Language Access Program Manager, Strategy

Aurora Health Care; Allenton (WI); On-site; USD 120,000 - 180,000; Full time

Job summary

Aurora Health Care in Wisconsin seeks a senior leader to drive strategic planning and revenue growth for Enterprise Language Services, shaping vision and goals across the organization. You will oversee market analysis, innovation initiatives, partnerships, and program development, collaborating with AVP leadership to advance language access and service delivery models.

This role requires 7+ years in healthcare strategy or business development, a business or healthcare degree, and PMP or related

Qualifications

• Bachelor's degree required in business, healthcare administration, strategy, or related field.
• PMP or strategy certifications preferred.
• 7+ years of progressive experience in healthcare strategy, program management, or business development.

Responsibilities

• Lead strategic planning processes for Enterprise Language Services including vision development and goal setting.
• Drive innovation initiatives to advance language access capabilities, service delivery models, and technology adoption.
• Conduct market analysis and environmental scanning to identify trends, opportunities, and competitive positioning.
• Develop and execute growth strategy including service expansion, new market entry, and partnership opportunities.
• Lead revenue strategy and optimization including revenue cycle analysis, billing optimization, and financial sustainability.
• Manage program development and evolution from concept through implementation and evaluation.
• Build business cases for strategic investments including ROI projections and impact analysis.
• Partner with AVP leadership on long-term vision, strategic initiatives, and organizational development.
• Collaborate with clinical and operational leaders on service line integration and enterprise advocacy.
• Lead enterprise service line advocacy and stewardship to position language services as an enterprise asset.
• Manage strategic partnerships and external relationships that advance department capabilities.
• Develop and present strategic recommendations to executive leadership.
• Monitor and report on strategic initiative progress, outcomes, and ROI.
• Facilitate cross-functional strategic alignment across all Language Services functional areas.

Skills

Strategic planning

Innovation management

Market analysis

Revenue strategy

Business case development

Executive communication

Program management

Strategic partnerships

Cross-functional collaboration

Healthcare industry knowledge

Change management

Data-driven decision making

Education

Bachelor's degree in business/healthcare strategy

Master's degree (MBA/related)

Job description

Must have the ability to lead strategic planning process and revenue growth for Enterprise-wide Language Services, including vision development and goal setting. Project Management certification is helpful.

Education

Bachelor's degree required in business, healthcare administration, strategy, or related field.

Certification / License

Project management (PMP) or strategy certifications preferred.

Work Experience

Typically requires 7+ years of progressive experience in healthcare strategy, program management, or business development.

Major Responsibilities

• Lead strategic planning processes for Enterprise Language Services including vision development and goal setting.
• Drive innovation initiatives to advance language access capabilities, service delivery models, and technology adoption.
• Conduct market analysis and environmental scanning to identify trends, opportunities, and competitive positioning.
• Develop and execute growth strategy including service expansion, new market entry, and partnership opportunities.
• Lead revenue strategy and optimization including revenue cycle analysis, billing optimization, and financial sustainability.
• Manage program development and evolution from concept through implementation and evaluation.
• Build business cases for strategic investments including ROI projections and impact analysis.
• Partner with AVP leadership on long-term vision, strategic initiatives, and organizational development.
• Collaborate with clinical and operational leaders on service line integration and enterprise advocacy.
• Lead enterprise service line advocacy and stewardship to position language services as an enterprise asset.
• Manage strategic partnerships and external relationships that advance department capabilities.
• Develop and present strategic recommendations to executive leadership.
• Monitor and report on strategic initiative progress, outcomes, and ROI.
• Facilitate cross-functional strategic alignment across all Language Services functional areas.

Knowledge / Skills / Abilities

• Strategic planning and execution skills with experience developing and implementing organizational strategy.
• Innovation management skills with ability to identify and advance new service delivery models.
• Market analysis and competitive intelligence skills for healthcare services.
• Revenue strategy and financial analysis skills including revenue cycle and billing optimization.
• Business case development and ROI modeling capabilities.
• Strong executive communication and presentation skills.
• Program management skills from concept through implementation and evaluation.
• Strategic partnership development and relationship management skills.
• Cross-functional collaboration skills for aligning diverse stakeholders around strategic priorities.
• Healthcare industry knowledge including language access regulations and trends.
• Change management skills for leading strategic transformation initiatives.
• Data-driven decision-making with ability to monitor and report on strategic outcomes.

Preferred Job Requirements

Education

Master's degree in business administration, healthcare administration, or related field.

Certification / License

PMP, strategy, or healthcare leadership certifications.

Experience

7+ years of healthcare strategy or business development experience with enterprise-scale impact.

Knowledge / Skills / Abilities

• Experience developing and executing enterprise growth strategies in healthcare.
• Experience with revenue optimization and financial sustainability initiatives.
• Experience leading innovation programs from concept through enterprise-scale implementation.
• Knowledge of value-based care models and their implications for language services.
• Experience with executive stakeholder management and board-level presentations.

Strategic Impact & Value Creation

Innovation & Continuous Improvement

• Drive enterprise innovation strategy and program portfolio that advances language access capabilities and service delivery models.
• Develop and implement strategic initiatives that differentiate Language Services and position for long-term competitiveness.

Revenue Impact & Financial Stewardship

• Own revenue strategy and growth planning that drives financial sustainability and departmental investment.
• Develop business cases and financial models for strategic programs with measurable ROI projections.
• Identify and execute revenue optimization initiatives including reimbursable services, grants, and partnership revenue.

Operational Excellence & Efficiency

• Lead strategic planning and organizational alignment around Language Services vision, goals, and initiatives.
• Drive cross-functional operational improvements that support strategic execution and transformation.
• Support operational teams with strategic context and program coordination that advances organizational priorities.

Patient Experience & Language Access

• Develop enterprise language access strategy aligned with organizational value and patient equity commitments.
• Identify and lead initiatives that expand language services scope and accessibility for underserved populations.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.