Ld Technical Support ERP

Medline Industries, Inc.; Northbrook (IL); Remote; USD 96,000 - 145,000; Full time

Job summary

A leading logistics solutions provider is seeking a proactive professional to support and optimize logistics system operations. This fully remote role requires a Bachelor’s degree in IT or a related field and 4+ years of experience in logistics systems. Key responsibilities include analyzing data for performance improvement and conducting team coaching sessions. The position offers a competitive salary range of $96,200 - $144,560 annually, depending on experience.

Benefits

Health insurance

401(k) contributions

Paid time off

Qualifications

• 4+ years in logistics systems or IT support with strong troubleshooting skills.
• Experience supporting logistics or warehouse management systems is essential.
• Familiarity with ticketing systems for issue tracking.

Responsibilities

• Analyze data and generate reports to assess team performance.
• Conduct coaching sessions and performance evaluations.
• Identify opportunities for process optimization and efficiency enhancements.
• Monitor ticket queues and document issues.
• Support project tasks and continuous improvement initiatives.

Skills

Problem-solving skills

Strong communication skills

Data analysis

Process optimization

Education

Bachelor’s degree in Information Technology, Computer Science or equivalent

Tools

Microsoft Office Suite

SQL

SAP

JIRA

Ivanti ITSM

Job description

Job Summary

Job Description

Please Note:

This position is fully remote with occasional in office days at the Northbrook, IL Medline office location

• Schedule: Monday - Friday, 11:30am - 8:30pm CST

Summary
Medline is seeking a proactive and analytical professional to support and optimize logistics system operations. The ideal candidate will possess strong problem-solving skills, a keen eye for process improvement, and hands-on experience with logistics or warehouse management systems.

Job Description

Major Responsibilities

• Analyze data and generate reports to assess team performance, identify trends, and make data-driven decisions to improve operational efficiency.
• Conduct regular coaching sessions and performance evaluations to identify training needs and opportunities for skill development.
• Identify opportunities for process optimization and efficiency enhancements.
• Create and maintain workaround procedures when standard processes fail, minimizing operational disruption.
• Serve as the primary point of contact for escalated issues, demonstrating strong problem-solving skills and decision-making abilities.
• Monitor ticket queues and system alerts; document issues and take timely action as needed.
• Escalate unresolved issues appropriately and ensure thorough follow-up.
• Participate in bridge calls for high-impact incidents; assist with diagnosis and share relevant updates with stakeholders.
• Collaborate with cross-functional teams to support incident resolution, root-cause analysis, and process improvements.
• Address staffing challenges and contribute to the team’s success by assisting with ticket resolution.
• Assist build teams by relaying support insights and contributing to requirement discussions when applicable.
• Support project tasks and continuous improvement initiatives as assigned.
• Perform other duties as assigned in support of team and business goals.

Required Qualifications

Education

• Bachelor’s degree in Information Technology, Computer Science or equivalent work experience.

Experience

• 4+ years in logistics systems or IT support, with strong familiarity with application and infrastructure troubleshooting.

Technical Skills

• Experience supporting logistics or warehouse management systems.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
• Experience using ticketing systems for issue tracking and resolution.
• Working knowledge of SQL.

Preferred Experience

• Experience with SAP or other ERP platforms.
• Familiarity with documentation and project tracking tools (e.g., JIRA, Ivanti ITSM).
• Experience working with Unix-based systems.

Key Competencies

• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Capable of handling pressure and prioritizing tasks in fast-paced environments.
• Demonstrated creativity and flexibility in solving complex problems.
• Ability to interpret data via spreadsheets and bar graphs.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$96,200.00 - $144,560.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging pagehere.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.