Law Enforcement Records Specialist

Ampcus Inc; Basking Ridge (NJ); Hybrid; USD 50,000 - 80,000; Full time

Job summary

Ampcus Inc. is seeking a highly motivated candidate to join our Criminal Response Team in a high-volume environment, supporting law enforcement requests for customer records related to life-threatening situations by answering calls, authenticating callers, and providing the required records in accordance with applicable laws and company procedures.

The incumbent will validate, log, and respond to subpoenas, court orders, and search warrants, requiring accurate case documentation, end-to-end case

Qualifications

• Experience in handling high-volume calls and dispatch-like environments.
• Ability to work independently and make sound decisions under pressure.
• Proficient typing and transcription skills.
• Strong computer skills and familiarity with workflow systems.
• Legal background or experience preferred (paralegal not required).

Responsibilities

• Handle calls from law enforcement regarding emergency and high-priority matters.
• Authenticate callers before providing customer records.
• Validate, log, document, and respond to subpoenas, court orders, and search warrants.
• Ensure all cases are accurately documented and managed from intake through completion.
• Enter customer and account information into workflow management systems.
• Review data for deficiencies or errors and correct issues.
• Manage high-priority tasks while following compliance guidelines.
• Determine when matters should be escalated or referred to management.
• Communicate professionally with law enforcement personnel.
• Maintain confidentiality and demonstrate accuracy and attention to detail.
• Apply knowledge of basic legal concepts, terminology, principles, and procedures.

Skills

Customer service

High-volume call handling

Decision making under pressure

Typing and transcription

Computer skills

Attention to detail

Education

Legal background preferred

Tools

Workflow management systems

General office software

Job description

Ampcus Inc. is seeking a highly motivated candidate to join our Criminal Response Team in a high-volume environment, supporting law enforcement requests for customer records related to life-threatening situations by answering calls, authenticating callers, and providing the required records in accordance with applicable laws and company procedures.

The incumbent will validate, log, and respond to subpoenas, court orders, and search warrants, requiring accurate case documentation, end-to-end case