Lead AI-Native Technical Solutions Engineer (Remote, U.S.-Based Only)

Braintrust; New York (NY); Remote; USD 120,000 - 181,000; Full time

Job summary

A leading company, Braintrust, seeks a Lead AI-Native Technical Solutions Engineer to steer clients through the full implementation journey of their innovative Nexus platform. This fully remote and client-facing role demands expertise in technical integrations, strong communication skills, and a solid background in elevating automation processes. The successful candidate will ensure seamless onboarding, collaborate with internal teams to refine solutions, and maintain excellent support for client operations, all while leveraging the latest in AI technology.

Benefits

Comprehensive benefits package

Opportunities for professional growth

Equity participation options

Qualifications

• Proven track record of leading complex software or enterprise system deployments.
• Hands-on familiarity with major IT systems (ATS, HRIS, ERP).
• Strong experience with API-based integrations and data flow management.

Responsibilities

• Guide clients through onboarding for the Braintrust Nexus platform.
• Run structured discovery workshops and document business processes.
• Coordinate User Acceptance Testing and ensure client satisfaction post-deployment.

Skills

Technical Integration Skills

Client-Facing Communication

Business Process & Automation Savvy

Education

7+ years of experience in technical consulting

Job description

Lead AI-Native Technical Solutions Engineer (Remote, U.S.-Based Only)

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Lead AI-Native Technical Solutions Engineer (Remote, U.S.-Based Only)

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Job Description

Lead AI-Native Technical Solutions Engineer (Remote, U.S.-Based Only)

Job Summary

Braintrust is seeking an experienced

Note: This role is fully remote and U.S.-based, and due to the client-facing nature of the work, native-level English fluency is required.

• Lead End-to-End Client Onboarding: Guide enterprise clients through the full onboarding journey for Braintrust Nexus, from initial discovery sessions to production go-live. Ensure clients’ needs and success criteria are captured and met at every stage of the implementation.
• Discovery & Process Documentation: Run structured discovery workshops with client stakeholders (via surveys, video calls, and AI-based tools) to gather detailed business requirements. Document end-to-end business processes across departments and identify candidates for automation (i.e. tasks or workflows that can be streamlined with AI/automation).
• Technical Integration & Credentials Gathering: Collect, organize, and secure all necessary IT system access for integrations. This includes gathering API credentials, tokens, and permissions for systems such as applicant tracking systems (e.g. Bullhorn), HRIS (e.g. Workday), ERP (e.g. NetSuite), payroll and timekeeping systems (e.g. ADP, Kronos), communication/collaboration tools (e.g. Google Workspace, Slack), business intelligence tools (e.g. Looker), LinkedIn Recruiter, and other relevant enterprise software. Ensure seamless integration of Nexus with these systems.
• Collaborate with Nexus Factory Team: Work closely with the Braintrust Nexus Factory – a team comprising Automation Specialists, DITMs (Developers in the Middle), and our Braintrust Pilot engineering resources – to design, build, and refine custom automation workflows and AI agents. Translate the documented processes and client requirements into actionable specifications for the development team. Participate in iterative reviews of the workflows/agents being built, providing feedback to align the solution with client expectations.
• Oversee Testing & Deployment: Coordinate and support User Acceptance Testing (UAT) with client users to validate that the Nexus workflows and AI agents perform as intended in a real-world setting. Troubleshoot any issues that arise during UAT, working with engineers to implement fixes or adjustments. Once approved, orchestrate the smooth promotion of new workflows and agents into the client’s production environment, ensuring minimal disruption to operations.
• Client Training & Enablement: Develop training materials and lead training sessions to educate client teams on how to use Braintrust Nexus, including how to interact with the AI agents and automated workflows. Ensure end-users and administrators are comfortable with the new tools, understand best practices, and can effectively oversee the AI-driven processes (knowing when to intervene or provide feedback to continuously improve the system).
• Post-Deployment Support & Continuous Improvement: Serve as a long-term technical partner for the client alongside the Braintrust Automation Pod (our ongoing support team). Provide prompt support for any post-deployment issues or inquiries, and gather client feedback on Nexus performance. Identify opportunities to further optimize or expand automation within the client’s operations, and coordinate with the Automation Pod to implement additional enhancements over time. Maintain a high level of client satisfaction through excellent service and proactive engagement.
  
