Lead Administrative Representative - Reagan Airport

Enterprise Holdings; Arlington (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in the automotive rental sector is seeking a Lead Administrative Representative to join their dynamic team. This role focuses on delivering exceptional customer service and administrative support, primarily through phone interactions. Ideal candidates will possess strong communication skills and a passion for assisting customers. With a consistent full-time schedule and a range of benefits including health insurance and a retirement savings plan, this position offers a fantastic opportunity for growth in a supportive environment. If you thrive in a fast-paced setting and enjoy helping others, this role is perfect for you.

Benefits

Paid time off

Employee discount

Retirement savings plan with 401k matching

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Qualifications

• 1+ year of customer service or administrative support experience required.
• Must be at least 18 years of age and possess a valid driver's license.

Responsibilities

• Assist customers via phone and provide high-level customer service.
• Process returns and perform administrative tasks as needed.
• Meet and greet customers, providing directions and assistance.

Skills

Customer Service

Communication

Problem-Solving

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Lead Administrative Representative. The Lead Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.

This position pays $18.50/hour and is located at the Reagan Airport (DCA) - 2500 National Ave Parking 1, Arlington, VA 22202.

We offer:

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule Available:

• Friday- Tuesday: 5:00am-1:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Take incoming calls - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Make outgoing calls - callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• May assist with or perform customer pick-ups in a safe and courteous manner
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years