Last Mile Operations Manager Cranberry Twp PA

Delaware Valley Floral Group; Cranberry Township (Butler County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in floral distribution is seeking a Delivery Manager to oversee customer order deliveries. This role requires strong leadership and organizational skills to manage a team of drivers and ensure excellent customer service in a fast-paced environment. The ideal candidate will have experience in fleet management and a solid understanding of DOT regulations. Join a dynamic team that values employee contributions and fosters a family-oriented culture.

Qualifications

• Prior leadership experience required.
• Must have strong analytical and problem-solving skills.
• Must have experience with DOT and OSHA Regulations.

Responsibilities

• Oversee and organize the delivery of customer orders.
• Coach and develop drivers to improve productivity.
• Ensure compliance with safety policies and regulations.

Skills

Leadership

Analytical Skills

Problem Solving

Interpersonal Skills

Organizational Skills

Time Management

Tools

Microsoft Excel

Routing/GPS Software

Payroll/Time and Attendance Software

Job description

Job Details

Job Location: Cranberry Twp, PA - Cranberry Twp, PA

Position Type: Full Time

Salary Range: Undisclosed

Job Shift: 3AM - Finish

Job Category: Management

Description

Company overview:
For over six decades, the Delaware Valley Floral Group (DVFG) has been at the forefront of providing professional retail florists, event designers and supermarkets across the nation with the highest quality of fresh cut flowers, greens, botanicals, and floral supplies. Established in 1959 as a modest family venture, the DVFG has flourished into one of the largest floral distribution companies in the United States.

Our modern corporate headquarters, spanning over 100,000 square feet, is strategically situated in Sewell, New Jersey. Complementing this central hub are multiple satellite logistics, distribution and sales facilities located in key geographical regions, including Edison, NJ, Jessup, MD, Hauppauge, NY, Syracuse, NY, Hartford, CT, Wilkes-Barre, PA, Shrewsbury, MA, Pittsburgh, PA, Cleveland, OH, Richmond, VA, Miami, FL and Oxnard, CA.

Our mission extends beyond just being a floral wholesaler to our customers; We Aspire To Be Their Most Valuable Supplier. Every member of our team plays a pivotal role in ensuring our customers receive the best possible products and services to help their business grow. We recognize that our employees are the cornerstone of our success as well, which is why we are committed to fostering a family-oriented culture where every individual's contributions are deeply valued and appreciated. Join us in shaping the future of floral distribution and become a part of our dynamic team here at the DVFG!

The overall purpose of this position is to oversee and organize the efficient and orderly flow and delivery of customer orders to provide excellent customer service in a fast-paced retail and direct-store environment.

This role also is also responsible for providing the proper coaching, training, tools and communication for drivers to meet or exceed departmental and individual goals. Continually identify opportunities for process improvement.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must be able to work Monday - Friday, 3:00 am to finish. Additional days/hours during peak periods are required.
2. This position is “hands-on” and may require driving and delivering of product as needed, as well as loading/unloading of trucks.
3. Coach, lead and develop drivers to support the organization and improve daily productivity and service levels through the execution of established driver performance management processes.
4. Coach for safe behaviors and compliance with safety policies and procedures while ensuring adherence to Department of Transportation and DVFG safety and compliance standards.
5. Provide mentoring, coaching, and development to the Lead Driver.
6. Monitor current processes for continuous improvement to route productivity and key customer service levels.
7. Work proactively with sales representatives to understand the needs of the customers and sales Team while ensuring daily compliance with customer delivery time windows.
8. Management of all areas of Final Mile delivery including but not limited to route optimization, customer satisfaction focus, budgeting/P&L responsibility, and compliance with applicable DOT/FMCSA regulations.
9. Manage all spending within the planned budget inclusive of both direct expenses (route efficiencies and fleet expense) and indirect expenses (Non route labor, facilities expense).
10. Deliver effective change leadership, driving business changes while minimizing people impact.
11. Builds organizational capability through effective employee relations, hiring, training, development, and communication.

Supervisory Responsibility:

This position supervises Delivery Drivers and Transportation Supervisors (where applicable) and is responsible for leadership, performance management and hiring of the employees within its department.

Work Environment:

This position operates in a warehouse & office environment. This position frequently requires working in a non-temperature-controlled warehouse setting, with some outdoor exposure (heat and/or cold) during the workday.This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, and standard warehouse equipment such as hand trucks, box cutters and tape dispensers.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is required to communicate information and ideas so others will understand and must be able to exchange accurate information in these situations. They position is highly active, requiring one to move about the office and warehouse environment where one would position oneself to maintain files or office supplies, occasionally enter and exit a vehicle, and constantly position self to move boxes or product weighing up to 60 pounds. The employee must have the ability to observe details at close range, and constantly operate a computer and other productivity machinery, such as copy machine and printer. This position may also expose the employee to various temperatures due to working both inside and outside.

Travel:

This position may require occasional travel to Corporate Office or other Distribution Centers and may require overnight stays.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Qualifications:

1. Prior leadership experience required.
2. Familiarity and efficiency in Microsoft Excel, Word, and Power Point a plus. Payroll/Time and Attendance software.
3. The ideal candidate should possess the people skills necessary to address driver disputes, both customer request and dissatisfaction concerns and reassignments of workloads between drivers.
4. Must have an acceptable driving record and obtaining a DOT certification is preferred but not required.
5. Must have strong analytical and problem-solving skills, and the ability to multi-task.
6. Demonstrate strong oral, written, and interpersonal skills.
7. Possess strong organizational and prioritizing skills.
8. Have a highly developed sense of urgency.
9. Must be able to adapt to change in a positive manner, and motivate employees through these changes, developing a Driver culture that will play a key role in reducing turnover.
10. Prior experience with DOT and OSHA Regulations
11. Must have experience with Routing/GPS Software
12. Prior experience with Fleet Management, including familiarity with light-duty and delivery vehicles, as well as rental/leased vehicles.
13. Must be able to use warehouse equipment such as forklifts, pallet jacks, etc. to assist in the loading/unloading of product trucks.