Laundromat Store GM — Lead, Grow & Delight

Laundry Capital Co. LLC; New York (NY); On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Benefits for full-time employees

Bonus Program

Company Uniforms Provided

Competitive Wage

Employee Discount Program

Flexible schedules for full-time and部分

Fun, Energetic Work Environment

Holiday Pay

Promotions

Referral Program

Retention Program

Job summary

Laundry Capital in Brooklyn, NY is seeking a General Manager to lead store operations, drive productivity and ensure profitability. You will manage people, train staff, schedule shifts and maintain high customer service standards in a fast-paced retail setting.

Ideal candidates have 3+ years in retail leadership, strong communication, and the ability to resolve issues quickly while controlling costs and payroll. This full-time role offers growth opportunities and a dynamic work environment.

Qualifications

• Must have 3 or more years of experience in retail sales.
• Must have at least 2 years of experience leading a team.
• Must be willing to submit to drug and alcohol screenings when requested.
• Must be able to stand for up to 8+ hours at a time for a shift.
• Must be able to lift 35 pounds.
• Must be able to communicate with all customers and associates in a professional manner.
• Ability to resolve customer issues/complaints in a fashionable and timely manner.
• Ability to train all store associates in their assigned tasks.
• Ability to work a flexible schedule.

Responsibilities

• Drive high levels of customer satisfaction, retention and growth.
• Participate in the screening and selection process for staffing needs of store location.
• Ensure training procedures and evaluations are adhered to, while identifying and developing top talent.
• Foster a safe, positive and fair work environment by driving accountability to ensure that company policies and procedures are followed without exception.
• Develop employee schedules while adhering to budgeted payroll hours.
• Responsible for ensuring payroll is accurate and timely.
• Ensure all tools and logs are being used to maintain high levels of operational equipment used by the customers.
• Maintain a continual focus on store cleanliness and the availability and functionality of ancillary items such as laundry carts, folding tables and televisions.
• Enforce safe practices to prevent accidents and injuries inside and outside of the store.
• Ability to manage emergency situations such as fires, floods, severe weather
• Ensure security alarms and surveillance equipment are operational.
• Ensure adequate levels of inventory are in stock; accurately conducting inventory counts; ensure a good visual presentation of products is always maintained.
• Responsible for ensuring all logs report equipment and building maintenance issues
• Conduct frequent audits of preventative maintenance tasks; lint screen cleanings
• Escalate hot water, heating, AC and other equipment problems; perform minor repairs
• Train employees in processing retail sales and upselling customers
• Focus on keeping costs low (washers/dryers, detergent, card use)
• Report all information honestly; notify District Manager of discrepancies
• Respond to VTM and bill changer problems, even when off duty
• Execute promotions; follow coupon/form collection procedures and logs
• Submit accurate weekly retail sales information
• Suggest initiatives to improve store financial performance; reduce costs.

Skills

Leadership

Staff management

Customer service

Operational oversight

Job description

Laundry Capital in Brooklyn, NY is seeking a General Manager to lead store operations, drive productivity and ensure profitability. You will manage people, train staff, schedule shifts and maintain high customer service standards in a fast-paced retail setting.

Ideal candidates have 3+ years in retail leadership, strong communication, and the ability to resolve issues quickly while controlling costs and payroll. This full-time role offers growth opportunities and a dynamic work environment.