Ld Patient Access Rep New! PCMG Patient Access | Full-Time | Glendale ...Read More Quick Apply! PCMG Patient Access Type: Location: Glendale

Phoenix Children's Hospital, Inc.; Glendale (AZ); On-site; USD 58,000 - 74,000; Full time

Job summary

Phoenix Children's Hospital, Inc. is seeking a Lead Patient Access Representative in Glendale to oversee registration processes for patients and act as a liaison for hospital services.

The role supports staff, ensures efficient front-end workflows, and upholds compliance with payer requirements. The position emphasizes training, performance feedback, and collaboration across departments to maintain smooth patient flow and accurate billing.

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred or equivalent experience in healthcare/business.
• Two years of professional/clinical experience or healthcare with at least one year in registration.
• EMR experience required (Vision/AMPFM).
• Two years of customer service experience preferred.

Responsibilities

• Fills in for staff and performs all Patient Access Representative duties as needed.
• Ensures accurate front-end registration and communicates with IT for system updates.
• Trains staff on registration, insurance verification, and authorization processes.
• Provides input on staff performance to Supervisor of Admitting.
• Maintains positive relationships with patients, insurers, and clinical staff.
• Leads quality and productivity initiatives within the unit.
• Maintains knowledge of payer requirements for compliant billing.

Skills

Patient Access leadership

Registration process

Communication skills

Spanish (preferred)

Education

High school diploma or equivalent

Associates degree in healthcare/business or related field

Tools

Vision/AMPFM EMR

Job description

Location: Glendale

Shift: Mon-Fri, Days, 6:30am-7pm

Posting #: 1069372

Employee Type: Full-Time

Position Summary

The Lead Patient Access Representative performs efficient and orderly registration of all patients. This is an essential role in ensuring a smooth and efficient experience for patients navigating the healthcare system. Acts as a primary liaison for patients receiving professional and hospital services at Phoenix Children's. Serves in an area specific leadership role. Facilitates communication of operation policies and procedures to Patient Access Representatives.

Position Duties

• Understands the job expectations of Patient Access Representative. Fills in for staff, as necessary. Performs all functions of Patient Access Representative as required.
  
• Thoroughly understands the front end registration modules in Vision and AMPFM and communicates with IT to ensure the system is used accurately and efficiently and is updated when necessary and possible.
  
• Conducts training with staff to ensure that staff understands registration process, insurance verification, treatment authorization process, requirements, and mechanisms. Ensures that staff is oriented to the Job Expectations so they may fully carry out their responsibilities.
  
• Provides input regarding staff performance to the Supervisor of Admitting such that he/she can review employees` performance annually and can take corrective actions when necessary.
  
• Resolves problems with internal and external clients. Involves other supervisors and department managers as necessary.
  
• Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's.
  
• Serves as a leader and assists with quality and productivity management processes.
  
• Maintains sufficient knowledge of payers to ensure accurate and timely billing and compliance with all federal, state, and contractual laws and agreements.
  
• Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
  
• Performs miscellaneous job related duties as requested.
  

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.

Education

Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement? 1. High school diploma or equivalent.
Required Yes No 2. Associates Degree in healthcare, business or related field OR the equivalent combination of education and experience.
Preferred Yes No

Experience

Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement? 1. Two (2) years of experience in a professional/clinical setting OR healthcare with at least one (1) year in registration and/or equivalent experience.
Required Yes No 2. Electronic Medical Record (EMR) experience.
Required Yes No 3. Two (2) years of experience in customer service
Required Yes No

Special Skills

Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement? 1. Follow any payer or governmental requirements as required by the organization.
Required Yes No 2. Advanced knowledge of Patient Access/Admissions/Registration functions.
Required Yes No 3. Ability to speak and write Spanish.
Preferred Yes No 4. Thorough knowledge of insurance, registration process, and third party payors.
Preferred Yes No 5. Strong multitasking and communication skills.
Preferred Yes No

Physical Requirements & Occupational Exposure/Risk Potential

• 1. Physical Requirement - Climbing - Occasionally
• 2. Physical Requirement - Feeling (sensing textures and temperatures) - Occasionally
• 3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) - Frequently
• 4. Physical Requirement - Hearing - Constantly
• 5. Physical Requirement - Pushing/pulling - Frequently
• 6. Physical Requirement - Reaching - Frequently
• 7. Physical Requirement - Sitting - Frequently
• 8. Physical Requirement - Standing - Frequently
• 9. Physical Requirement - Stooping/crouching/kneeling/crawling - Occasionally
• 10. Physical Requirement - Talking - Constantly
• 11. Physical Requirement - Tasting/smelling - Constantly
• 12. Physical Requirement - Walking - Constantly
• 13. Physical Requirement - Near Vision - Occasionally
• 14. Physical Requirement - Far Vision - Occasionally
• 15. Physical Requirement - Color Discrimination - Occasionally
• 16. Physical Requirement - Use of keyboard, mouse and/or computer equipment - Constantly
• 17. Physical Requirement - Lift up to 35 pounds without assistance - Occasionally
• 18. Physical Requirement - Lift more than 35 pounds without assistance - Occasionally
• 19. Occupational Exposure/Risk Potential - Confined areas - Applicable
• 20. Occupational Exposure/Risk Potential - Extreme noise levels - Applicable
• 21. Occupational Exposure/Risk Potential - Airborne communicable diseases - Applicable
• 22. Occupational Exposure/Risk Potential - Bloodborne pathogens or bodily fluid - Applicable
• 23. Occupational Exposure/Risk Potential - Fumes or airborne particles - Applicable
• 24. Occupational Exposure/Risk Potential - Hazardous materials exposure - Applicable

I have reviewed the qualifications, physical requirementsand occupational exposure/risk potential for this position and wish to apply I Agree