LCB Licensing Technician 1

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 40,000 - 55,000; Full time

Job summary

The Commonwealth of Pennsylvania seeks an LCB Licensing Technician 1 in the Bureau of Licensing to support license and permit processing and respond to customer inquiries. This role helps businesses navigate PLCB licensing rules to ensure compliance and timely approvals.

You will assist with application processing, document analysis, renewals, and data entry while adhering to statutes, policies, and procedures. Telework may be available, with standard hours 7:30 AM–4:00 PM, Mon–Fri.

Qualifications

• Three years of clerical experience supporting a legal, licensing, or regulatory program.
• Any equivalent combination of experience and training.

Responsibilities

• Answer phone and email inquiries from applicants and other stakeholders regarding license application processes, problem resolution, and status updates.
• Examine and evaluate applications, supporting documentation, and fees to determine acceptability and eligibility for licenses and permits.
• Evaluate relevant files for complaints, convictions, suspensions, appeals, and other factors affecting eligibility.
• Issue approval and authority to operate when applicants meet requirements.
• Summarize application discrepancies, prepare correspondence, and request higher review or investigations when necessary.
• Data entry: ensure all application and case details are documented and up to date.

Skills

Clerical experience

Education

High school diploma

Job description

The Pennsylvania Liquor Control Board (PLCB) has an exciting opportunity for an LCB Licensing Technician 1 in the Bureau of Licensing, Licensing Systems and Program Management Division. This role is part of a collaborative team that answers customer call and email inquiries and processes license and permit applications to support Pennsylvania's retail, wholesale, manufacturing, and transportation license holders. Your work will help businesses across the state navigate PLCB licensing rules to ensure their businesses meet the requirements they need to succeed.

This position provides customer service to share correct information about PLCB licenses and permit applications and processes with both internal and external customers who call the PLCB Information Center. Work also involves processing a variety of these applications in accordance with the laws, regulations, policies, and procedures established to govern the manufacture, purchase, transportation, storage, delivery, sale, and consumption of liquor, alcohol, and malt or brewed beverages in Pennsylvania. As an LCB Licensing Technician 1, you will perform the following duties:

• Customer Assistance: Answer phone and email inquiries from applicants and other stakeholders regarding license application processes, problem resolution, and status updates
• Application Processing: Examine and evaluate applications, supporting documentation, and fees determine acceptability and eligibility for different types of licenses and permits
• Document Analysis: Evaluate relevant files for complaints, convictions, suspensions, appeals, and any other factors affecting eligibility
• Renewals and Validations: Issue approval and authority to operate when applicants meet requirements
• Discrepancies and Denials: Summarize application discrepancies, prepare correspondence, and request higher review or investigations when necessary
• Data Entry: Ensure all application and case details are documented and up to date

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment
• Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to four days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements

• Three years of clerical experience supporting a legal, licensing, or other regulatory program requiring the application of statutes, program policies, or industry regulations, and graduation from high school; or
• Any equivalent combination of experience and training.

Other Requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements

• You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.