Lead Access Associate (Full-time, Days)

Rochester General Hospital; West Webster (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Rochester General Hospital is seeking a Lead Access Associate for the Bay Creek Dialysis site in Webster, NY. The role supports 40 hours per week, Monday–Friday, 7:30am–4pm, in a busy patient access environment.

Responsibilities include mentoring the access team, handling patient registrations and insurance verification, scheduling, and billing activities. Strong customer service and bilingual abilities are preferred, with a focus on teamwork and accuracy.

Qualifications

• Lead and coach assigned team of associates, facilitate workflow under supervision.
• Strong customer service and communication with patients or representatives.
• Basic computer skills for registration and scheduling tasks.
• Bilingual abilities preferred to assist diverse patients.

Responsibilities

• Lead and mentor the access team to maintain efficient workflow.
• Provide outstanding customer service by greeting patients and answering calls.
• Complete registration and verify insurance eligibility for patients and their representatives.
• Process co-payments and provide cost estimates; support billing activities.

Skills

Leadership

Customer service

Communication

Basic computer skills

Bilingual

Job description

SummaryAs a Lead Access Associate, you play an integral role to our high-quality standards of customer care.Job Title: Access AssociateDepartment: Bay Creek DialysisLocation: 2010 Empire Blvd Webster, NY 14580Hours Per Week: 40, Full-timeSchedule: Monday-Friday, 7:30am-4pmRequired QualificationsNAPreferred QualificationsAbility to lead and take directionBasic computer skillsExcellent customer service and communication skillsBilingualResponsibilitiesLeadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/managerCustomer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary informationRegistration & Verification. Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicableBilling & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracyEDUCATION:LICENSES / CERTIFICATIONS:PHYSICAL REQUIREMENTS:Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.PAY RANGE:$18.50 - $23.00CITY:WebsterPOSTAL CODE:14580The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.