Large Loss Desk Adjuster (Primarily Home)

American Family Mutual Insurance Company; Cambridge (MA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading insurance company is seeking a skilled claims adjuster for a remote position in Massachusetts. This role involves investigating property claims, determining liability, and negotiating settlements, requiring a minimum of 5 years of experience in managing complex claims. The company offers a comprehensive benefits package, including medical, dental, and a 401(k) plan, supporting employees' overall wellbeing.

Benefits

Comprehensive medical, dental, and vision benefits

401(k) contribution

Pension plan

Annual incentive

Paid holidays and time off

Student loan repayment program

Paid-family leave

Qualifications

• 5 or more years' experience handling field property personal lines claims.
• Demonstrated ability to efficiently handle complex claims.
• Extensive knowledge of policies and endorsements coverages.

Responsibilities

• Investigates high exposure claims, determines liability and evaluates damages.
• Handles claims negotiations and conducts on-site inspections as needed.
• Mentors less experienced adjusters and provides claim process updates.

Skills

Customer-driven solutions

Claims handling

Negotiation

Attention to detail

Education

State specific property casualty claims licensing

Tools

Xactimate

Job description

Lead level role that investigates and maintains highly complex property claims. Determine liability, secure information, reviews coverages, arrange appraisals, and settles claims. Demonstrate experience to perform all areas of claim adjustment activities with the highest degree of competency and independence. You will report to a Large Loss Senior Manager. In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion, you may be asked to travel to an office location for in-person engagement activities such as team meetings, trainings, and culture events. #LI-Remote AmFam Group Locations : Madison, WI 53783; Boston, MA 02110; Atlanta, GA metro area; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034 Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.Position Compensation Range : Pay Rate Type : SalaryCompensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible

AccountabilitiesInvestigates origin and cause of high exposure claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. Checks for prior claims and recognizes environmental exposures.Participates in High Damage Reviews (HDR) to address coverage issues and exposure. Handles claims on a good faith basis.Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.Responds to customer inquiries, makes appropriate decisions, and closes file as needed.Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses. Interprets claim history coverages.Makes independent decisions but recognizes when assistance is needed.Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.Serves as a mentor and subject matter expert for less experienced adjusters.May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.Specialized Knowledge & Skills RequirementsDemonstrated ability to handle 1st and 3rd party, multi-line claims across our operating territories.Demonstrated experience providing customer-driven solutions, support or service.Demonstrated ability to efficiently and effectively handle complex claims.Extensive knowledge of policies and endorsements coverages.Successfully applied knowledge of each phase of the claim handling process.LicensesObtain state specific property casualty claims licensing as required.Travel RequirementsUp to 10%.Catastrophe travel up to 75% as applicable.Physical RequirementsWork that primarily involves sitting / standing.Additional QualificationsAdvanced Xactimate experience.5 or more years' experience handling field property personal lines claims.Prefer someone who has handled claims over $50,000.#LI-RemoteOffer to selected candidate will be made contingent on the results of applicable background checksOffer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventionsOur policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this positionWe encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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