Last Mile Site Manager

Maersk Mexico; Mesa (AZ); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk is seeking a Last Mile Site Manager to oversee daily delivery operations across Lowe's stores, ensuring safe, efficient, and on-time service. You will manage routes, crews, and contractor performance while maintaining strong links with store leadership and internal teams.

The role requires strong communication, problem-solving, and organizational skills, with experience in transportation or last-mile delivery preferred.

Qualifications

• Excellent communication and problem-solving abilities.
• Able to manage multiple stores and priorities simultaneously.
• Experience in transportation, logistics, or last-mile delivery preferred.
• Strong organizational and time-management skills.
• Comfortable working in a fast-paced operational environment.
• Proficiency with Microsoft Teams, Excel, and delivery management systems.

Responsibilities

• Oversee daily last-mile delivery operations across assigned Lowe's stores and markets.
• Monitor routes, driver progress, and on-time performance; address delays and service failures.
• Maintain relationships with Store Managers and 3PLs; escalate issues as needed.
• Coordinate routing and dispatch; review routes with FarEye and DispatchTrack.
• Ensure adequate truck and driver capacity to handle daily volume.
• Provide daily operational updates to leadership and participate in performance calls.

Skills

Strong communication

Problem-solving

Store management

Prioritization

Fast-paced environment

Delivery/logistics knowledge

Tools

Microsoft Teams

Excel

Delivery management systems

Job description

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Maersk | Lowe's Last Mile - Heavy Bulky Operations

Schedule:

Tuesday - Saturday or Sunday - Thursda y

Position Overview

The Last Mile Site Manager is responsible for overseeing daily last-mile delivery operations across assigned Lowe's stores and markets. This position ensures safe, efficient, and on-time deliveries while maintaining strong relationships with store leadership, transportation contractors, and internal operational teams.

The Last Mile Site Manager serves as the primary point of contact for operational issues and is expected to take ownership of delivery performance, communication, and issue resolution.

Key Responsibilities

1. Daily Delivery Operations
   • Monitor daily delivery routes, driver progress, and completion.
   • Ensure deliveries are completed within scheduled customer time windows.
   • Identify and resolve delivery delays, missed stops, and service failures.
   • Coordinate with third-party transportation contractors (3PLs).
   • Ensure adequate truck and driver capacity to support daily volume.
2. Routing & Dispatch
   • Review and validate routes using FarEye and DispatchTrack.
   • Work with routing teams to optimize delivery sequences.
   • Identify geographic challenges, excessive mileage, and inefficient routes.
   • Review co-mingled routes and ensure operational feasibility.
   • Verify all orders are properly routed and released for delivery.
3. Store Relationships & Field Visits
   • Conduct regular store visits and driver ride-alongs.
   • Build strong relationships with Store Managers, Assistant Store Managers, and Back-End Supervisors.
   • Address store concerns proactively before they escal ate.
   • Ensure stores receive timely updates regarding delivery challenges.
   • Identify opportunities to improve the customer delivery experience.
4. Performance & KPI Management
   • Monitor On-Time Delivery performance.
   • Track delivery completion rates and service failures.
   • Support improvement of LTR (Likelihood to Recommend) scores.
   • Review early arrivals, late deliveries, and customer complaints.
   • Develop corrective action plans for underperforming stores and contractors.
5. Contractor & Driver Management
   • Maintain daily communication with transportation contractors.
   • Address driver performance, attendance, and professionalism.
   • Ensure compliance with safety and operational requirements.
   • Monitor truck availability, equipment issues, and capacity gaps.
   • Escalate contractor performance concerns when necessary.
6. Communication & Reporting
   • Provide daily operational updates to leadership.
   • Escalate critical issues with clear facts and recommended solutions.
   • Participate in daily performance and operational calls.
   • Maintain accurate reporting on delivery performance, routing, and capacity.
   • Follow up on outstanding issues until fully resolved.

Daily Expectations

• Review assigned markets and delivery performance each morning.
• Monitor active routes and address exceptions throughout the day.
• Maintain consistent communication with stores and contractors.
• Conduct field visits or ride-alongs as directed.
• Review next-day routing and confirm operational readiness.
• Provide leadership with timely updates and escalations.

Qualifications & Skills

• Strong communication and problem-solving skills.
• Ability to manage multiple stores and priorities simultaneously.
• Experience in transportation, logistics, or last-mile delivery preferred.
• Strong organizational and time-management abilities.
• Comfortable working in a fast-paced operational environment.
• Proficiency with Microsoft Teams, Excel, and delivery management systems.
• Willingness to travel between assigned stores and operational facilities

Company Benefits:

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

$70,000-$75,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. T