Laundry Attendant - PT

Bear Creek Mountain Resort; Northern (KY); Hybrid; USD 28,000 - 35,000; Full time

Benefits offered by this job

Referral bonus

Discounted event tickets

Free access to activities

Discounts at restaurants

401(k) program

Job summary

Bear Creek Mountain Resort is looking for a dedicated Laundry Attendant focused on guest service. The role involves daily collection of linens, operating industrial machinery, and maintaining cleanliness in the laundry room.

The successful candidate will have strong attention to detail and communicate effectively with team members and guests. Join us in creating memorable experiences for our guests while thriving in a supportive team environment.

Qualifications

• Must be at least 18 years of age.
• 6 months of laundry room experience preferred.
• Availability during peak operating times.

Responsibilities

• Stripping and collecting dirty linens from guest rooms.
• Operating industrial iron for linens.
• Folding towels and linens to maintain appearance.
• Cleaning and organizing laundry room.
• Stocking housekeeping closets with fresh linens.

Skills

Cleaning supplies knowledge

Communication skills

Detail-oriented

Interpersonal skills

Ability to work under pressure

Job description

The ideal Laundry Attendant for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Laundry team, performing a variety of tasks to facilitate the efficient flow of laundry through the laundry process ensuring the housekeeping team has linens available at the appropriate time to complete the room preparation for the new guests.

WHAT WE EXPECT FROM YOU:

• Daily stripping and collecting of dirty linens and garbage from each guest room floor
• Operate the industrial iron to maintain a quality appearance of guestroom linen
• Fold all towels, guestroom and spa linens to maintain appearance
• Remove all garbage at the end of the day
• Clean and organize laundry room
• Track supply inventories
• Stock housekeeping closets with fresh linens and supplies to meet par levels
• Clean daily assigned public spaces (this includes mopping, emptying trash inside and out, cleaning public restrooms, dusting, and straightening of assigned areas)
• Smile, acknowledge and greet guest in rooms and/or in passing in hallways and other public areas.
• Respond to guest's request for additional supplies such as extra towels, iron board, etc.
• Proper use of cleaning supplies
• Maintain cleaning equipment in its proper condition
• Perform work duties in accordance with safety and security policies and procedures.
• Perform work duties in accordance with regulations such as OSHA, HAZCOM, and Blood Borne Pathogens.
• Inspect all aspects of assigned areas to ensure that all items are in proper working order for our guest and reporting any maintenance issues to your immediate supervisor
• Assist with regularly scheduled deep cleaning responsibilities

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures

Requirements

QUALIFICATIONS:

• Must be at least 18 years of age
• 6 months of laundry room experience preferred
• Availability during peak operating times, i.e.: weekends, holidays and special events

JOB KNOWLEDGE & SKILLS:

• Must be familiar with cleaning supplies and how to use them
• Have proper phone skills
• Attention to detail and follow through
• Knowledge of cleaning equipment and cleaning chemicals preferred
• Excellent interpersonal skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction

PHYSICAL DEMANDS & EVIRONMENTAL CONDITIONS:

PHYSICAL DEMANDS

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

• Climbing Ramps/Stairs : Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing). Note: Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.
• Communicating Verbally : Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• Crouching : Bending body downward and forward by bending legs and spine.
• Fine Manipulation: Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
• Gross Manipulation : Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.
• Hearing Requirements : The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
  • One-on-one (in person)
  • Telephone
  • Other sounds
• Keyboarding : Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
• Kneeling : Bending legs at knees to come to rest on knee(s).
• Lifting/Carrying : Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object -- usually by holding it in the hands or arms but may occur on the shoulder. Up to 50 pounds
• Near Visual Acuity : Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
• Peripheral Vision: Observing an area that can be seen up and down or to the right of left while eyes are fixed on a given point.
• Pushing/Pulling : May involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides.
• Pushing - Exerting force upon an object so that the object moves away from the force
• Pulling - Exerting force upon an object so that the object moves toward the force
• Reaching At/Below Shoulder Level : Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Reaching Overhead : Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
• Standing/Walking : Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
• Stooping : Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.

ENVIRONMENTAL CONDITIONS

• Extreme Heat: Exposure to non-weather-related temperatures that exceed:
• 85 degrees in a humid atmosphere
• 90 degrees in a dry atmosphere
• Wetness: Any non-weather-related contact with water or other liquids.
• Proximity to Moving Mechanical Parts: Operation of or proximity to moving materials, mechanical parts, settings, or any moving objects (most commonly moving machinery or equipment) that could cause bodily harm.
• Noise Intensity Level: The noise intensity level to which the worker is exposed in the job:
• Loud

Bear Creek offers loads of discounts and privileges for our team members.

• Referral bonus
• Discounted tickets for Bear Creek events
• Free access to Mountain Activity Center activities for team members and 50% off for 4 family members or friends*
• Discounts on items from the Hotel gift shop and Slopeside Sports retail store
• Discounts at the Spa
• Discounts at our Restaurants*
• Discount programs with outside companies
• Skiing and snowboarding *
• Free rentals*
• Free snow tubing*
• 1 Employee Benefit Pass to ski and snowboard at a reduced price*
• Hours worked on Company holidays (4 days/year) will be paid double time
• 401(k) program for team members 21 and over

*Some restrictions apply based on availability and season.

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