Lead Analyst, Systems

GXO Logistics, Inc.; North Carolina; On-site; USD 85,000 - 120,000; Full time

Job summary

GXO Logistics, Inc. is seeking a Lead Systems Analyst in North Carolina to drive CRM initiatives and ensure business readiness for change. You will collaborate with stakeholders, validate IT solutions, and guide other analysts in delivering high-impact improvements.

The role requires a Bachelor’s degree in a technical field and 2+ years with Blue Yonder WMS, plus strong SQL and communication skills to support supply chain and warehousing operations.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering or related field.
• 2+ years of experience supporting Blue Yonder WMS.
• Experience using SQL for data analysis, extraction, troubleshooting and reporting.
• Strong communication and stakeholder collaboration skills.

Responsibilities

• Communicate and collaborate with stakeholders, key users and business process leads to analyze problems and capture detailed requirements.
• Facilitate meetings and workshops to determine process requirements and system changes.
• Develop user stories, work plans and deliverables for CRM initiatives.
• Validate proposed solutions with IT, participate in testing and user-acceptance testing.
• Guide and consult with other analysts.
• Coordinate with training teams to ensure business readiness for change; help create training materials and train-the-trainer sessions.
• Provide leadership, training and guidance to key users.

Skills

SQL analysis

Stakeholder communication

Requirements gathering

Training delivery

Education

Bachelor’s degree in Computer Science/Information Systems/Engineering

Tools

Blue Yonder WMS

CRM initiatives

Job description

Logistics at full potential.

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

At GXO Logistics, we invest hundreds of millions in technology every year so that we can continue to provide exceptional solutions for our customers.

As the Lead Systems Analyst, you’ll collaborate across the organization to ensure the technical needs of the business are met. We will immerse you in a rapidly growing environment fueled by achievement and a tenacious team spirit, and make sure you have the tools, resources and support to build a career you’re not only proud of, but one you’ll love.

Pay, Benefits And More.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you’ll do on a typical day:

• Communicate and collaborate with stakeholders, key users and business process leads to analyze business problems and capture detailed requirements; reconcile conflicts
• Facilitate meetings and workshops that determine process requirements and system changes
• Develop detailed user stories, work plans, deliverables, definitions of overall approaches and mobilization efforts for CRM initiatives
• Work closely with IT teams to validate and ensure proposed solutions meet business requirements; participate in initial validation and testing, and facilitate user-acceptance testing
• Guide and consult with other analysts
• Partner with program and training/communication teams to ensure business readiness for organizational change, and a schedule for impacted processes/systems changes; assist in creating training documentation and delivering train-the-trainer sessions
• Provide leadership, training, coaching and guidance to key users

What you need to succeed at GXO:

• Bachelor’s degree in Computer Science, Information Systems, Engineering or a related technical field, or equivalent related work or military experience
• Expertise and experience in at least one of the following business disciplines: supply chain management, warehousing, transportation or distribution
• Experience using SQL for data analysis, extraction, troubleshooting and reporting
• Thorough understanding of current information systems technologies databases, web-based systems, and system design.
• 2+ years of experience supporting Blue Yonder WMS

It’d be great if you also have:

• Certification in any of the following: Salesforce.com, business analysis, systems analysis or business requirements gathering
• Experience performing well under pressure in an ambiguous and rapidly changing environment
• Excellent verbal and written communication skills, including communicating technical concepts and plans at all levels
• An aptitude for using a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.