Lead Analyst, Technology & Executive Services

Relha LLC; Charlotte, Northern (NC, KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, life, vision

401(k)

Employee Stock Purchase Plan

Paid time off

Tuition reimbursement

Tool discounts

Job summary

Stanley Black & Decker seeks a Lead Analyst, Technology & Executive Services to join our Information Technology team in a hybrid role. You will support C-suite executives, manage mission-critical events, and ensure stable AV and collaboration performance across offices, traveling as needed.

You will partner with IT, facilities, HR, and vendors to improve services, drive Lean Six Sigma improvements, and maintain secure, up-to-date devices and systems for senior leaders.

Qualifications

• Experience supporting senior executives in a high-touch, high-visibility technology environment.
• Proficient with Microsoft 365, Teams, Windows, iOS, macOS, SharePoint, ServiceNow and AD.
• Knowledge of device lifecycle, imaging, MDM and endpoint tools.
• Lean Six Sigma or related process improvement experience preferred.

Responsibilities

• Provide proactive, high-touch support for C-suite leaders and Executive Committee members.
• Serve as the primary technical partner for mission-critical Charlotte office engagements and executive events.
• Support executive meetings and events with stable AV, collaboration, endpoint, connectivity, and room technology performance.
• Coordinate executive technology initiatives, including device refreshes, workstation standards, mobile deployments, and special projects.
• Provide training and guidance to improve executive productivity and adoption of collaboration tools.
• Maintain confidential, discreet handling of sensitive information.

Skills

Executive support

Leadership experience

Microsoft 365

Teams

Windows

iOS/macOS

SharePoint

ServiceNow

Active Directory

MDM

Endpoint tools

Lean Six Sigma

Education

Undergraduate degree

Graduate degree

Tools

Exchange

Hybrid email

Endpoint security

Job description

Come build something that matters.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:

As a Lead Analyst, Technology & Executive Services, you’ll be part of our Information Technology team working as a hybrid employee. You’ll get to:

Provide proactive, high-touch support for C-suite leaders and Executive Committee members.

Serve as the primary technical partner for mission-critical Charlotte office engagements and other executive events as required.

Support executive meetings and events with stable AV, collaboration, endpoint, connectivity, and room technology performance.

Travel as required to support executive meetings, CEO initiatives, and key stakeholder events.

Troubleshoot complex hardware, software, mobile, telecommunications, connectivity, and AV issues with minimal disruption.

Maintain endpoint readiness through PC health checks, patching coordination, backups, lifecycle management, and system updates.

Support endpoint security, Active Directory, access permissions, mobile device security, and enterprise policy adherence.

Coordinate executive technology initiatives, including device refreshes, workstation standards, mobile deployments, and special projects.

Provide training and guidance to improve executive productivity and adoption of collaboration tools.

Maintain process guides, runbooks, offboarding procedures, service standards, meeting records, and knowledge articles.

Track support activity, incidents, meeting requests, and priorities using IT systems, dashboards, and reporting tools.

Partner with IT, infrastructure, facilities, HR, AV teams, and vendors to resolve issues and improve support consistency.

Recommend improvements in AV, endpoint, collaboration, and executive technology services.

Apply continuous improvement practices, including Lean Six Sigma concepts, to strengthen service quality and efficiency.

Maintain confidentiality, discretion, and sound judgment with sensitive executive and business information.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

Undergraduate degree with 8–10 years of relevant experience, or graduate degree with 6–8 years; equivalent experience may be considered.

Experience supporting senior executives in a high-touch, high-visibility technology environment.

Preferred 1–3 years of leadership or functional guidance experience.

Proficiency with Microsoft 365, Teams, Windows, iOS, macOS, SharePoint, ServiceNow, Active Directory, enterprise applications, MDM, imaging, and endpoint tools.

Knowledge of Exchange, hybrid email, endpoint security, access management, device lifecycle, and enterprise IT operations.

Experience supporting AV systems, executive meeting spaces, collaboration platforms, and in-person, hybrid, or remote events.

Strong troubleshooting, prioritization, communication, and executive-facing service skills.

Professionalism, discretion, integrity, and executive presence when handling sensitive information.

Ability to work in an on-site critical support role with partial virtual or remote support as needed.

Ability and willingness to travel for executive meetings, CEO initiatives, and key stakeholder events.

Lean Six Sigma or related process improvement experience preferred.

Success Measures

Resolves executive technology issues quickly with minimal business disruption.

Maintains high executive stakeholder satisfaction through responsive, professional support.

Prepares and supports mission-critical meetings with stable AV, collaboration, endpoint, and connectivity performance.

Keeps executive devices, systems, and meeting spaces secure, current, reliable, and ready.

Maintains accurate documentation, dashboards, reporting, and support records.

Improves executive productivity through training, guidance, and technology adoption support.

Implements improvements that enhance service quality, efficiency, readiness, and scalability.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

Learn: Have access to a wealth of learning resources, including our digital learning portal.

Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.

Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at [phone] or at [emailprotected] . Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov)