Lead Analyst

blueStone; Benton Harbor (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading global manufacturer is seeking a candidate with expertise in ServiceNow to join their team in Benton Harbor, Michigan. The role involves liaising between IT and business units, facilitating design sessions, and ensuring effective communication throughout the development process. Candidates should have at least 1 year of ServiceNow experience and strong interpersonal and analytical skills. This position offers opportunities for professional development in a dynamic work environment.

Qualifications

• 1+ years working experience with ServiceNow within a mid/large sized organization.
• Solid understanding of ServiceNow and ITIL processes.
• Strong analytical skills with large data sets.

Responsibilities

• Liaising between IT and business regarding development status.
• Facilitating application design and requirements gathering.
• Coordinating with testing team to ensure defect-free releases.

Skills

ServiceNow experience

Excellent interpersonal skills

Advanced communication skills

Analytical thinking

Ability to manage conflict

Education

ITIL Foundation certification

Job description

This is the world’s leading global manufacturer and marketer of major home appliances.

Job Description

• Liaising between IT and businessrequesterand development team
• Facilitating process design sessions to document detailed process flows
• Facilitating application design and requirements gathering sessions
• Communicating with requesting parties regarding status of development and enhancement requests
• Translating functional user requirements into technical requirements
• Ensuring requests are documented with latest information
• Providing support to development and team throughout release cycle
• Providing timely information as required to aid training and communication
• Interacting with process and application owners to ensure that requirements are being satisfied
• Coordinating with testing team to ensure defect free releases
• Facilitate process design sessions to document detailed process flows
• Document existing and future state business processes, define and document functional requirements, and conduct information flow analysis and process modeling within and across the organization
• Proactively seek opportunities to improve process and task execution across the organization
• Facilitate process design sessions to document detailed process flows
• Document existing and future state business processes, define and document functional requirements
• Conduct information flow analysis and process modeling within and across the organization
• Prepare and present related material to project teams, steering committees and/or stakeholder organizations in the form of writtendeliverableand presentations
• Identify the complexity of services and requests and identify opportunities for automation
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish requests from the underlying true needs
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver artifacts as needed
• Stay up to date with latest technology offerings
• Provide Leadership that inspires others to succeed and develop
• Continually seek opportunities to improve SDLC process

Qualifications

• 1+ years working experience with ServiceNow within a mid/large sized organization
• Must be able to demonstrate a solid technical understanding of ServiceNow the Incident Management and how it interfaces with other ITIL Processes, IT and business functions
• Excellent interpersonal skills
• Advanced communication skills including the ability to communicate with people of wide ranging business focus and levels of responsibility
• Ability to express views and reasons for decisions and present findings, investigations and metrics clearly
• Presentation Skills and ability to develop and deliver reports with clear, relevant and concise data
• Analytical thinking and be able to learn how to absorb and analyze large amounts of information
• Ability to prioritize changes to accommodate the ever changing landscape within the organization
• Ability to effectively manage conflict
• Initiative, motivation and capability to manage diverse workload effectively and accustomed to seeking solutions
• Demonstrated success in working with highly technical teams in identifying and creating technical solutions
• ITIL (IT Infrastructure Library) methodologies associated with Service Management – ITIL Foundation certification is nice to have