Lead

Areas USA, Inc; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision benefits

Life insurance

401k with company match

Paid time off

Overtime and overnight differential

Job summary

Areas USA, Inc. is seeking a Lead at our Florida location near the Florida Turnpike in Ocoee, FL. You will assist the Unit General Manager and Restaurant/Retail Manager in achieving sales and operational goals while guiding a shift team to deliver an excellent guest experience.

Key duties include supervising shift employees, coaching on service standards, ensuring food and product quality, and training new staff. We offer full-time hours with benefits and opportunities for growth.

Qualifications

• One to two years of related restaurant experience.
• Minimum High School Diploma; some College preferred.
• Strong guest service, sales and operational skills.
• Excellent communication and teamwork abilities.

Responsibilities

• Models a guest-first attitude and supervises shift employees.
• Reviews store environment to coach and improve service and sales.
• Ensures food and products are prepared and served to standards.
• Trains new associates during shifts to build a productive team.
• Executes operational excellence to meet service and quality goals.
• Maintains calm, leads by example during peak times.
• Communicates improvement recommendations to management.
• Performs special projects as assigned.

Skills

Guest service

Team leadership

Communication

Problem-solving

Discretion

Adaptability

Interpersonal skills

Education

High School Diploma

Some College preferred

Tools

POS systems

Job description

Location: Florida Turnpike, Mile Marker 263, Ocoee, FL, 34761 Position Title: LeadReports To: Unit General Manager or Retail/Restaurant ManagerDepartment: OperationsStatus: Non-ExemptSalary: *This position is eligible to receive tips*Broad Functions: The Lead contributes to the restaurant’s success by assisting the Unit General Manager andor the Restaurant/Retail Manager in executing store sales and operational goals. This job assists and supervisesa team to create and maintain a good experience for our guests and shift members. The Lead is responsible formodeling and acting in accordance with Areas USA’s high standards and guiding principles in absence of theConcept Manager or Assistant Manager.

Main Duties and Responsibilities:

• Models a “guest comes first” attitude, delivers excellent guest service, and supervisesshift employees to ensure they are delivering excellent guest service.
• Constantly reviews store environment to identify problems, concerns, and opportunities forimprovement, to provide coaching and direction to the shift, to achieve sales and operationalgoals.
• Ensure that all food and products are consistently prepared and served according to the restaurant’srecipes, portioning, cooking and serving standards.
• Assist with the training of new associates during shift creating a positive and productive workingenvironment.
• Execute Operational Excellence to achieve company objectives in terms of service, quality,appearance, sanitation and cleanliness of all areas of the store.
• Maintains and models a calm exterior presence during periods of high volume or unusual eventsand moves on immediately after to keep store operating to standard and to set an example forthe shift or team.
• Communicates to management on any recommendations for improvement
• Execute Brilliant at the Basics GUEST program to company standards.
• Perform special projects and other responsibilities as assigned.

Skills and Qualifications:

• One to two years of employment in a related position.
• Minimum High School Diploma, some College preferred
• Knowledge of the Restaurant environment.
• Exceptional sales and operational skills in a guest service environment.
• Strong communication and interpersonal skills.
• Team-building and strong problem-solving skills.
• Ability to use discretion in providing direction to others.
• Ability to work in a fast-paced, team environment.
• Ability to develop and maintain effective working relationships.
• Ability to act with a “guest comes first” attitude and deliver guest service that meets or exceedsguest expectations.
• Ability to communicate and execute management directives.
• May require knowledge of computer equipment or other technical devices or broadknowledge in several operational areas.

We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand for long periods of time, use hands and fingers, communicate verbally, and hear. The associate is frequently required to reach with hands and arms, climb, balance, taste, and smell. The associate is also frequently required to walk, stoop, kneel, crouch, crawl, and either lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

Benefits:

We offer full-time eligible employees affordable medical insurance, dental and vision benefits, along with a variety of voluntary insurance options. Our benefits package includes company-sponsored life insurance, a free employee assistance program, competitive paid time off, company holidays, and a 401k retirement plan with company match. Plus, enjoy access to discount programs for travel and entertainment and a location meal program. In addition, this position is eligible for overtime and overnight differentials.