Lead Appliance Repair Technician

Mr. Appliance of Scottsdale & East Valley; Tempe (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Sign-on bonus available

Ongoing training

Job summary

Mr. Appliance of Scottsdale & East Valley is seeking a Lead Appliance Repair Technician who can diagnose and repair home appliances while guiding a team of technicians. The role emphasizes excellent customer service, clear communication, and teaching others in a supportive environment.

You'll enjoy not having nights or weekends, with ongoing training provided to expand skills and keep up with the latest appliances. Sign-on bonus available; join a team that values reliability and quality service.

Qualifications

• Diagnose and repair home appliances, troubleshoot issues, and provide cost estimates.
• Lead a team of appliance repair technicians to diagnose and fix appliances.
• Serve as a resource and technical support for the team.
• Communicate effectively with customers and the office.

Responsibilities

• Diagnose and repair home appliances by troubleshooting, providing cost estimates, communicating with the customer, and collecting payments.
• Lead a team of Appliance Repair Technicians to properly diagnose and repair appliances.
• Serve as a resource and technical support for the team.
• Effectively communicate with the office.

Skills

Appliance repair

Team leadership

Customer service

Troubleshooting

Communication

Training

Job description

Sign-on bonus available. Just ask us when we talk about your employment opportunities...!

Are you the technician others call when they are stuck? Do you get excited when teaching your knowledge of appliances to other technicians? Do you enjoy helping others and teaching your craft? Would you like to have a part in improving the home life of families in your community?

If so, we are looking for you! Mr. Appliance is looking for a Lead Appliance Repair Technician.

If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You’ll enjoy working with our team. Oh, and did we mention… no nights or weekends!

We’ll also give you the ongoing training that you’ll need.

Your Responsibilities As Lead Appliance Technician

As a Lead Appliance Repair Technician, you are a key component in providing excellent customer service to our customers and our team of Appliance Repair Technicians.

Here Are Your Primary Responsibilities

• Diagnose and repair home appliances by troubleshooting, providing cost estimates, communicating with the customer, and collecting payments.
• Lead a team of Appliance Repair Technicians to properly diagnose and repair appliances.
• Serve as a resource and technical support for the team.
• Effectively communicate with the office.

To Succeed in this Role as Lead Appliance Repair Technician, Here’s What You Need:

Exceptional Customer Service

In this role, you are the face of the company. You get to show off your ability to deliver a great customer experience, showing empathy toward the customer. You are there to accurately diagnose and solve their problem so they can get back to running an efficient household.

Getting from Diagnosis to Solution

You aren’t just there to explain what’s wrong – you also need to help the customer understand what needs to be done so that you can resolve their issues quickly.

Quality of Work

This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets fixed correctly, the first time.

Efficiency

In order to respond to all of our customer’s needs for the day, you’ll need to be efficient with your time and the speed at which you can complete repairs.

Punctuality and Reliability

Our customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time.

Pride in the Details

If you keep your work vehicle clean and organized, and value attention to detail in completing customer information and reports, you’ll fit right in.

Thirst for Knowledge

New appliances and features come out all the time, so there is a need for regular training. You aren’t afraid to research new equipment and take advantage of training opportunities to expand your knowledge and skills.