  

Job Description

Lead AI-Native Technical Solutions Engineer (Remote, U.S.-Based Only)

Job Summary

Braintrust is seeking an experienced Lead AI-Native Technical Solutions Engineer to spearhead the client onboarding and implementation of our new Automated AI workflow & Agents platform called Braintrust Nexus. In this role, you will be the primary technical lead guiding mid-market and enterprise clients through the entire platform adoption lifecycle – from initial discovery of requirements through to full production deployment. You will work closely with client stakeholders to understand their business processes and technical environments, then collaborate with Braintrust’s internal automation team to build customized AI-driven workflows and agents that streamline those processes. This is a high-impact, client-facing role that requires both deep technical expertise in systems integration and automation, and excellent communication skills to ensure our clients succeed with cutting-edge AI solutions. Note: This role is fully remote and U.S.-based, and due to the client-facing nature of the work, native-level English fluency is required.

Responsibilities

• Lead End-to-End Client Onboarding: Guide enterprise clients through the full onboarding journey for Braintrust Nexus, from initial discovery sessions to production go-live. Ensure clients’ needs and success criteria are captured and met at every stage of the implementation.
• Discovery & Process Documentation: Run structured discovery workshops with client stakeholders (via surveys, video calls, and AI-based tools) to gather detailed business requirements. Document end-to-end business processes across departments and identify candidates for automation (i.e. tasks or workflows that can be streamlined with AI/automation).
• Technical Integration & Credentials Gathering: Collect, organize, and secure all necessary IT system access for integrations. This includes gathering API credentials, tokens, and permissions for systems such as applicant tracking systems (e.g. Bullhorn), HRIS (e.g. Workday), ERP (e.g. NetSuite), payroll and timekeeping systems (e.g. ADP, Kronos), communication/collaboration tools (e.g. Google Workspace, Slack), business intelligence tools (e.g. Looker), LinkedIn Recruiter, and other relevant enterprise software. Ensure seamless integration of Nexus with these systems.
• Collaborate with Nexus Factory Team: Work closely with the Braintrust Nexus Factory – a team comprising Automation Specialists, DITMs (Developers in the Middle), and our Braintrust Pilot engineering resources – to design, build, and refine custom automation workflows and AI agents. Translate the documented processes and client requirements into actionable specifications for the development team. Participate in iterative reviews of the workflows/agents being built, providing feedback to align the solution with client expectations.
• Oversee Testing & Deployment: Coordinate and support User Acceptance Testing (UAT) with client users to validate that the Nexus workflows and AI agents perform as intended in a real-world setting. Troubleshoot any issues that arise during UAT, working with engineers to implement fixes or adjustments. Once approved, orchestrate the smooth promotion of new workflows and agents into the client’s production environment, ensuring minimal disruption to operations.
• Client Training & Enablement: Develop training materials and lead training sessions to educate client teams on how to use Braintrust Nexus, including how to interact with the AI agents and automated workflows. Ensure end-users and administrators are comfortable with the new tools, understand best practices, and can effectively oversee the AI-driven processes (knowing when to intervene or provide feedback to continuously improve the system).
• Post-Deployment Support & Continuous Improvement: Serve as a long-term technical partner for the client alongside the Braintrust Automation Pod (our ongoing support team). Provide prompt support for any post-deployment issues or inquiries, and gather client feedback on Nexus performance. Identify opportunities to further optimize or expand automation within the client’s operations, and coordinate with the Automation Pod to implement additional enhancements over time. Maintain a high level of client satisfaction through excellent service and proactive engagement.
  
  

