Lead Account Manager (Hospitality Solutions)

Sabre; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company at the forefront of the travel technology industry! This exciting role involves managing key client accounts, developing strategic sales initiatives, and fostering long-term relationships that drive growth. You'll leverage your analytical skills to interpret data, create compelling presentations, and navigate complex client needs. With a focus on consultative sales and superior account planning, you'll play a crucial role in enhancing client satisfaction while contributing to the company's success. If you're passionate about technology and thrive in a dynamic environment, this opportunity is perfect for you!

Qualifications

• 3-5 years of account management experience in the travel industry.
• Strong technical aptitude in hospitality technology and systems.

Responsibilities

• Oversee top revenue-generating clients and set strategic vision.
• Implement sales management practices for accurate revenue forecasts.

Skills

Account Management

Sales Strategy

Negotiation

Analytical Skills

Presentation Skills

Communication Skills

Problem-Solving

Interpersonal Skills

Education

Bachelor's Degree

Tools

Salesforce

Job description

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

Be part of an exciting Accounts Team who will lead the organization in executing on our vision of creating consistent, consultative engagement with our top clients in order to create long term relationships and maximize growth for both our client and for Sabre.

The role will involve overseeing some of Sabre Hospitality's top revenue-generating clients. You will be responsible for setting the vision and strategy for each account, identifying opportunities to deepen partnerships with our clients. Together, we will focus on deploying superior account planning and a consultative sales approach to maintain a high level of service and increase penetration in existing accounts.

The ideal candidate will be able to:

• Serve as a strong advocate for clients within Sabre, effectively navigating the complexities of a large, virtual organization to identify and collaborate with the right stakeholders, ensuring timely execution on behalf of the client.
• Evolve annual territory sales strategy and execution; perform ongoing market landscape analysis and market research to identify top opportunities and risk.
• Implement and maintain effective sales management practices to deliver accurate and up-to-date revenue projections and pipeline forecasts, supporting business growth.
• Extensive understanding of market landscape, including knowledge of key players, knowledge of the competitive landscape, key trends, opportunities, and challenges.
• Proven experience selling and driving negotiations to a successful close.
• Truly understand our customer needs and consult with them on the most effective solutions Sabre can offer.
• Follow internal processes to ensure margins are positive and pricing is in-line with Sabre strategy.
• Demonstrate a professional presence and business acumen, coupled with articulate and consultative oral and written communication skills.
• Critical thinking skills with the ability to anticipate potential issues and suggest creative alternatives to overcome barriers.
• Ability to interpret analytics to highlight actionable data and tell a compelling story around performance and results.
• Ability to lead and direct multiple projects and initiatives simultaneously.
• Understand client overall performance and strategy to facilitate future budgeting of anticipated revenues.
• Negotiate, develop, interpret and execute on client contracts.
• Understand key clauses within customer contracts.
• Make decisions based on keeping the three main pillars of our team always in balance: client satisfaction, employee satisfaction and fiscal fortitude.
• Monitor customer performance and proactively provide clients with recommendations to optimize results based on their goals and objectives.
• Be savvy in creating presentations that tell a compelling story, be engaging and effective in communicating a strong, productive end in mind.
• Be comfortable with playing a wide range of roles based on what the client needs from Sabre including Project Manager, Researcher, Technical Expert, Innovator, Collaborator, Entrepreneur and Relationship Lead.
• Hold both the client and Sabre accountable for deliverables and decisions to keep projects and programs moving forward.
• Have a finger on the pulse of all major client/Sabre activities and initiatives and find new opportunities with the client.
• Attend industry functions and lead in-person meetings with clients; travel in line with business requirements.
• Log and manage all opportunities via Salesforce for accurate forecasting; utilize available tools and resources to be self-sufficient.

MAIN REQUIREMENTS

• A minimum of 3-5 years of industry related account management experience required.
• Bachelor’s Degree from an accredited university or equivalent.
• Knowledgeable of hospitality centric technology and systems with strong technical aptitude.
• Proven track record of exceeding sales quotas and revenue goals.
• Ability to interpret analytics to highlight actionable data and tell a compelling story around performance and results.
• Candidates are empowered and should be proactive and be able to work on their own initiative.
• Excellent presentation, oral and written communication skills delivering complex solutions in an easy-to-understand manner.
• Ability to identify, communicate, and connect with key decision makers.
• Languages – Ideally one European Language.
• Strong interpersonal skills.
• Exceptional time management and organizational skills.
• Exceptional attention to detail.
• Prepare to travel at least 25% of the time.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.