Lead Agent Operations Planning

Envoy Air Inc; Chicago (IL); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Flight privileges

Health benefits

Job summary

Envoy Air Inc. is seeking an Operations/Agent role in the Chicago area to support aircraft departure planning, shift coordination, and administrative duties. The position involves coordinating operations, maintaining logs, and preparing customer communications.

Ideal candidates will have a high school diploma, basic computer skills (Word, Excel, Outlook), and the ability to work rotating shifts. TSA identification and legal right to work in the U.S. are required.

Qualifications

• Minimum age: 18.
• High school diploma, GED, or international equivalent.
• Must possess TSA-acceptable identification for business travel.
• Ability to work a variety of rotating shifts including days, nights, weekends, holidays.
• Knowledge of basic computer functions including Word, Excel, and Outlook.
• Must be able to read, write, speak, and understand English.
• Possess the legal right to work in the United States.
• Experience applying math principles for calculations.

Responsibilities

• Involved in planning functions for aircraft departures as it relates to the operation.
• Coordinate the overall operation within an assigned functional area.
• Conducting agent observations and associated activities.
• Administering local training programs.
• Scheduling and manpower utilization.
• Maintaining supplies and inventory control logs.
• Preparing customer correspondence.
• Investigating discrepancies.
• Compiling statistical data for reports.
• Assisting management in completing administrative duties.
• Lead Agents must be able to complete all functions of the agent position.
• Communicate with employees by radio and convey clear information relevant to the job.

Skills

Microsoft Word

Excel

Outlook

English fluency

Education

High school diploma or GED

Job description

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Responsibilities

How will you make an impact?

Responsibilities

• Involved in a varietyplanning functions for aircraft departures as it relates to the operation
• Coordinate of the overall operation within an assigned functional area
• Conductingagent observations and associated activities
• Administering local training programs
• Scheduling and manpower utilization
• Maintaining supplies and inventory control logs
• Preparingcustomer correspondence
• Investigating discrepancies
• Compiling statistical data for reports
• Assisting management in the completion of administrative duties
• Lead Agents must be able to complete all functions of theagent position
• communicate with employees by radio and receive and convey clear and specific information to others related to the job function
• Preparing weight and balance sheets forflights prior to departure
• Makingcalculations based on aircraft load of passengers, baggage and fuel
• Making corresponding entries in the computer system
• Providing updated corrections to scheduled departure flights

Qualifications

Who we are looking for?

Requirements

• Minimum age:18
• High school diploma, GED, or internationalequivalent

• Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver’s license or passport; some license restrictions may prohibit a candidate from being considered for this role.

• Must possess at least one form ofTSA-acceptable identificationfor business travel purposes.
• Ability to work a variety of rotating shifts including days, nights, overnights, weekends, holidays, and rotating days off
• Knowledge basic computer functions including MicrosoftWord, Excel, and Outlook
• Must be able to read, write, fluently speak, and understand the English language
• Possess the legal right to work in the United States
• Experience applyingmath principles for mathematical calculations preferred
• Good organizational and interpersonal skills are necessary
• Above-average qualities of leadership, initiative and judgment are essential

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter@EnvoyAirCareers, on Instagram@EnvoyAirCareers, and on Facebook atFacebook.com/envoyaircareersandFacebook.com/EnvoyPilotRecruitment.

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