Lead Airport Agent - Ramp

Envoy Air; City of Rochester (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking airline committed to outstanding service and employee development. In this role, you will coordinate operations, ensuring safety and efficiency while providing excellent customer service. Your responsibilities will include training new hires, managing supplies, and performing hands-on tasks in a fast-paced environment. This position offers amazing flight privileges and comprehensive benefits, making it a fantastic opportunity for those looking to grow their careers in the aviation industry.

Benefits

Employee flight privileges

Training and development programs

Comprehensive health benefits

Qualifications

• Minimum age: 18 and valid driver's license required.
• Ability to lift 75 lbs and work in various weather conditions.

Responsibilities

• Coordinate operations and ensure adequate coverage.
• Load and unload baggage and cargo on aircraft.
• Conduct training and maintain inventory control.

Skills

Customer Service

Communication Skills

Organizational Skills

Leadership

Education

High School Diploma or GED

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air, where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Pay rate - $17.76 / HR

Responsibilities

How will you make an impact?

• Coordinate the overall operation within an assigned functional area, reporting to management
• Ensure adequate operational coverage; responsible for scheduling and manpower utilization
• Maintain a safe, dependable, and consistent operation
• Conduct agent observations
• Schedule and administer local training, including new hire training
• Maintain supplies and inventory control logs
• Prepare customer correspondence, investigate discrepancies, and compile statistical data for reports
• Complete administrative duties
• Perform station agent work within the ramp service operation as required
• Load and unload baggage and cargo on and off aircraft
• Transport items between terminals, aircraft, and the bag room using belt-loaders, tugs, carts, and other equipment
• Marshal aircraft, working closely with teammates to ensure safety
• Clean and service cabin interiors, including seatback pockets, cushions, tray tables, overhead bins, cockpit, galley, and lavatory
• De-ice aircraft using appropriate equipment and chemicals, if applicable
• Organize work groups and handle multiple priorities in a fast-paced environment

Qualifications

Who we’re looking for?

Requirements:

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Valid, unexpired, and unsuspended driver’s license (some restrictions may apply)
• Ability to work rotating shifts including nights, holidays, weekends, and days off, and report on time
• Flexibility to work additional hours on short notice due to operational needs
• Ability to perform duties in various weather conditions and time constraints
• Ability to lift and carry up to 75 lbs.
• Excellent verbal and written communication skills
• Fluency in English (reading, writing, speaking, understanding)
• Legal right to work in the United States
• Preferred: Minimum one year of customer service experience
• Preferred: Previous team-lead experience
• Strong organizational and interpersonal skills
• Leadership, initiative, and judgment qualities
• Administrative background preferred
• Above-average attendance preferred
• Previous airline experience, including knowledge of ticketing systems and ramp operations, may be desired in some locations

Please note: This description provides a brief overview of the position. It is not an exhaustive list of all responsibilities, duties, expectations, and skills required. Duties and expectations may change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

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