CA

Duties & Responsibilities

• The Lead Application Engineer is a strategic role supporting board level encapsulant application development and customers field service needs.
• This position acts as the interface between field and lab in capturing and translating customers’ needs for new applications and products.
• Some specifics include design and administration of internal screening evaluations of developmental and commercialized products, optimization of material assembly processes and direct interaction with customers to troubleshoot and solve product and process related problems.
• Knowledge of circuit board encapsulant products and surface mount technology are required.
• Demonstrated direct customer engagement skills are also required.
• This role requires close collaboration with cross-functional teams globally.
• This role also needs to provide global on-site support for our customers as needed.
• Knowledge of liquid application equipment and process are highly valued.
• In addition, the individual needs to travel up to 25% globally, covering all our consumer electronics manufacturing customers.
• This multifaceted role requires approximately 50% of the time working with Lab-Application Engineering personnel to bridge customer needs and 50% of the time working directly with the customers on technical support.

Required Background & Experience

• Bachelor/Master’s degree with 7+ years of working experience or a doctor’s degree with 5+ years of working experience in R&D or application engineering field
• Education in engineering or material science discipline is required
• Direct customer support experience is required
• Experience in material handling such as dispensing and printing is a plus
• Knowledge of statistical analysis using MiniTab and/or JMP is desirable
• Demonstrated ability in working with a cross functional Sales/Product Development/Marketing team is highly desirable