Lead AM Server

Hyatt Regency Cincinnati; Cincinnati (OH); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Teledoc

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Pet Insurance

Job summary

Hyatt Regency Cincinnati is seeking an AM Server to deliver exceptional breakfast and brunch service in a fast-paced hotel dining setting. You will take orders, coordinate with the kitchen, and ensure guest satisfaction with accurate, timely service.

The role requires strong customer service, the ability to multitask, and knowledge of dietary restrictions. Morning shifts and weekend availability are preferred as part of a collaborative hotel team.

Qualifications

• Previous experience as a server in a fast-paced environment.
• Strong customer service and communication skills.
• Ability to multitask and prioritize in a high-pressure environment.
• Knowledge of food and beverage menus, including dietary restrictions and allergens.
• Exceptional attention to detail and ability to deliver accurate orders.
• Positive attitude and willingness to go the extra mile for guest satisfaction.
• Ability to work early morning shifts and weekends.
• Basic math and cash handling skills.

Responsibilities

• Provide friendly and efficient service to guests during breakfast and brunch hours.
• Take orders, deliver food and beverages, and anticipate guest needs.
• Demonstrate a thorough knowledge of our menu offerings, including dietary restrictions and special requests.
• Collaborate with the culinary team to ensure timely and accurate order delivery.
• Maintain a clean and organized dining area, adhering to sanitation and safety standards.
• Upsell menu items and promote special promotions or events.
• Handle guest inquiries, concerns, and complaints in a professional and proactive manner.
• Work collaboratively with the team to create a welcoming and enjoyable dining experience.

Skills

Customer service

Communication

Multitasking

Attention to detail

Cash handling

Allergens knowledge

Tools

POS system

Job description

Property Description

Join the esteemed team at Hyatt Regency Cincinnati, located in the heart of downtown Cincinnati, Ohio! As a leading hotel in the region, we are seeking talented and passionate individuals to be part of our team. With our contemporary design, modern amenities, and commitment to exceptional service, Hyatt Regency Cincinnati offers a dynamic work environment where you can thrive in your hospitality career. As an employee, you will have the opportunity to provide exceptional service to our guests and create memorable experiences. With a commitment to employee development and growth, Hyatt Regency Cincinnati offers opportunities for advancement and career progression. Join our team and be part of a culture that values excellence, teamwork, and guest satisfaction.

Overview

Are you a passionate and energetic individual who loves providing exceptional service? Join our team as an AM Server and be part of an unforgettable dining experience for our guests. As an AM Server, you will deliver outstanding customer service, showcase your knowledge of our menu offerings, and ensure guests start their day on a positive note.

If you are a motivated and service-oriented individual who thrives in a dynamic environment, showcase your passion for hospitality, deliver memorable dining experiences, and be part of our exceptional team. Start your day with us and make a positive impact on our guests' mornings!

Summary:

• Provide friendly and efficient service to guests during breakfast and brunch hours
• Take orders, deliver food and beverages, and anticipate guest needs
• Demonstrate a thorough knowledge of our menu offerings, including dietary restrictions and special requests
• Collaborate with the culinary team to ensure timely and accurate order delivery
• Maintain a clean and organized dining area, adhering to sanitation and safety standards
• Upsell menu items and promote special promotions or events
• Handle guest inquiries, concerns, and complaints in a professional and proactive manner
• Work collaboratively with the team to create a welcoming and enjoyable dining experience

Qualifications

• Previous experience as a server in a fast-paced environment
• Strong customer service and communication skills
• Ability to multitask and prioritize in a high-pressure environment
• Knowledge of food and beverage menus, including dietary restrictions and allergens
• Exceptional attention to detail and ability to deliver accurate orders
• Positive attitude and willingness to go the extra mile for guest satisfaction
• Ability to work early morning shifts and weekends
• Basic math and cash handling skills

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $16.00 - USD $16.00 /Hr.