Required Qualifications

• Experience: 7+ years of experience in technical consulting, systems implementation, and/or workflow automation. Proven track record of leading complex software or enterprise system deployments for clients from planning to rollout.
• Enterprise Systems Knowledge: Hands-on familiarity with major IT systems used by staffing firms and corporate HR operations – especially Applicant Tracking Systems (ATS), Human Resources Information Systems (HRIS), Enterprise Resource Planning software (ERP), payroll and timekeeping platforms, and communication/collaboration tools. (Examples: Bullhorn ATS, Workday HRIS, NetSuite or similar ERP, ADP or Kronos for payroll/time, Google Workspace/Slack for collaboration, etc.) You should understand how these systems work and how to integrate with them via APIs or other methods.
• Business Process & Automation Savvy: Deep understanding of business process documentation and analysis. Able to map out complex workflows across various departments and identify where inefficiencies or manual effort can be eliminated through automation. Familiar with enterprise automation concepts and best practices for redesigning processes with AI Agents / automated workflows in mind.
• Technical Integration Skills: Strong experience with API-based integrations and data flow management between systems. Comfortable handling technical aspects of credential and token management, data mapping, and configuring integration middleware or workflow tools. Ability to read and write JSON/XML, work with webhooks, etc. You do not need to be a software developer - no coding required.
• Client-Facing Communication: Excellent communication and interpersonal skills with a consultant’s mindset. Capable of translating technical details into business-friendly explanations and vice versa. Native-level English fluency (written and spoken) is required, as you will be leading meetings, drafting documentation, and providing training to English-speaking clients.
• Strong organizational skills: you’ll be managing several clients at once and need to not let anything fall through the cracks!
• Cross-Functional Collaboration: Proven ability to work cross-functionally and coordinate between different teams. Comfortable collaborating with software engineers, product managers, operations/support staff, and client-side technical teams. You can project-manage an implementation, keeping all parties aligned on timelines, deliverables, and expectations.
  
  

Preferred Qualifications

• Staffing/HR Tech Domain Experience: Prior experience working in the staffing industry or with HR technology solutions is highly beneficial. Understanding the nuances of recruiting, onboarding, payroll, compliance, etc., will help you ramp up quickly in addressing client use cases for Braintrust Nexus.
• Automation & AI Toolset: Background with modern automation tools, AI agents, or workflow engines. Any exposure to building or managing AI-driven automation solutions is a strong plus.
• Braintrust Product Familiarity: Familiarity with Braintrust AIR (our AI Recruiter platform) and Braintrust Nexus (or similar AI automation products) is a bonus. If you’ve used or implemented AI-based interviewing, recruiting, or automation software before, or if you can quickly learn new AI platforms, it will help you excel in this role.
  
  

Location & Compensation

Location: This is a 100% remote position, U.S.-based only. You must be physically located in the United States and legally authorized to work in the U.S. (Unfortunately, we cannot offer sponsorship for work visas at this time.) While the role is remote, you should be able to work U.S. business hours and occasionally adjust to client schedules as needed.

Compensation: We offer a competitive compensation package commensurate with experience and qualifications. This includes a base salary with potential performance bonuses, along with a comprehensive benefits package (health insurance, 401k, paid time off, etc.) in addition to a substantial ownership package as well as potential performance bonus. As an AI-focused startup, Braintrust also provides opportunities for professional growth, continuous learning, and possible equity participation, aligning with the company’s success.

About Braintrust Nexus

Braintrust Nexus is Braintrust’s groundbreaking new platform for workflow automation and custom AI agents, designed to transform how companies operate. Nexus acts as an “AI general contractor” for our clients’ business processes: it analyzes and maps out all the tasks and workflows across an organization, identifies which parts can be automated or augmented with AI, and then orchestrates the building of tailored automation solutions. By integrating seamlessly with existing enterprise systems (ATS, HRIS, ERP, communication tools, etc.) and deploying bespoke AI agents, Braintrust Nexus helps companies (especially those in the staffing and HR space) eliminate inefficiencies, reduce manual workloads, and boost productivity across their operations.

The Nexus platform leverages Braintrust’s expertise in artificial intelligence and automation. It builds upon the success of Braintrust AIR (AI Recruiter) – our AI-powered interview platform – and extends those capabilities into broader enterprise workflows. With Nexus, clients get a holistic automation solution: a combination of software (custom workflows and AI agents) and services (the Braintrust Nexus Factory and Automation Pod teams) that deliver continuous improvement. From initial discovery (using AI-driven surveys and interviews to uncover pain points) to solution design, deployment, and ongoing support, Braintrust Nexus provides end-to-end automation as a service. Our mission is to empower organizations to refocus their people on high-value, strategic work while AI handles repetitive and time-consuming tasks. As the Lead AI-Native Technical Solutions Engineer, you will be at the forefront of bringing this mission to life for our clients, ensuring that Braintrust Nexus delivers tangible, transformative results.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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