Lead Administrative Support Assistant

State of Missouri; Ozark (MO); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Defined pension plan

Generous leave and holidays

Health insurance eligibility

Job summary

The State of Missouri's Department of Social Services – Children's Division seeks an Administrative Support Assistant in Christian County. This role supports central office and district needs, handling inquiries, drafting correspondence, and coordinating records and travel as required.

The position emphasizes data entry, Excel use, and adherence to agency policy, with opportunities to assist in legislative and budget processes while providing excellent service to internal and external

Qualifications

• Administrative Support Assistant experience and a high school diploma or GED.
• 4+ years of office or clerical experience with a high school diploma or GED.

Responsibilities

• Responds to inquiries from state officials, customers, vendors, and the public; investigates and resolves complaints.
• Drafts correspondence interpreting agency rules and program responsibilities.
• Emphasizes data entry and Excel skills in daily work.
• Receives Bureau of Vital Records requests and tracks processing and distribution.
• Adheres to agency policies and supports central office operations.
• Answers calls and provides directions to callers.
• Researches resources and provides solutions for client and staff needs.
• Supports legislative and budgetary processes as applicable.
• Provides positive customer service to stakeholders.
• Manages incoming correspondence across mail, in-person, phone and email.

Skills

Typing quickly

Interpersonal communication

Time management

Problem solving

Computer skills

Education

High school diploma or GED

Tools

Office software suite

Job description

Job Location

Christian County.

All internal promotional applicants are encouraged to apply as there may be alternate office space available.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift, or time-of-service pay).

Department of Social Services

partners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives.

Are you passionate about helping people? Do you love working with children and families? Do you enjoy assisting people in difficult circumstances? The Department of Social Services - Children's Division cares for at-risk children and families by providing family preservation and reunification services, investigating allegations of abuse and neglect, and conducting foster care and adoption case management. If you want to be part of a great team working to make a difference,

Responsibilities

• Responds to inquiries either written or verbal from state officials, customers, vendors, and the public regarding agency matters; investigates and recommends appropriate action to resolve customer complaints.
• Composes or drafts correspondence involving the interpretation of agency rules, regulations, and program responsibility.
• Apply your advanced knowledge of computer data systems, office equipment, software, and forms as applicable. Emphasis on data entry and Excel skills.
• Receive Bureau of Vital Records requests for processing, tracking and distribution throughout the state. Serves as a Children's Division liaison to Bureau of Vital Records.
• Understand and adhere to agency policies, programs, and standards applicable to specific program area(s) in keeping with the agency's mission and principles.
• Answer incoming calls for Children's Division Central Office and provide appropriate directions to callers.
• Apply knowledge of available resources and actively research to find answers, solutions, and ideas to support client and staff needs.
• Support legislative and budgetary processes as applicable.
• Provide positive customer service to internal and external stakeholders.
• Manage and respond timely to incoming correspondence involving several different communication platforms (mail, in-person, phone, e-mail).
• Serve as a back-up to other administrative positions within Central Office and assist with daily office management.
• Arrange travel, lodging, meals and providing meeting and conference support to Central team as requested.
• Monitor incoming email boxes for distribution throughout Children's Division.
• Other duties as assigned.

Qualifications

• One or more years of experience as a Administrative Support Assistant with the Missouri Uniform Classification and Pay System; and possession of a high school diploma or proof of high school equivalency.
• Four or more years of office or related clerical experience; and possession of a high school diploma or proof of high school equivalency.

Preferred Qualifications

• Ability to type quickly and accurately
• Ability to lift up to 20 pounds
• Excellent oral, written and interpersonal communication skills
• Excellent problem-solving and time management skills
• Advanced knowledge of computer data systems, office equipment, software, and forms as applicable

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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