Lead Account Executive

Assurant; Morgantown (WV); On-site; USD 104,000 - 173,000; Full time

Job summary

Assurant is seeking a Lead Account Executive to serve as the primary relationship manager and trusted advisor for assigned MSO clients, coordinating with cross‑functional teams to deliver exceptional service and long‑term growth.

You will lead strategic account plans, conduct business reviews, manage contract life cycle, and travel up to 30% to expand partnerships and align client objectives with internal resources.

Qualifications

• Bachelor’s degree preferred; equivalent professional experience considered.
• Minimum of 5 years of enterprise strategic account management experience.
• Extensive knowledge of mobile and telecommunications products.
• Proven ability to lead and influence large groups across functions.
• Strong cross-functional collaboration and adaptability.

Responsibilities

• Own client relationships as the primary liaison and drive retention and growth.
• Lead strategic account planning, monitor performance, and identify growth opportunities.
• Conduct business reviews with actionable insights for clients and leadership.
• Ensure service delivery commitments are met and drive issue resolution.
• Manage contract lifecycle with cross‑functional teams and stakeholders.

Skills

Relationship management

Strategic account planning

Cross-functional collaboration

Presentation skills

Education

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field

Equivalent professional experience

Tools

Mobile device program experience

Mobile device trade‑in programs

Reverse Logistics experience

Job description

The Lead Account Executive serves as the primary relationship manager and trusted advisor for assigned clients, acting as the key liaison between client stakeholders and Assurant’s cross-functional support teams. As an individual contributor, this role is responsible for managing a portfolio of MSO client programs, ensuring exceptional service delivery, client satisfaction, and long‑term account growth.

Working closely with client leaders, the Lead Account Executive develops and executes strategic annual account plans, while coordinating day‑to‑day activities that strengthen partnerships, maximize program performance, and identify opportunities for expansion. This role proactively aligns internal resources and client objectives, drives issue resolution, and advocates for solutions that deliver measurable value to both clients and Assurant.

Success in this position requires strong relationship management, business acumen, and collaboration skills, with a focus on fostering trust, driving results, and contributing to the continued growth and success of key client accounts.

What will be my duties and responsibilities in this job?

Client Relationship & Business Management

• Serve as the primary relationship manager for assigned clients, building and maintaining strong partnerships with key stakeholders and executive leaders to drive client satisfaction, retention, and long‑term growth.
• Lead strategic account planning by monitoring business performance, identifying growth opportunities, recommending program enhancements, and implementing solutions that optimize revenue, profitability, and operational effectiveness.
• Conduct regular business reviews, analyze financial and operational metrics, and provide actionable insights and recommendations to clients and internal leadership.
• Ensure service delivery commitments are met by proactively addressing issues, managing escalations, and collaborating with cross‑functional teams to drive resolution and continuous improvement.

Compliance & Operational Governance

• Partner with clients and internal stakeholders to implement business, regulatory, and compliance‑related changes, ensuring adherence to company policies, contractual obligations, and applicable state and industry regulations.
• Maintain the integrity of client business arrangements by overseeing accurate implementation and ongoing management of program requirements and operational changes.

Contract Management

• Manage the full contract lifecycle, including negotiations, renewals, amendments, approvals, and issue resolution, while collaborating with Legal, Compliance, Finance, Sales, and executive stakeholders.
• Ensure contractual terms are effectively administered and aligned with business objectives, regulatory requirements, and client expectations.

What are the requirements needed for this position?

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field preferred; equivalent professional experience will be considered.
• Minimum of 5 years of experience in enterprise strategic account management and account development, with a demonstrated track record of building and expanding customer relationships, developing account growth strategies, driving revenue, and partnering cross‑functionally to deliver business results.
• Extensive knowledge of mobile and telecommunications products, services, and solutions is required.
• Proven ability to lead and influence large groups, drive engagement, and achieve business results.
• Strong cross‑functional collaboration skills, with the ability to work effectively across various departments and organizational levels.
• Highly adaptable and able to perform effectively in a fast‑paced environment where priorities, direction, and resources may shift frequently.

What other skills/experience would be helpful to have?

• Exceptional presentation, verbal, and written communication skills, with the ability to clearly articulate complex ideas to diverse audiences.
• Mobile device program experience.
• Direct experience managing mobile device trade‑in and upgrade programs.
• Reverse Logistics experience.

How much should I expect to travel?

• Up to 30% travel

Pay Range

$103,800.00 - $173,300.00

Expected Application Deadline

08/21/2026

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender‑placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI‑enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.