AI Technical Product Manager

Humana; Chicago (IL); Hybrid; USD 126,300 - 173,700; Full time

Benefits offered by this job

Health benefits

Generous PTO

401K match

Well-being program

Annual incentive plan

Job summary

Humana seeks a Lead Product Manager to accelerate AI design, prototyping, and scaling across the enterprise. You will partner with engineers, data scientists, and leaders to identify AI opportunities, architect solutions, and drive them through Humana’s governance processes from ideation to value realization.

You will lead and build, applying deep technical expertise while ensuring responsible, governed, and scalable delivery of AI capabilities across business lines.

Qualifications

• B.S. or M.S. in Computer Science, Engineering, or a related field (or equivalent experience)
• 7+ years of relevant experience, with at least 3 years in technical product management or engineering roles focused on AI/ML solutions.
• Demonstrated ability to architect, build, and scale AI applications (including LLM-based solutions) in an enterprise environment.
• Hands-on expertise with AI/ML tools, frameworks, and cloud platforms (Python, PyTorch/TensorFlow, LangChain, vector databases, RAG architectures, prompt engineering, Azure/OpenAI, etc.).
• Experience with the full lifecycle of AI products: requirements gathering, prototyping, validation, deployment, and post-launch optimization.
• Familiarity with enterprise AI governance, responsible AI principles, and compliance requirements (including AIRB and LRC-style stage-gate reviews).
• Strong communication skills, with proven ability to bridge technical and business contexts.

Responsibilities

• End-to-End Technical Product Leadership: Drive technical product vision, solution architecture, and hands-on prototyping for a major AI product area.
• Build and Prototype AI Solutions: Design and co-develop working prototypes and production-ready components using leading AI/ML tools and platforms.
• Business Engagement & Translation: Partner with business stakeholders to map processes and translate them into AI use cases with clear metrics.
• Enterprise Governance Compliance: Guide AI solutions through Humana’s governance process with docs, scorecards, and deep dives at each stage gate.
• Solution Evaluation & Benchmarking: Develop evaluation frameworks to benchmark AI models and platforms.
• Reusable Frameworks & Best Practices: Create code libraries and playbooks for rapid, scalable AI delivery.
• Mentor and Enable Teams: Provide technical mentorship to PMs, engineers, and data scientists.
• Stakeholder Communication: Convey technical strategy and risks to executive and technical audiences.

Skills

AI/ML leadership

Prototyping

Communication

Hands-on engineering

LLM / GenAI

Education

B.S./M.S. in CS/Engineering

Tools

Python

TensorFlow

PyTorch

LangChain

Azure OpenAI

Job description

Become a part of our caring community

As Humana continues its transformation into an AI-first enterprise, we seek a hands‑on, technically proficient Lead Product Manager to accelerate the design, prototyping, and scaling of advanced AI solutions across our business. In this role, you will collaborate with engineers, data scientists, and business leaders to identify opportunities, architect AI‑driven solutions—including those leveraging state‑of‑the‑art LLMs and GenAI—and drive them through Humana’s enterprise AI governance process, from ideation to value realization. You will be empowered to both lead and build, applying deep technical expertise while ensuring responsible, governed, and scalable delivery of AI capabilities.

Enterprise Context

Humana is a member‑focused healthcare company committed to transforming insurance and care delivery—spanning Insurance, Pharmacy, Home Health, and Clinics—through technology and innovation. As the organization undergoes a significant transformation into a more efficient, technology‑enabled operation, AI is positioned as a foundational driver of this change.

Key Responsibilities

• End‑to‑End Technical Product Leadership: Drive technical product vision, solution architecture, and hands‑on prototyping for a major AI product area. Own product outcomes from discovery through pilot, scale, and ongoing optimization.
• Build and Prototype AI Solutions: Design and co‑develop working prototypes and production‑ready components using leading AI/ML tools and platforms (e.g., Python, TensorFlow, PyTorch, Hugging Face, LangChain, Azure AI, OpenAI). Rapidly iterate on LLM‑based applications, conversational AI, and intelligent automation.
• Business Engagement & Translation: Partner directly with business stakeholders to deeply understand operational challenges, map complex processes, and translate them into actionable AI use cases with clear success metrics.
• Enterprise Governance Compliance: Guide AI solutions through Humana’s multi‑stage governance process—including AIRB, LRC, and Responsible AI reviews—by preparing technical documentation, scorecards, and market scans, and leading technical deep dives at each stage gate.
• Solution Evaluation & Benchmarking: Develop and apply robust evaluation frameworks to benchmark AI models, compare platform options, and ensure solutions meet business, technical, and regulatory standards.
• Reusable Frameworks & Best Practices: Author and maintain code libraries, reusable solution patterns, and technical playbooks to enable rapid, consistent AI delivery across multiple business lines.
• Mentor and Enable Teams: Provide technical mentorship to product managers, engineers, and data scientists; foster a culture of hands‑on experimentation and continuous learning.
• Stakeholder Communication: Communicate technical strategy, risks, and business value clearly and effectively to executive, business, and technical audiences.

Required Qualifications

• B.S. or M.S. in Computer Science, Engineering, or a related field (or equivalent experience)
• 7+ years of relevant experience, with at least 3 years in technical product management or engineering roles focused on AI/ML solutions.
• Demonstrated ability to architect, build, and scale AI applications (including LLM‑based solutions) in an enterprise environment.
• Hands‑on expertise with AI/ML tools, frameworks, and cloud platforms (Python, PyTorch/TensorFlow, LangChain, vector databases, RAG architectures, prompt engineering, Azure/OpenAI, etc.).
• Experience with the full lifecycle of AI products: requirements gathering, prototyping, validation, deployment, and post‑launch optimization.
• Familiarity with enterprise AI governance, responsible AI principles, and compliance requirements (including AIRB and LRC‑style stage‑gate reviews).
• Strong communication skills, with proven ability to bridge technical and business contexts.

Preferred Qualifications

• Experience in healthcare, insurance, or similarly regulated industries.
• Knowledge of security, privacy, and compliance standards for sensitive data and AI solutions.
• Experience building reusable technical assets and leading cross‑functional technical teams.
• Up‑to‑date knowledge of GenAI advancements, LLM fine‑tuning, retrieval‑augmented generation, and AI evaluation methodologies.

Additional Information

All AI solutions must comply with Humana’s Enterprise AI Governance Framework and undergo full review at designated stage gates.

Work Style

This position will have a hybrid work style. Qualified candidates are required to currently live in, or be willing to move to, a commutable distance from one of the talent markets listed below.

Office Location Options

• Louisville, KY
• Chicago, IL
• New York, NY
• Washington, DC (Arlington, VA)

Why Humana

• Work‑Life Balance
• Generous PTO package
• Health benefits effective day 1
• Annual Incentive Plan
• 401K – Excellent company match
• Well‑being program
• Paid Volunteer Time Off

Work at Home Guidance

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi‑weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

SSN Alert Statement

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [e-mail] with instructions on how to add the information into your official application on Humana’s secure website.

Scheduled Weekly Hours

40

Pay Range

$126,300 - $173,700 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.