Customer Service Rep

Intermountain Health; Billings (MT); On-site; USD 28,000 - 39,000; Part time

Job summary

Intermountain Health St Vincent Regional Hospital in Billings, MT is seeking a part-time Home Medical Equipment (HME) coordinator to ensure accurate documentation, timely delivery, and patient education. The role involves coordinating orders, billing, and insurance verification while delivering HME products as needed.

Typical shift is 20 hours weekly, Monday through Friday, four hours per day with negotiable start times.

Qualifications

• Experience in customer service and patient care with professionalism, empathy, and responsiveness.
• Ability to work independently with self-motivation, accountability, sound judgment, and adaptability.
• Excellent verbal, written, and interpersonal communication skills with diverse individuals.
• Strong attention to detail, accuracy, and dependability in documentation and multiple tasks.
• Proficient in basic computer applications including word processing, spreadsheets, databases, internet, email, and scheduling tools.
• Experience working with home or durable medical equipment.
• Auditing of casework; translating diagnoses into ICD-9/ICD-10 codes.
• Field/Delivery positions require a valid driver’s license and insured, reliable transportation.

Responsibilities

• Process referrals, orders, and billing documentation.
• Verify insurance eligibility and benefits.
• Audit accounts and reports for accuracy.
• Translate diagnoses into ICD-9/ICD-10 codes.
• Resolve billing discrepancies and maintain compliance.
• Provide excellent customer service and support.

Skills

Customer Service

Attention to Detail

Communication

Computer Proficiency

ICD-9/ICD-10 Coding

Auditing

Durable Medical Equipment Experience

Driver's License

Tools

Word Processing

Spreadsheets

Databases

Internet

Email

Scheduling Tools

Job description

Intermountain Health St Vincent Regional Hospital

Part time

R176863

Job Description

Coordinates Home Medical Equipment (HME) orders, ensuring accurate documentation, timely delivery, patient education, and effective communication with patients, providers, and referral sources. Field/Delivery roles also deliver HME products and supplies to customers.

Posting Specifics

Pay Rate: Based on Experience

Shift Details: 20 hours / part time benefits

Schedule

Monday through Friday, 4 hours per day between 8:00 AM and 5:00 PM. Specific work hours are negotiable based on candidate availability and business needs.

Required Qualifications

• Demonstrated experience in customer service and patient care, with a focus on professionalism, empathy, and responsiveness.
• Proven ability to work independently with strong self-motivation, accountability, sound judgment, and adaptability in team-oriented environments.
• Excellent verbal, written, and interpersonal communication skills, with the ability to interact effectively with diverse individuals and follow verbal and written instructions.
• Strong attention to detail, accuracy, and dependability in managing documentation and multiple responsibilities, supported by effective organizational and time management skills.
• Proficient in basic computer applications, including word processing, spreadsheets, databases, internet, email, and scheduling tools.
• Experience working with home or durable medical equipment
• Demonstrated proficiency in auditing casework
• Proficient Experience independently reviewing reports to identify trends and correct data
• Demonstrated proficiency translating diagnoses into ICD-9/ICD-10 codes
• Field/Delivery Positions: Current driver’s license insured and reliable transportation, and an acceptable driving record. (will be verified)

Essential Functions

• Process referrals, orders, and billing documentation.
• Verify insurance eligibility and benefits.
• Audit accounts and reports for accuracy.
• Translate diagnoses into ICD-9/ICD-10 codes.
• Resolve billing discrepancies and maintain compliance.
• Provide excellent customer service and support.

Skills

• Medical Billing
• Insurance Verification
• ICD-9/ICD-10 Coding
• Auditing
• Customer Service
• Communication
• Computer Proficiency
• Attention to Detail

Preferred Qualifications

• Medical billing experience.
• Experience with auditing and reporting.
• Healthcare or durable medical equipment experience.
• Continuous improvement or project coordination experience.

Location

Intermountain Health St Vincent Regional Hospital

Work City

Billings

Work State

Montana

Scheduled Weekly Hours

20

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$20.07 - $28.59

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .

Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

All positions subject to close without notice.

Thanks for your interest in continuing your career with our team!