Law Enforcement Dispatcher III

Massachusetts State Police; Framingham (MA); On-site; USD 57,000 - 79,000; Full time

Job summary

The Massachusetts State Police is seeking a Communications Dispatcher responsible for emergency communications and coordination. This role requires availability for 24-hour coverage, including nights and weekends, and involves operating radio equipment and maintaining situational awareness during emergencies. The position offers a competitive salary and opportunities for professional growth.

Qualifications

• At least two years of experience in operating radio equipment for emergency communications.
• Education may substitute for experience at a rate of two years for one year.

Responsibilities

• Answering telephones and communicating via radio with various agencies.
• Maintaining situational awareness and providing timely information during emergencies.
• Utilizing equipment for emergency notifications and maintaining electronic duty logs.

Skills

Emergency Communication

Situational Awareness

Radio Operation

Education

Associate’s Degree in Communications

Job description

Job Description: Communications Dispatcher - (240009DK)

This position is designated as an Emergency Personnel Position. Due to the nature of the job functions, the successful applicant may be required to report to work during an emergency or non-business hours to support agency operations, even if state offices are closed or other state workers are excused from work.

The Communications Dispatcher is responsible for a wide range of duties, including:

1. Answering telephones
2. Communicating by radio and other means with MEMA staff and other agencies including but not limited to DCR, DFS, OPSI, and DEP
3. Maintaining situational awareness
4. Providing timely information on emergency events and incidents to MEMA staff, other agencies, and local emergency management directors
5. Serving as the emergency point of contact during various emergency situations
6. Answering phones, operating two-way radios, monitoring public safety radio frequencies, and media
7. Following protocols for emergency notifications and handling agency communications
8. Utilizing various equipment for emergency and non-emergency notifications and responses, including weather-related emergencies, hazmat incidents, nuclear power plant incidents, mass casualty and fatality incidents, and other disaster situations
9. Maintaining and updating the MEMA electronic duty log and utilizing various databases and communication systems

Dispatchers must be available to work days, nights, weekends, and holidays to ensure 24-hour coverage. Additional related work may be assigned as needed.

Qualifications

- First consideration will be given to applicants who apply within the first 14 days.

- Required work experience: At least two years of full-time or equivalent part-time professional or technical experience in operating radio receiving and transmitting equipment for law enforcement and emergency communications.

- Educational substitutions: An Associate’s or higher degree in communications, communications technology, or telecommunications may substitute for the required experience at a rate of two years of education for one year of experience. One year of education equals 30 semester hours. Education toward a degree or diploma will be prorated based on the proportion of requirements completed.

- A valid Massachusetts Motor Vehicle Operators license may be required based on assignment.

Additional Details

• Number of Openings: 3
• Salary Range: $57,664.36 - $78,528.58 annually