Lead AI Technical Product Manager

Humana; Frisco (TX); Hybrid; USD 152,000 - 208,000; Full time

Benefits offered by this job

Bonus incentive plan

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off & holidays

Parental and caregiver leave

Short-term & long-term disability

Job summary

Humana seeks a hands-on Lead Product Manager to design, prototype, and scale AI solutions across the enterprise. You will lead a complex AI portfolio, partnering with engineers, data scientists, and business stakeholders to deliver value through Humana's governance processes.

You will own strategy, roadmap, and ROI justification, while driving cross-functional execution from prototyping to production. This role requires strong communication, leadership, and a deep AI/GenAI fluency to impact

Qualifications

• Requires a BS or MS in Computer Science, Engineering, or related field (or equivalent).
• 7+ years in product or related roles, with 4+ years in product management, shipping AI/GenAI products.
• Hands-on with AI tools and ability to articulate changes to model behavior.
• Experience building evals with golden sets, ground truth, and both offline and live evals.
• Systems thinking: build infrastructure to prevent whole classes of problems.
• Ability to translate business cases into ROI, roadmaps, and investments.
• Solid understanding of modern AI/ML and GenAI, including LLMs, agents, RAG, prompt engineering, and eval methodologies.

Responsibilities

• Define the vision, strategy, and roadmap for a complex AI product area.
• Map end-to-end operations with business units and translate problems into AI use cases with ROI.
• Prototype and demo AI solutions using agentic tools to test feasibility and value.
• Turn validated use cases into clear requirements, user stories, and success metrics.
• Lead delivery from prototype to production and own backlog and sequencing.
• Define quality metrics, run offline and live evals, and inform launch decisions.
• Support architecture discussions and own prompt engineering components of the AI harness.
• Lead cross-functional teams and document reusable playbooks and patterns.
• Governance: move solutions through Humana's AI governance framework and stage gates.
• Communicate strategy and ROI to executives; mentor others.

Skills

Product management

AI/ML knowledge

Hands-on prototyping

Systems thinking

Cross-functional leadership

Communication across domains

Strategy & roadmap

Evaluation & metrics

Prompt engineering

Education

Bachelor's or Master's in CS/Engineering

Tools

Claude Code

Cursor

OpenAI Codex

Job description

As Humana continues its transformation into an AI-first enterprise, we are looking for a hands-on, technically proficient Lead Product Manager to lead the design, prototyping, and scaling of AI solutions across our business. You will work with cross-functional teams of engineers, designers, data scientists, and business stakeholders to build AI-powered solutions that solve real enterprise problems. You will lead and drive a complex product area within our AI portfolio, define what success looks like, build and develop with the team, and drive results across the organization, moving from deeply understanding a business challenge to prototyping an AI solution, to proving its value, to delivering it through Humana's enterprise AI governance process.

What You Will Own

• Strategy and roadmap: Define the vision, strategy, and roadmap for a complex AI product area. Decide what to build and why, prioritize across competing opportunities, and adapt as the model landscape and the business change.
• Business discovery: Partner directly with business units to map their operations end to end (service design), then translate ambiguous business problems into clearly scoped AI use cases with a clear value proposition, business case, and ROI justification.
• Hands-on prototyping: Build working prototypes and demos yourself using agentic coding and AI tools (for example, Claude Code, Cursor, OpenAI Codex) to test feasibility and value before committing a full team.
• Requirements and scoping: Turn validated use cases into clear, buildable requirements, user stories, acceptance criteria, edge cases, and success metrics, so engineers, data scientists, and designers know exactly what "done" and "good" mean. Shape the end-to-end user experience with design, since enterprise adoption lives or dies on usability.
• Delivery and execution: Drive the build from prototype to production and own the backlog, sequence the work, make scope and tradeoff calls as models and constraints shift, unblock the team, and keep momentum from first demo through launch and iteration.
• Evaluation and quality: Own how quality is defined and measured. Build golden sets and ground truth, run offline and live (production) evals, choose appropriate metrics (accuracy, precision, recall, F1, task success, hallucination rate), apply LLM-as-judge where it has been validated, and turn results into launch decisions and readouts for leadership.
• Support Solution architecture: Support high-level architecture and feasibility discussions with engineering, while owning the required prompt engineering and/or skill creation components of the AI harness.
• Cross-functional leadership: Lead engineers, data scientists, designers, and business partners without direct authority. Author reusable playbooks, skills, and solution patterns that make AI delivery faster and more consistent across the organization.
• Governed delivery: Move solutions through Humana's enterprise AI governance (AIRB, LRC, Responsible AI Council), owning the product documentation, scorecards, and stage-gate reviews.
• Communication and mentorship: Communicate strategy, requirements, roadmap, ROI, and eval results clearly to executive and technical audiences. Mentor product managers and raise the team's standard for building with AI.
• Staying current: Track advances in models, agents, evals, and emerging techniques (agent harness, loop, and graph / GraphRAG approaches) and apply them in your portfolio.

Required Qualifications

• B.S. or M.S. in Computer Science, Engineering, or a related field (or equivalent experience)
• 7+ years of product or related experience, including 4+ years in product management, with AI/ML or GenAI products shipped to production.
• Hands-on building: You use AI tools regularly and can articulate specifically what you would change about a model's behavior and why. You prototype your own ideas.
• Evaluation experience: You have built evals, including golden sets, ground truth, and offline and live evals, and used precision- and recall-based metrics to make product decisions.
• Systems thinking: When you find a problem, you build the infrastructure that prevents the whole class of problem.
• Communication across domains: You move between business and technical concepts, with a track record of business cases, ROI models, and roadmaps that inform investment decisions.
• AI knowledge: A working understanding of modern AI/ML and GenAI (LLMs, agents, RAG, prompt engineering, and Evaluation methodology) and how it applies to enterprise problems.

Preferred Qualifications

• Experience in healthcare, insurance, or another regulated industry.
• A well-supported point of view on where agentic AI, evals, and AI-native product development are headed.
• Hands-on experience with agent frameworks, GraphRAG / knowledge graphs, and reusable skills / plugins.
• Comfort with ambiguity and a fast pace, working from first principles.

Additional Information

All AI solutions must comply with Humana’s Enterprise AI Governance Framework and undergo full review at designated stage gates.

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Work Style:

This position follows a hybrid work schedule, requiring employees to work three days per week in the office and the remaining days remotely. Qualified candidates must currently reside within, or be willing to relocate to, a commutable distance from one of the talent markets listed below.

Office Location Options:

• Louisville, KY
• Chicago, IL
• New York, NY
• Dallas, TX
• Boston, MA
• Washington, DC

Scheduled Weekly Hours

40

Pay Range

$151,600 - $208,400 per year

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.