LCSW/LCPC Intake Specialist

K&I Healthcare Services, LLC; Waldorf (MD); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Professional development credit

Job summary

K&I Healthcare Services, LLC in Waldorf, Maryland, is seeking a full-time Intake Specialist to assist clients in engaging in treatment and wellness.

The role includes responsibilities such as scheduling initial evaluations, gathering demographic and insurance data, and ensuring timely customer service for inquiries. A Master’s degree with a valid Maryland LCSW/LCPC License is required, along with 2 years of relevant experience in a Behavioral Health setting.

Flexible work from home options are available for the right candidate.

Qualifications

• Master’s degree with a valid Maryland LCSW/LCPC License required.
• 2 years of directly job‑related experience in a Behavioral Health setting.
• Knowledge of computer hardware and health insurance authorizations.

Responsibilities

• Schedule new clients for initial evaluations and respond to inquiries.
• Gather demographic and insurance data from clients.
• Ensure timely, quality customer service for inquiries.

Skills

Proficiency in Windows software

Excellent interpersonal skills

Detail-oriented

Ability to multi-task

Strong organizational skills

Excellent written and verbal communication

Understanding of serious and persistent mental illness

Education

Master’s degree with valid Maryland LCSW/LCPC License

Master’s degree in Psychology, Social Work or related field

Tools

Electronic Health Record software

Data software

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Health, dental, and vision insurance
• 401K / 401K Matching
• Paid time off and holidays
• Professional development credit

K&I Healthcare Services supports the recovery of individuals with mental illness and substance abuse. We incorporate teaching to empower our clients to make the best decisions about their mental and help them feel confident in their care. At K&I Healthcare Services, our clients are more than just a number. We approach everyone with compassion and an open mind to encourage them to thrive in their healing process.

We are looking for a full-time Intake Specialist. The Intake Specialist helps clients engage in treatment and wellness and has the primary responsibility of scheduling new clients for initial evaluations and will perform other duties related to the intake process. Responsibilities include responding to inquiries for outpatient referrals, gathering demographic and insurance data, collecting preliminary client information to identify the appropriate clinician, scheduling initial appointments, verifying insurance coverage, obtaining authorizations, entering information into the electronic system, serving as a point of contact to patients, families/representatives, outside agencies, and referrers, working closely with other offices to coordinate efforts, ensuring timely, quality customer service for all inquiries, and responding to all calls and written referrals within 24 hours or less.

Qualifications

• Master’s degree with a valid Maryland LCSW/LCPC License
• Master’s degree and 2 years of directly job‑related experience. Master’s degree in Psychology, Social Work or related field and experience working in a Behavioral Health setting.
• Must be proficient in the use of a personal computer with Windows software
• Knowledge of computer hardware, data software such as an Electronic Health Record, and health insurance authorizations
• The ability to maintain and protect client confidentiality and privacy is essential
• Ability to multi‑task in a high volume, extremely fast‑paced health care environment; demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic
• Work requires excellent interpersonal skills, warmth, patience and appropriate boundaries to communicate effectively with clients, all levels of internal staff, and various outside agencies and contacts
• Excellent written and verbal skills for phone calls, letters, and documentation
• Must be detail‑oriented with strong organizational and time‑management skills
• Ability to work with a diverse population, including understanding of serious and persistent mental illness
• Knowledge of COMAR and CARF standards
• Analytical ability sufficient to gather and interpret data, apply knowledge of programs to client needs, investigate and resolve client concerns and questions, maintain admission and insurance records, and handle designated administrative detail

Flexible work from home options are available.