Law Enforcement IT Systems Administrator (Grade 16)

Yuma County; Yuma (AZ); On-site; USD 55,000 - 90,000; Full time

Job summary

Yuma County Sheriff's Office is seeking an experienced IT Systems Administrator to manage, maintain, and optimize critical systems for public safety and county operations. This role covers servers, security, backups, and application integration across on-premises and cloud environments.

You will design, deploy, and support Windows Server ecosystems (2016/2019/2022), Active Directory and M365, plus virtualized infrastructure, DNS/DHCP, and cybersecurity best practices to ensure uptime, data

Qualifications

• Associates Degree in Computer Science, IT, or related field; three years of progressive systems administration experience.
• Experience with Windows Server, M365, Active Directory; understanding cybersecurity.
• Equivalent education/experience accepted.

Responsibilities

• Design, install, configure, and maintain Windows servers and services.
• Administer Active Directory, DNS, DHCP, and Group Policy.
• Maintain security, backups, and disaster recovery plans.
• Provide technical support and root-cause analysis.
• Prepare technical manuals and document work in ticketing system.

Skills

IT systems administration

Windows Server

Active Directory

Cybersecurity principles

Troubleshooting

Networking basics

Backup and recovery

Education

Associates Degree in Computer Science or Information Technology

Tools

Windows Server 2016/2019/2022

M365 / Azure

Public Safety Applications

Virtualized Infrastructure

Group Policy / DNS / DHCP

Job description

This position is advertised from the minimum to the maximum hourly rate. Salary will be determined based on education and experience at the time of offer.

Applications are sought on behalf of the Sheriff's Office in Yuma County. Yuma County Human Resources does not review any applications submitted for this position. All applications are forwarded to Sheriff's Office in Yuma County

NATURE OF WORK

Under general supervision, performs technical work of considerable difficulty in managing, maintaining, and optimizing technological systems within the Yuma County Sheriff's Office; responsible for administering systems, to include mission-critical public safety applications, defining technical requirements, databases, and security needs; this position has office specific responsibility. (Illustrative Only) Provides technical support, designs, installs, configures, maintains, and performs system integration; executes key projects to advance technological capabilities in all workforce and public-facing delivery channels; installs, operates, maintains, and administers Windows Server 2016/2019/2022 operating systems and associated roles and features; administers and supports Microsoft Active Directory, Azure, M365 Ecosystem, Public Safety Applications, Virtualized Infrastructure, Systems & Data Backup Solutions; manages Group Policy, DNS, and DHCP; implements and monitors systems environment, access, security, functionality, and utilization; resolves traffic, security, and access issues; assures optimum system performance, integrity, and maximum uptime; initiates proactive steps to improve service delivery performance when necessary; performs expedited root cause analysis and escalates the issue to the appropriate teams when necessary; researches and analyzes system-related problems in functional areas by evaluating workflows, interviewing employees, or investigating work practices; troubleshoots and resolves complex hardware, software, and network issues across virtualized and physical environments; designs, installs, configures, and deploys servers within the development, staging, production, and disaster recovery infrastructures; defines and documents best practices and support procedures; participates in system hardware migration and upgrade projects; conducts system needs assessment and requirements definition; performs feasibility studies and cost-benefit analysis; prepares and produces project proposals and reviews vendor contracts; develops technical manuals and documentation, tracks and documents all work in a service desk system; tests and deploys system security patches and service packs; ensures adherence to IT security policies, particularly around data backups, patching, and network security; conducts regular system audits to identify and mitigate security vulnerabilities; performs security benchmarks and provides recommendations; communicates project expectations and status to all team members and stakeholders, including business representatives, partners, clients, and implementation team members; participates and occasionally leads regularly scheduled team meetings to identify installation issues and lead team members with problem resolutions; provides regular reports pertaining to system health, backup status, and resolving incidents or issues; performs regular backup tests and data recovery simulations and ensure readiness for unexpected outages; domains name registry/purchase and SSL certificate purchase/maintenance; troubleshoots low to mid-tier types of databases; maintains information and data confidentially; serves in an on-call capacity in case of system(s) failure and/or other critical technical issues; regular and reliable attendance is required; performs other duties as assigned.

Associates Degree in Computer Science, Information Technology, or related field; three (3) years progressively responsible experience in systems administration; experience administering, configuring, managing, installing, and troubleshooting Windows Server 2016/2019/2022 operating systems, M365, and Active Directory; understanding of cybersecurity principles and practices; OR an equivalent combination of education and experience.

Preferred Qualifications

Bachelor's Degree in Computer Science, Information Technology, or related field; Microsoft (MCITP/MCSE/MCSA), CompTIA (Network+ and Security+), VMware, Linux OS, Amazon Web Services (AWS), and ITIL Foundation certifications or equivalent.; experience in database troubleshooting and/or public safety software applications.

Special Requirements

May be required to successfully complete a background check, polygraph, and drug test prior to appointment; must obtain ACJIS and NCIC Terminal Operator Certifications (Level A) within six (6) months of appointment and maintain certification; must possess and maintain a valid driver's license.

Knowledge of: County policies and procedures; Sheriff's Office policies and procedures; system analysis and design principles and techniques,functional area needs assessment, and requirements definition; techniques, procedures, and tools for maintaining and troubleshooting systems, underlying hardware, and software programs; database troubleshooting and data warehouse management principals; computer programming languages and techniques; functional areas supported and the specific information requirements and needs; principles and techniques of data processing and applications systems administration; data storage and sharing concepts; principles and practices of IT Security and IT Compliance Standards; maintenance and capacity management principles of network operating domains; knowledge of technology project planning and management principles; perimeter firewalls, intrusion prevention/detection systems, standards, security requirements and access controls.

Skill in: Managing database and file systems; researching, analyzing, and determining computer problems, user needs, solutions, and system capabilities; evaluating computer equipment, hardware and software systems, and peripheral devices; comprehending complex technical information; conducting feasibility and cost benefit analysis studies; developing comprehensive technical manuals and documentation; defining and maintaining system access controls and system security procedures; analyzing computer programs; understanding standard network protocols, such as DNS, DHCP, FTP, SMTP, and SSL; interviewing customers, deciphering business needs, and translating them into application and operational requirements; interpersonal skills with emphasis on customer and vendor relationships for providing excellent customer service; managing multiple tasks and projects simultaneously, ensuring timely completion and prioritization.

Ability to: Effectively and efficiently administer and manage technological systems; develop and implement operational/administrative procedures and analyze their effectiveness and efficiency; work independently with minimal supervision; plan, prioritize, manage, and respond to multiple assignments; maintain security of confidential information; meet critical time deadlines; serve on-call in case of system failure/outage; follow written and verbal instructions; communicate clearly and concisely both verbally and in writing, and explain information in a clear and understandable manner to non-technical persons; establish and maintain effective working relationships with supervisors, employees, contractors, vendors, and other County agencies; perform the essential functions of the job specifications with or without a reasonable accommodation.

Work Environment/Physical Demands

Work is mainly performed in a general office environment and occasionally in a secure detention/patrol facility; may have indirect inmate contact; may work non-standard hours and/or on call-status, as necessary; occasional lifting, carrying, pushing, and/or pulling up to 50 pounds; some stooping, kneeling, bending, crouching, and/or crawling; visual and muscular dexterity to operate: computers, devices/tools, office equipment and telephones; operate a motor vehicle and travel to/from various locations.

EOE/AA/ADAAA/M/F/V/D DRUG FREE WORKPLACE