Director, Client Solutions & Delivery

American Bankers Insurance Company of Florida; United States; On-site; USD 122,000 - 204,000; Full time

Job summary

Assurant in the United States seeks a results-oriented program manager to lead client and product initiatives for MSO and broadband partners. You will coordinate with Business Development, Account Management, Product Development and Sales engineers to deliver complex solutions on time and within scope.

Responsibilities include end-to-end delivery, transitioning solutions to permanent owners, enabling secure, efficient operations, and applying agile methods across multiple teams.

Qualifications

• Bachelor’s degree in business, operations, project/program management, or related field.
• 5+ years of progressively responsible leadership experience.
• Experience with clients/prospects and in an Agile environment.
• Excellent oral and written communication; strong organizational skills.
• Ability to manage multiple projects and complex issues with cross-functional teams.

Responsibilities

• Develop and implement client and product initiatives for MSO and broadband providers.
• Execute delivery of complex solutions with internal/external stakeholders to align with Assurant’s vision.
• Manage all elements from concept to design, financial modeling, journey mapping, testing, and rollout.
• Coordinate IT, operations, marketing, product development, and finance to design solutions.
• Transition client and product solutions to permanent owners and ensure secure, compliant operations.

Skills

Communication skills

Project management

Stakeholder management

Agile experience

Education

Bachelor's degree in business / operations / project management or related field

Job description

Responsible for the development and implementation of client and product initiatives for Multi-Services Operators (MSO) and Broadband providers. Partners with internal and external stakeholders including (but not limited to) Business Development, Account Management, Product Development and Sales/Solution engineers. Drive successful and on-time delivery of programs supporting all of MSO’s new business. What will be my duties and responsibilities in this job? Execute client & product delivery of complex solutions supporting client, product and Assurant’s vision and culture. Takes a product development type disciplined approach Assisting the client, product & Implementation teams manage all of the critical elements from concept to design, to financial modeling, journey mapping, partner selection, testing, evaluation, and roll out. Solutions can include but are not limited to new claims processing capabilities, forward and reverse logistics, payment platforms, self-serve platform, new feature offerings, etc. Coordinating/facilitating efforts of individuals from the various Assurant disciplines including IT, operations, marketing, product development, finance, etc., to execute the Solutions design. Transitioning client and product solutions to permanent product owners or operational groups. Ensuring Solutions achieve intended outcomes, are secure in a strong control environment and fundamentally function to deliver consistently, efficiently, and effectively. Support process re-engineering, operational tool utilization & data analytics. Leads matrix resources across product, business development and marketing organizations.

What are the requirements needed for this position? Bachelor’s degree in business, Operations, Project/Program Management, or a related field. 5+ years of progressively more responsible experience in business leadership roles as well as expertise with clients and/or prospects. Experience as a Technical Solution Engineer, Service Execution, Service Solutions, and/or IT Business Relationship Manager a plus. Experience working in an Agile development environment. Knowledge and experience in extended service contracts, and/or the service industry. Extensive understanding of industry and emerging trends desired. Excellent oral and written communication skills. Strong organizational and planning skills. Able to understand and manage through complex issues and proven ability to develop solutions that generate favorable results. Proven understanding of how processes and systems interact. Demonstrated track record of successfully designing and implementing solutions. Organized and structured in thought, approach, and communication. Able to process complex time sensitive data and information from multiple sources, make decisions and communicate actions. Able to manage multiple projects, concurrently. Has professional presence, polish, and demeanor to engage with clients. Able to build trust, respect and rapport while successfully influencing internal and external stakeholders’ clients to successfully achieve a common goal. Able to connect personally, demonstrate knowledge of client’s business and communicate our value. Probes in a consultative way for understanding of client’s needs and business drivers to create business solutions.

Pay Range: $122,400.00 - $204,400.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.