Lead, AI Chatbot

Insight Global; Stamford (CT); On-site; USD 150,000 - 190,000; Full time

Job summary

Insight Global is seeking a Lead, AI Chatbot to own the day-to-day performance and evolution of our conversational sales channel. You will drive ongoing optimization of the chat experience, coordinate changes required by product and promotional updates, and manage vendor and IT relationships to keep the channel running smoothly.

This role calls for a sales-minded leader with hands-on, get-it-done approach who is energized by turning conversations into closed sales.

Qualifications

• 7+ years in conversational AI, chatbot platforms, or digital sales channel management.
• Experience managing third-party vendor relationships and IT partnerships.
• Strong understanding of conversational design, chat optimization, and AB testing methodologies.
• Experience translating product and promotional changes into digital experience requirements.
• Comfortable with analytics/reporting tools to track channel performance and opportunities.
• Strategic thinking with hands-on experience leading or supporting chatbot migrations.
• Experience with ASSAP, Humara, and/or Google's CCAI platform preferred.
• Telecom, cable, or subscription services knowledge is a plus.

Responsibilities

• Own day-to-day performance and evolution of the conversational sales channel.
• Drive ongoing optimization of the chat experience and channel conversion.
• Coordinate changes required by product and promotional updates.
• Manage vendor and IT relationships to keep the channel running smoothly.

Skills

Conversational AI

Vendor management

Cross-functional

Analytics

AB testing

Product updates

Conversation design

Platform migrations

CCAI

Telecom knowledge

Job description

Job Description

Insight Global is looking for a Lead, AI Chatbot to own the day-to-day performance and evolution of our conversational sales channel. This individual will drive ongoing optimization of the chat experience, coordinate changes required by product and promotional updates, and manage the vendor and IT relationships that keep the channel running smoothly.This role calls for a sales-minded leader and doer, someone who obsesses over the customer experience and is relentlessly focused on turning conversations into closed sales. The ideal candidate pairs strong business instincts with a hands-on, get-it-done approach, and is energized by finding and executing the small changes that move conversion, revenue, and customer satisfaction.

Skills and Requirements

• 7+ years of experience in conversational AI/chatbot platforms, digital customer experience, or digital sales channel management.
• Demonstrated experience managing third-party vendor relationships and cross-functional partnerships with IT.
• Strong understanding of conversational design principles, chat optimization, and A/B testing methodology.
• Experience translating product and promotional changes into digital experience requirements.
• Comfortable working with analytics/reporting tools to track channel performance and identify optimization opportunities.
• Demonstrated strategic thinking and hands-on experience leading or supporting conversational AI platform migrations.
• Experience with ASSAP, Humara, and/or Google's Conversational AI (CCAI) platform strongly preferred
• Telecom, cable, or subscription services industry experience is a plus.
• Strong written and verbal communication skills; able to work independently in a contract capacity.
• Experience with ASSAP, Humara, and/or Google's Conversational AI (CCAI) platform strongly preferred
• Telecom, cable, or subscription services industry experience is a plus.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].