Launch Communications IT Support Analyst II

Blue Origin; Seattle (WA); On-site; USD 41,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Education support program

Stock options

Paid time off

Job summary

Blue Origin is hiring for a Desktop Support/NOC role in Seattle to support mission critical IT hardware and user systems. The team focuses on safe, reliable operations as part of Blue Origin's spaceflight initiatives.

The role requires hands-on work with Windows and Linux environments, AV systems, and identity management. Occasional travel and overtime are possible during test & launch campaigns.

Qualifications

• 3+ years of desktop support or NOC experience.
• Working knowledge of DHCP/DNS/NPS/SQL/SMTP/NFS and related protocols.
• Ability to climb ladders and work on elevated structures.
• Ability to lift and install heavy server and communications equipment.
• Excellent verbal and written communication skills.
• Prior experience operating AV systems.
• Experience with Windows and Linux CLI.
• Experience using IT support documentation and workflow tools like JIRA, Confluence, ServiceNow, Remedy, Salesforce.

Responsibilities

• Provide front line customer support for computer and communications systems.
• Deploy, support, and maintain mission critical IT hardware including workstations and printers.
• Identify sources of system degradation and mitigate or provide data to network engineers.
• Generate and modify user accounts via identity management tools such as Active Directory.
• Inventory management and internal asset tracking, spares procurement, restocking.
• Maintain network monitoring and administration tools.
• Support occasional overtime and overnight operations for test/launch campaigns.
• Occasional travel to support deployed ground systems infrastructure across the country.

Skills

Desktop support

NOC experience

Network protocols

Climb ladders

Heavy equipment handling

Verbal & written comms

AV systems

Windows CLI

Linux CLI

IT docs & workflow tools

Tools

JIRA

Confluence

ServiceNow

Remedy

Salesforce

Job description

Application close date:

Applications will be accepted on an ongoing basis until the requisition is closed.

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight!

This role supports the development and operations of New Glenn, a single-configuration, heavy-lift orbital launch vehicle capable of routinely carrying people and payloads to low-Earth orbit, geostationary transfer orbit, cislunar, and beyond. Its first stage is fully reusable, and the vehicle was designed from the beginning to be human-capable.

We are a dynamic team of collaborators, doers, and problem-solvers who are relentlessly committed to a culture of safety. This position will directly impact the history of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin's vision of millions of people living and working in space to benefit Earth.

Responsibilities include but are not limited to:

• Provide front line customer support for computer and communications systems.
• Deploy, support, and maintain mission critical IT hardware, including workstations, printers and other launch command/control assets.
• Identify sources of system degradation and mitigate, or provide detailed relevant data such as pcaps, quantitative data, and logs to network engineers for further triage.
• Generate and modify user accounts through standardized identity management tools such as Active Directory.
• Inventory management, including maintaining internal asset tracking tools, spares procurement, physical restocking, and deployment.
• Maintain network monitoring and administration tools.
• Support occasional overtime and overnight operations for test and launch campaigns.
• Occasional travel to support deployed ground systems infrastructure across the country.

Minimum Qualifications:

• 3+ years of desktop support or NOC experience.
• Practical knowledge and experience with standard network protocols (DHCP, DNS, NPS, SQL, SMTP, NFS, etc.)
• Ability to climb ladders and work on elevated structures.
• Ability to lift and install heavy server and communications equipment.
• Excellent verbal and written communication skills.
• Prior experience operating and maintaining AV systems.
• Experience with Windows and Linux command line interface.
• Prior experience utilizingIT support documentation and workflow automation tools (JIRA, Confluence, ServiceNow, Remedy, SalesForce, etc.)

Preferred Qualifications:

• Experience with launch vehicle, aircraft, or spacecraft manufacturing, integration, and test.
• Knowledge of industrial controlsystem and managed network switches.
• Experience with simple scripting in Powershell, bash, VBA, python, etc.
• Familiarity with configuration management tools such as Ansible, Netbox, Puppet, SCCM, Chef, GitLab, Solarwinds NCM, etc.

Base Pay Range for:

WA applicants is $29.91 - $41.87

Other site ranges may differ

Culture Statement

Don't meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building an authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S.as a refugee or granted asylum.

Background Check

• Required for all positions: Blue's Standard Background Check
• Required for Certain Job Profiles: Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation
• Required for Certain Job Profiles: Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and/or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including: Driver Qualification Files, Medical Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing, vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation/shipping training.
• Required for certain Job Profiles: Ability to obtain and maintain Merchant Mariner Credential, which includes pre-employment and random drug testing as well as DOT physical

Benefits

• Benefits include: Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.
• Stock Options for all regular employees (working at least 20 hours/week)
• Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.
• Dependent on role type and job level, employees may be eligible for benefits and bonuses based on the company's intent to reward individual contributions and enable them to share in the company's results, or other factors at the company's sole discretion. Bonus amounts and eligibility are not guaranteed and subject to change and cancellation. Please check with your recruiter for more details.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity/Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin/ethnicity, age, physical or mental disability, genetic factors, military/veteran status, or any other status or characteristic protected by federal, state, and/or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws, including the Washington Fair Chance Act, the California Fair Chance Act, the Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws. For more information on "Know Your Rights," please see here.

Affirmative Action and Disability Accommodation

Applicants wishing to receive information on Blue Origin's Aff…? please contact us [e-mail]. Please note this is a publicly managed inbox. Please do not include any personal medical information in your request.