Laundry Manager

Brown University Health; Providence (RI); On-site; USD 78,416 - 129,355; Full time

Job summary

Brown University Health seeks a seasoned Environmental Services and Laundry leader to plan and organize housekeeping, laundry, and linen services for Academic Medical Center sites. You will model values, guide teams, and ensure optimal service levels while aligning with safety and policy standards.

The role emphasizes supervisory responsibilities, stakeholder collaboration, and process improvements to deliver high-quality patient and staff experiences at our Rhode Island facilities.

Qualifications

• Associates Degree in Institutional Management or the field of business or health care administration or equivalent.
• Good driving record to operate a motor vehicle as required by state/fleet policies.
• Supervisory and managerial abilities to direct service activities.
• Interpersonal ability to interact with all levels of hospital personnel.
• Knowledge of sanitation procedures and techniques for proper standards.

Responsibilities

• Facilitate effective use of resources by setting goals for Environmental Services, Laundry and Linen areas.
• Model corporate values and maintain positive customer service relationships with staff and users.
• Provide feedback to staff to maximize utilization of human resources and success.
• Assist in establishing work standards of cleanliness and production of clean textiles.
• Develop and rewrite procedures for new equipment and processes as needed.
• Schedule personnel and assign daily tasks; conduct performance appraisals for staff.

Skills

Interpersonal skills

Supervisory abilities

Communication

Customer service

Education

Associate's Degree in Institutional Management or related field

Job description

Summary

Reporting to the Director, Environmental and Textile Services, is responsible for the planning, organizing and ensuring that optimum housekeeping, laundry and linen services are provided to user departments art assigned Academic Medical Center Sites. Functions independently within broad scope of department policies and procedures. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate In addition, our leaders will demonstrate an aptitude for: Ensure Accountability and Build Effective Teams Drive Vision and Purpose and Optimize Work Processes By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

Responsibilities

• In conjunction with the Director and the strategic plan for the Academic Medical Center, facilitates the effective utilization of resources, including people, financial and material by developing goals and objectives for the Environmental Services, Laundry and Linen areas.
• Serves as a role model to staff by continuously demonstrating the corporate values and principles, creating and maintaining effective, positive customer service relationships by identifying customers and their needs, ensuring that needs are met, responding appropriately to difficult interactions, and educating all staff on the importance of quality customer service.
• Effectively and continually communicates with staff, management and customer to facilitate the flow of information necessary to the ownership of their careers and success by providing staff with positive and action oriented feedback to maximize the utilization and potential of the organization’s human resources.
• Assists the Director of Environmental Services in the establishment and maintenance of work standards of cleanliness and sanitation and the production and distribution of clean textile products.
• Assists with the writing and development of new procedures involving the use of new equipment and rewrites existing procedures to bring them up to date.
• Works with site ESD, Laundry and Linen supervisors to assist with the evaluating of performance of all subordinates, counseling and other employee relation matters.
• Resolves unusual situations or those passed on by supervisors, directly.
• Schedules personnel and individual work assignments.
• Completes performance appraisals on subordinates supervisors and submits to the Director for review.
• Conducts meetings with supervisor to exchange ideas, and pass on the job related information and to provide interpretation of policies and procedures.
• Interviews and selects non-supervisor personnel in conjunction with the supervisor and the Director.
• Provides recommendations for selection of supervisory personnel.
• Consults with vendor representatives.
• Oversees testing and evaluation of new products, equipment and services, and recommends purchase to the Director.
• Follows up with requests from other Hospital departments for ESD and Laundry services.
• Meets regularly with the departments of the Hospital to see that housekeeping functions are being carried out completely and in accordance with proper methods.
• Updates all schematics and square footage measurements due to renovations and new construction.
• Performs all duties in a safe and professional manner and in accordance with established policies and procedures of the department and Brown University Health Risk Control Policy.

Minimum Qualifications

BASIC KNOWLEDGE:Associates Degree in Institutional Management or the field of business or health care administration top provide knowledge of management, record keeping, preparation of reports, etc. or its equivalent.Must have a good driving record in order to operate a motor vehicle in the State of Rhode Island as required by the Federal Motor Carrier Safety Regulations and in accordance with Brown University Health's Fleet Risk Control Policy.Supervisory and managerial abilities necessary to direct the activities of service (including non-English speaking and supervisory personnel.Interpersonal abilities to effectively interact with all levels of Hospital personnel.Knowledge of sanitation and other procedures and techniques necessary to assist in the development and standards, evaluation of products and so forth.

EXPERIENCE:Requires at least four years of progressively more responsible housekeeping experience including at least two years in a supervisory capacity.

Work Environment and Physical Requirements

Considerable walking and standing. Occasional exposure to adverse conditions while inspecting and directly supervising personnel.

Supervisory Responsibility

None

Pay Range

$78,416.00-$129,355.20

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type

8am-5pm

Work Shift

Day

Daily Hours

8 hours

Driving Required

No