Lead AI Engineer, Production Agent Platform & Guardrails

The Briefed; Boston (MA); On-site; USD 176,000 - 264,000; Full time

Benefits offered by this job

Health insurance

Equity grants

Wellness stipend

Parental leave

Job summary

Klaviyo seeks a Lead Engineer, Applied AI (Customer Agent) to drive technical and product direction for a core area of the Customer Agent platform. You will work hands-on on orchestration, guardrails, context/memory, and failure handling while elevating engineering patterns across the org.

You will partner with Product, Design, Data Science, and GTM leaders to shape roadmaps, mentor engineers, and evaluate emerging AI tech for production use.

Qualifications

• Production agentic experience in building, scaling and supporting live systems.
• Operational security against abuse and maintaining reliability under high traffic.
• Ability to own technical and product direction for a significant domain.

Responsibilities

• Set the technical vision and product direction from architecture to production launch.
• Write production code, review designs, and resolve complex challenges in orchestration and failure handling.
• Define reusable engineering patterns, standards, and safety frameworks for the team.

Skills

Agentic systems

Reliability & security

Technical leadership

Hands-on coding

Communication

Tools

LLM frameworks

Agentic tools

AI observability

Job description

Klaviyo seeks a Lead Engineer, Applied AI (Customer Agent) to drive technical and product direction for a core area of the Customer Agent platform. You will work hands-on on orchestration, guardrails, context/memory, and failure handling while elevating engineering patterns across the org.

You will partner with Product, Design, Data Science, and GTM leaders to shape roadmaps, mentor engineers, and evaluate emerging AI tech for production use.