Lead Analyst - Software

OneMain Financial; Salt Lake City (UT); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Employee Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial is seeking a Platform & Reliability Engineer to provide Level 2 production support for OneMain Auto applications. You will troubleshoot Windows Server, IIS, SQL Server, and Azure IaaS issues, maintain hosting components, and contribute to automation and runbooks.

The role includes on-call rotations and collaboration across engineering teams. You will develop PowerShell scripts, support monitoring and telemetry, and help standardize configurations while participating in

Qualifications

• 3+ years in production operations, app support, systems administration, or related role.
• Experience supporting Windows Server environments.
• Working knowledge of IIS and web hosting concepts.
• Working knowledge of Microsoft SQL Server troubleshooting production issues.
• Experience with PowerShell or other scripting for automation.
• Experience or exposure to Microsoft Azure, preferably Azure IaaS.
• Strong networking fundamentals including DNS, TCP/IP and connectivity.
• Excellent troubleshooting, documentation and problem-solving skills.
• Ability to work independently on moderate complexity tasks with escalation when needed.
• Strong communication and cross-team collaboration skills.

Responsibilities

• Provide Level 2 production support and handle selected Level 3 issues for OneMain Auto applications and supporting technology components.
• Troubleshoot production issues across Windows Server, IIS, SQL Server, Azure IaaS, authentication, connectivity, and dependent services.
• Support and maintain application-hosting components using established standards, procedures, and change controls.
• Perform routine and moderately complex configuration, maintenance, patching, deployment, and operational support activities.
• Participate in root cause analysis and implement corrective actions under established engineering guidance.
• Support the incident response team as a technical contributor without owning incident command or coordination.
• Develop and maintain PowerShell scripts and other automation to reduce repetitive operational work.
• Support monitoring, logging, alerting, dashboards, health checks, and operational telemetry.
• Assist with external vendor and partner troubleshooting, escalating complex issues to senior engineers when deeper technical ownership is required.
• Maintain clear operational documentation, runbooks, support procedures, and configuration records.
• Collaborate with application development, network, database, security, IAM, platform, cloud, and enterprise operations teams.
• Participate in an on‑call rotation supporting OneMain Auto production systems.
• Contribute to reusable configurations, scripts, and deployment patterns that improve consistency and reliability.
• Support standardization efforts designed to reduce configuration drift across environments.
• Assist with Infrastructure as Code and environment automation under established engineering patterns.
• Participate in modernization work, including exposure to containerization and managed runtime platforms.
• Identify opportunities to improve operability, monitoring, documentation, and automation of supported systems.

Skills

PowerShell scripting

Automation

Troubleshooting

Cross-team collaboration

On-call rotation

Tools

Windows Server

IIS

SQL Server

Azure IaaS

Docker

Kubernetes

AKS

CI/CD tools

Job description

Key Responsibilities

• Provide Level 2 production support and handle selected Level 3 issues for OneMain Auto applications and supporting technology components.
• Troubleshoot production issues across Windows Server, IIS, SQL Server, Azure IaaS, authentication, connectivity, and dependent services.
• Support and maintain application-hosting components using established standards, procedures, and change controls.
• Perform routine and moderately complex configuration, maintenance, patching, deployment, and operational support activities.
• Participate in root cause analysis and implement corrective actions under established engineering guidance.
• Support the incident response team as a technical contributor without owning incident command or coordination.
• Develop and maintain PowerShell scripts and other automation to reduce repetitive operational work.
• Support monitoring, logging, alerting, dashboards, health checks, and operational telemetry.
• Assist with external vendor and partner troubleshooting, escalating complex issues to senior engineers when deeper technical ownership is required.
• Maintain clear operational documentation, runbooks, support procedures, and configuration records.
• Collaborate with application development, network, database, security, IAM, platform, cloud, and enterprise operations teams.
• Participate in an on‑call rotation supporting OneMain Auto production systems.

Platform & Reliability Engineering Responsibilities

• Contribute to reusable configurations, scripts, and deployment patterns that improve consistency and reliability.
• Support standardization efforts designed to reduce configuration drift across environments.
• Assist with Infrastructure as Code and environment automation under established engineering patterns.
• Participate in modernization work, including exposure to containerization and managed runtime platforms.
• Identify opportunities to improve operability, monitoring, documentation, and automation of supported systems.

Required Qualifications

• 3+ years of experience in production operations, application support, systems administration, software support, or a related technical role.
• Experience supporting Windows Server environments.
• Working knowledge of IIS and web application hosting concepts.
• Working knowledge of Microsoft SQL Server sufficient to troubleshoot application and production support issues.
• Experience with PowerShell or another scripting language used for systems automation.
• Experience or practical exposure to Microsoft Azure, preferably Azure IaaS.
• Solid understanding of networking fundamentals including DNS, TCP/IP, ports, certificates, and application connectivity.
• Strong troubleshooting, documentation, and problem‑solving skills.
• Ability to work independently on moderately complex production support activities and recognize when escalation is required.
• Strong communication and cross‑team collaboration skills.

Preferred Qualifications

• Exposure to SRE concepts including monitoring, reliability, automation, toil reduction, SLIs, or SLOs.
• Experience with Infrastructure as Code tools or configuration automation.
• Familiarity with Docker, Kubernetes, AKS, or other container technologies.
• Familiarity with CI/CD pipelines and release processes.
• Experience with monitoring, logging, and observability platforms.
• Experience in financial services or another regulated environment.

Core Competencies

• Strong production support and customer‑service mindset.
• Structured troubleshooting and analytical thinking.
• Growing automation and reliability engineering mindset.
• Ability to manage assigned work independently and excel appropriately.
• Clear technical communication and documentation.
• Accountability, attention to detail, and continuous learning.

Business Focus

This position supports OneMain Auto within OMFS Tech Ops & Eng Mgmt. The role provides hands‑on production operations capacity while developing deeper expertise in SRE, automation, cloud operations, and targeted platform engineering.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well‑being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer‑first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority.

We provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well‑being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be - in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.