Language Services Dispatcher

Intermountain Health; Murray (UT); On-site; USD 26,000 - 36,000; Part time

Job summary

Intermountain Health in Murray, Utah seeks a part-time Language Services Coordinator to dispatch and coordinate interpretation requests across hospitals and clinics. The role involves prioritizing requests, contacting interpreters and translators, and ensuring timely, accurate delivery of services.

You will track requests, maintain records, and communicate with staff to set expectations and timelines. The position is PRN/as-needed with varied day and swing shifts, primarily Monday through Friday

Qualifications

• Experience in customer service, call center, or clerical work.
• Ability to work in a fast-paced, high-pressure environment.
• Ability to prioritize and multi-task.
• Strong verbal and written communication and teamwork.
• Preferred: healthcare experience; EPIC knowledge; bilingual skills incl. Tongan, Samoan, Marshallese, Portuguese.

Responsibilities

• Dispatch, prioritize, and coordinate interpretation/translation requests across facilities.
• Use guidelines to assess services needed and allocate resources accordingly.
• Coordinate between staff and interpreters or translators and monitor worklists.
• Provide timely responses and estimated arrival times for interpretations.
• Maintain accurate records and ensure data consistency across platforms.

Skills

Communication

Dispatching

Customer Service

Time Management

Basic computer and data entry skills

Collaborations/Teamwork

Professional Ethics

Situational awareness

Critical thinking

Tools

EPIC

Job description

Valley Center Tower

Part time

R166063

Job Description:

Manages requests for language interpretation or translation services from various facilities and clinics across all Intermountain Health regions, via telephone or electronically, and coordinates services accordingly.

Posting Specifics

• Pay Range: $18.85 - $25.61/hour (depending on experience)
• Benefits Eligible: No
• Shift Details: PRN/As Needed. Mostly Monday - Friday with some weekends as needed. Hours will vary between day and swing shifts, depending on business needs
• Location: Language Services, Valley Center Tower (Murray, UT)

Essential Functions

• Responsible for dispatching, prioritizing, and coordinating services for interpretation or translation requests from various hospitals or clinics, and the management and maintenance of said requests active or completed. May make and receive phone calls using a PC-based telephony software.
• Uses scripted material and non-scripted guidelines to make an informed assessment of services needed.
• Coordinates resource allocation, based on the type of service requested, and level of urgency, between staff and third-party supplier interpreters or translators.
• Monitors numerous worklists, inboxes and queues to ensure timely response, and dispatches personnel accordingly using multiple mediums of communication (e.g., messaging, vocera, scheduling platform, telephone, etc.).
• Acts as a liaison between external interpreting agencies and key personnel.
• Manages time productively, displaying a proactive approach to the job. Responds to requests in a timely manner and provides staff with an estimated time of arrival for interpretation assignments. Refers staff to phone or video interpretation per guidelines.
• Uses computer, software, and internet tools for research, data entry and other communication purposes within the work environment. Maintains accurate and complete records of all service requests. Ensures data across multiple platforms or sources is consistent and accurate.
• Stays current on role/responsibilities, updates, etc. which may include reviewing monthly newsletters, huddle boards, recorded huddles or meetings, work queues and worklists, emails, etc. to ensure the highest standard of performance is achieved.
• Performs supplier invoice audits and follows up with supplies to resolve discrepancies in billing. Keeps clear records and produces periodic reports.

Skills

• Professional Ethics
• Communication
• Basic computer and data entry skills
• Collaboration/Teamwork
• Customer Service
• Time Management
• Critical thinking
• Situational awareness
• Dispatching

Qualifications

• Required:
• Demonstrate experience in customer service, call center environment or working in a clerical position.
• Demonstrated ability to work effectively in a fast paced, high-pressure environment.
• Demonstrated ability to prioritize and multi-task.
• Demonstrated interpersonal verbal and written communication skills to function as part of a team and the flexibility and good judgement to work independently.
• Preferred:
• Experience working in a healthcare setting.
• Knowledge of EPIC.
• Bilingual skill set including Tongan, Samoan, Marshallese, Portuguese

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.

Location:

Valley Center Tower

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

0

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.85 - $25.61

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!