Language Access Program Manager, Strategy

Hugh Chatham Health; United States; Remote; USD 70,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Educational assistance

Paid time off

Job summary

Advocate Health seeks a senior strategist to lead enterprise language services. You will shape vision, drive growth, and manage strategic initiatives across departments, collaborating with executives to advance language access and service delivery models.

The role requires 7+ years in healthcare strategy or business development, strong ROI modeling, and executive communication. Remote work and relocation policies support flexible arrangements within participating states.

Qualifications

• Bachelor's degree required in business, healthcare administration, strategy, or related field.

Responsibilities

• Lead strategic planning processes for Enterprise Language Services including vision development and goal setting.
• Drive innovation initiatives to advance language access capabilities, service delivery models, and technology adoption.
• Conduct market analysis and environmental scanning to identify trends, opportunities, and competitive positioning.
• Develop and execute growth strategy including service expansion, new market entry, and partnership opportunities.
• Lead revenue strategy and optimization including revenue cycle analysis, billing optimization, and financial sustainability.
• Manage program development and evolution from concept through implementation and evaluation.
• Build business cases for strategic investments including ROI projections and impact analysis.
• Partner with AVP leadership on long-term vision, strategic initiatives, and organizational development.
• Collaborate with clinical and operational leaders on service line integration and enterprise advocacy.
• Lead enterprise service line advocacy and stewardship to position language services as an enterprise asset.
• Manage strategic partnerships and external relationships that advance department capabilities.
• Develop and present strategic recommendations to executive leadership.
• Monitor and report on strategic initiative progress, outcomes, and ROI.
• Facilitate cross-functional strategic alignment across all Language Services functional areas.

Skills

Strategic planning

Innovation management

Market analysis

Revenue strategy

Business case development

Executive communication

Program management

Partnership development

Cross-functional collaboration

Data-driven decision making

Education

Bachelor's degree

Master's degree (preferred)

Job description

Department:

11604 Enterprise Corporate - Language Services

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

M-F, 8:00a – 5:00p
Remote role - Preferred remote locations in GA, IL, NC, WI
Advocate Health may approve those who wish to work out of the following registered states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Pay Range:

$51.05 - $76.60

Must have the ability to lead strategic planning process and revenue growth for Enterprise-wide Language Services, including vision development and goal setting. Project Management certification is helpful.

Education

Bachelor's degree required in business, healthcare administration, strategy, or related field.

Certification / License

Project management (PMP) or strategy certifications preferred.

Work Experience

Typically requires 7+ years of progressive experience in healthcare strategy, program management, or business development.

Major Responsibilities

• Lead strategic planning processes for Enterprise Language Services including vision development and goal setting.
• Drive innovation initiatives to advance language access capabilities, service delivery models, and technology adoption.
• Conduct market analysis and environmental scanning to identify trends, opportunities, and competitive positioning.
• Develop and execute growth strategy including service expansion, new market entry, and partnership opportunities.
• Lead revenue strategy and optimization including revenue cycle analysis, billing optimization, and financial sustainability.
• Manage program development and evolution from concept through implementation and evaluation.
• Build business cases for strategic investments including ROI projections and impact analysis.
• Partner with AVP leadership on long-term vision, strategic initiatives, and organizational development.
• Collaborate with clinical and operational leaders on service line integration and enterprise advocacy.
• Lead enterprise service line advocacy and stewardship to position language services as an enterprise asset.
• Manage strategic partnerships and external relationships that advance department capabilities.
• Develop and present strategic recommendations to executive leadership.
• Monitor and report on strategic initiative progress, outcomes, and ROI.
• Facilitate cross-functional strategic alignment across all Language Services functional areas.

Knowledge / Skills / Abilities

• Strategic planning and execution skills with experience developing and implementing organizational strategy.
• Innovation management skills with ability to identify and advance new service delivery models.
• Market analysis and competitive intelligence skills for healthcare services.
• Revenue strategy and financial analysis skills including revenue cycle and billing optimization.
• Business case development and ROI modeling capabilities.
• Strong executive communication and presentation skills.
• Program management skills from concept through implementation and evaluation.
• Strategic partnership development and relationship management skills.
• Cross-functional collaboration skills for aligning diverse stakeholders around strategic priorities.
• Healthcare industry knowledge including language access regulations and trends.
• Change management skills for leading strategic transformation initiatives.
• Data-driven decision-making with ability to monitor and report on strategic outcomes.

Preferred Job Requirements

Education

Master's degree in business administration, healthcare administration, or related field.

Certification / License

PMP, strategy, or healthcare leadership certifications.

Experience

7+ years of healthcare strategy or business development experience with enterprise-scale impact.

Knowledge / Skills / Abilities

Experience developing and executing enterprise growth strategies in healthcare.

Experience with revenue optimization and financial sustainability initiatives.

Experience leading innovation programs from concept through enterprise-scale implementation.

Knowledge of value-based care models and their implications for language services.

Experience with executive stakeholder management and board-level presentations.

Strategic Impact & Value Creation

Innovation & Continuous Improvement

• Drive enterprise innovation strategy and program portfolio that advances language access capabilities and service delivery models.
• Lead market analysis and competitive positioning to identify emerging opportunities and technology trends.
• Develop and implement strategic initiatives that differentiate Language Services and position for long-term competitiveness.

Revenue Impact & Financial Stewardship

• Own revenue strategy and growth planning that drives financial sustainability and departmental investment.
• Develop business cases and financial models for strategic programs with measurable ROI projections.
• Identify and execute revenue optimization initiatives including reimbursable services, grants, and partnership revenue.

Operational Excellence & Efficiency

• Lead strategic planning and organizational alignment around Language Services vision, goals, and initiatives.
• Drive cross-functional operational improvements that support strategic execution and transformation.
• Support operational teams with strategic context and program coordination that advances organizational priorities.

Patient Experience & Language Access

• Develop enterprise language access strategy aligned with organizational value and patient equity commitments.
• Identify and lead initiatives that expand language services scope and accessibility for underserved populations.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment To You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.